Substack comment sections crash Pale Moon

[Scavengre]

Try reading their comment sections a few levels deep - not just once - and it'll crash the browser.

[BenFenner]

Y'all got any more of them URLs?

[moonbat]

Works fine for me for nested levels, the only thing broken on Substack is the like button for comments. Post your troubleshooting info inside code tags (5th button from left in the post editor, that looks like </>)

[Scavengre]

Troubleshooting info:

Code: Select all

OS Windows 7 SP1 (64 bit, Yes, I know it's antiquated) 
Pale Moon ver. 33.4.1 (64-bit)

Add-ins are AdBlock Latitude 5.0.9
Dismiss The Overlay 1.0.7 (rarely seems to do much)
FastDial & Speed Dial 5.0.0 (should do nothing here!)
nMatrix 5.1.0 (most of Substack is permitted) 

Other interesting details: It works for the first few pages - most of the time. Sometimes it locks up on the home page. When it locks up, it sends one core to 100%, and slowly steps up memory use (say 10MB/second) until memory's full, then just bounces off the limit for awhile. The Internet connection is geosynchronous satellite, so has truly miserable ping times (600ms at BEST). Sometimes it looks like it's not responding for a few seconds, then starts responding again. Other times just locks up and stays locked up (I've once waited for over an hour).

Hope all this helps, S.

[moonbat]

Troubleshooting information - open about:support in a new tab, click the 'copy text to clipboard' button and paste that within code tags.

[Scavengre]

All right, here we go:
Ermahgerd that's quite a splat of info. Hope that's what you wanted... S.

Code: Select all

Application Basics
------------------

Name: Pale Moon
Version: 33.4.1 (64-bit)
Build ID: 20241101140427
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:102.0) Gecko/20100101 Goanna/6.7 Firefox/102.0 PaleMoon/33.4.1
OS: Windows_NT 6.1
CPU Capabilities: SSE2 AVX AVX2
Safe Mode: false

Extensions
----------

Name: Adblock Latitude
Version: 5.0.9
Enabled: true
ID: adblocklatitude@addons.palemoon.org

Name: Dismiss The Overlay
Version: 1.0.7
Enabled: true
ID: behind-the-overlay-me@Off.JustOff

Name: Quickdial Tool & Speed Dial
Version: 5.0.0
Enabled: true
ID: {f227c673-0e00-447a-a486-40eb47bfa9bc}

Name: ηMatrix
Version: 5.1.0
Enabled: true
ID: eMatrix@vannilla.org

Name: Age Unlimiter for YouTube
Version: 1.0.2
Enabled: false
ID: ageless-yt-me@Off.JustOff

Name: NoScript
Version: 5.1.8.6
Enabled: false
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fd66) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
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WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fd66) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D9 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics Family
Vendor ID: 0x8086
Device ID: 0x0416
Driver Version: 10.18.10.3412
Driver Date: 1-29-2014
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 221117aa
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA Quadro K2100M
Vendor ID: 0x10de
Device ID: 0x11fc
Driver Version: 9.18.13.1269
Driver Date: 10-28-2013
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 221117aa
RAM: 2048
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo





Important Modified Preferences
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browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.link.open_newwindow: 2
browser.places.smartBookmarksVersion: 4
browser.startup.homepage: chrome://quickdial-tool/content/fastdial.html
browser.startup.homepage_override.buildID: 20241101140427
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browser.tabs.warnOnOpen: false
browser.urlbar.suggest.bookmark: false
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dom.disable_window_move_resize: true
dom.disable_window_open_feature.menubar: true
dom.disable_window_open_feature.personalbar: true
dom.disable_window_open_feature.scrollbars: true
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dom.max_script_run_time: 0
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Accessibility
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Activated: false
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Library Versions
----------------

NSPR
Expected minimum version: 4.35
Version in use: 4.35

NSS
Expected minimum version: 3.90.4
Version in use: 3.90.4

NSSSMIME
Expected minimum version: 3.90.4
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[Cassette]

You might try to update those graphics drivers. The NVIDIA chip you have has a driver from late 2019 that should work for you. The Intel one, I dunno, but it's also pretty old and it is the one you're currently using for some reason.

[Night Wing]

After viewing the trouble shooting information, the OP is also using the NoScript extension. This extension does cause problems with Pale Moon even if has been installed and then uninstalled.

Moonchild will not help people when they have problems with Pale Moon if they have NoScript installed. This is the short of it.

[Moonchild]

Indeed several likely causes.
Old graphics drivers, especially Intel ones, can cause crashes. Even moreso in dual-GPU systems. I'm pretty sure there are newer drivers for both available.
NoScript is known to cause crashes too, even if disabled. We cannot provide support unless you at the very least do the following to try and remedy this:

1. Complete remove NoScript from the browser (uninstall the add-on)
2. Remove persistent script data:
   1. Press Ctrl+Shift+Del
   2. Select time range "Everything"
   3. Expand "Details"
   4. Check (only!): Cookies, cache, offline website data, and site connectivity data
      Leave other items unchecked (unless you want to clear those too)
   5. Press "Clear now"
3. Restart the browser

[Scavengre]

Urf. Thanks much for your commentary. I shall have a go at implementing your suggestions and get back to you (if I can) with my results.

I do not think I have a dual GPU problem - it's a Lenovo Thinkpad that spends 99% of its time in a docking station (and then there's three monitors - but only one GPU, I thinks. Updating the graphics drivers is yet another interesting problem. S.

[Scavengre]

So far so good. I did 'remove' the NoScript (was disabled - now it's gone completely) and that seemed to improve things, but it was always only occasional - hasn't happened since, but that doesn't mean the problem's gone away. The extension, however, does seem to have gone away...

I cleared up a bunch of stuff, but I left checked 'active logins' because I really didn't want to have to login to all those places again. Could if I had to, but it's a pain in the keester.

If the big dog tells me to remove NoScript, it's gone.

[Scavengre]

Urk. Yeah, it failed again. To be fair, I was deliberately banging on it trying to make it fail - but it shouldn't have, and it did. More clearances yet to come, I guess.

Thanks again for your help - I like Pale Moon, and part of the reason why is because people help with it. Thanks. S.

(PS - Still doesn't seem to have helped with the DeviantArt login pages). S.

[Scavengre]

I'm afraid version 33.5 is even worse. I've had crashes just viewing home pages again - had that many versions ago, but I thought it had been fixed. S.