Webroot Doesn't Like Mozglue.dll

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Delingr
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Webroot Doesn't Like Mozglue.dll

Unread post by Delingr » 2019-11-09, 15:18

Within the last week Webroot decided that Mozglue.dll was malware. I white listed the file, but today I had the same problem. Both times, I couldn't load Pale Moon without reinstating the file. Could someone point me to a clean version of the file so I can, at least, be sure I don't really have a problem? Is anyone else having this problem? Do I need to talk to Webroot about this? Any clues would be appreciated.

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Moonchild
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Re: Webroot Doesn't Like Mozglue.dll

Unread post by Moonchild » 2019-11-09, 15:38

Delingr wrote:
2019-11-09, 15:18
Any clues would be appreciated.
Report it to webroot as a false positive. We can't fix what isn't broken.
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Re: Webroot Doesn't Like Mozglue.dll

Unread post by coffeebreak » 2019-11-09, 15:48

Where did you install from? Was it somewhere other than Pale Moon's own download page?

I just scanned a copy of mozglue.dll at VirusTotal and it was completely clean.

The file was from a portable copy of the current x86 unstable version, but I would expect the release version / x64 architectures to have the same clean result.

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Delingr
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Re: Webroot Doesn't Like Mozglue.dll

Unread post by Delingr » 2019-11-09, 15:58

Thanks,

I just installed Pale Moon from the website to an external drive and checked the file size. It's identical. I then substituted the new Mozglue.dll for the old. Everything is working fine including all my add-ons and bookmarks.
I will report this to Webroot.

Thanks again for the quick reply.

D.

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Delingr
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Re: Webroot Doesn't Like Mozglue.dll

Unread post by Delingr » 2019-11-09, 16:06

False positive reported. We shall see what they do.

D.

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Re: Webroot Doesn't Like Mozglue.dll

Unread post by back2themoon » 2019-11-09, 21:44

I used Webroot in the past. It's not bad but if you are dealing with non-mainstream software like Pale Moon, expect to be in contact with them for manual whitelisting (by them). A lot. I switched.
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Delingr
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Re: Webroot Doesn't Like Mozglue.dll

Unread post by Delingr » 2019-11-10, 12:46

I have had very little trouble with Webroot so far, by I will keep Emsisoft in mind if it gets worse.

D.

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