Hi,
I have a problem playing HTML5-video. I can hear the sound, but I only get a black rectangle where the video should be. What's strange is that when I start Pale Moon in safe mode, it plays video just fine, so I know the browser is perfectly capable. Here's what I've tried:
- Downloaded Pale Moon Portable 26.5.0 (64 bit). This is a fresh install, no options changed, no add-ons installed. I realize portable is not recommended, but it's just so much easier when playing around with different settings as I can just delete the folder and restore a fresh one to start over. I've even played around with the installed version, the results are the same.
- When I start the browser in safe mode it plays video just fine.
- When I start in normal mode, black screen, sound only.
- I've tried checking all the boxes on the safe-mode start screen and clicking "make permanent and restart" but still only sound and no video.
So I guess my question is this: What exactly is it that Safe Mode disables in addition to add-ons and the other stuff on the startup screen?
This is the video I've been testing with: https://www.w3.org/2010/05/video/mediaevents.html
In case it's of importance I'm on Windows 7.
Any and all help appreciated!
Regards,
B
Problems playing HTML5 Video
Moderator: trava90
Forum rules
This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only. The main focus here is on Pale Moon on Windows. Please direct your questions that are specific for Linux and Mac to the dedicated boards for those operating systems.
Technical issues and questions not related to the Pale Moon browser should be posted in other boards!
Please keep off-topic and general discussion out of this board, thank you!
This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only. The main focus here is on Pale Moon on Windows. Please direct your questions that are specific for Linux and Mac to the dedicated boards for those operating systems.
Technical issues and questions not related to the Pale Moon browser should be posted in other boards!
Please keep off-topic and general discussion out of this board, thank you!
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coffeebreak
- Moon Magic practitioner

- Posts: 2599
- Joined: 2015-09-26, 04:51
- Location: U.S.
Re: Problems playing HTML5 Video
The linked video plays without problems for me, picture and sound, using PM 26.5 Portable on Windows 7 x86.
Safe mode disables (in addition to addons) visual/UI customizations, the javascript compiler, and hardware acceleration. Explained in more detail in this MZ-kb article: Safe Mode. You might try disabling hardware acceleration:
Menubar -> Options -> Advanced -> General tab
or
PM button -> Options -> Options -> Advanced -> General tab
Safe mode disables (in addition to addons) visual/UI customizations, the javascript compiler, and hardware acceleration. Explained in more detail in this MZ-kb article: Safe Mode. You might try disabling hardware acceleration:
Menubar -> Options -> Advanced -> General tab
or
PM button -> Options -> Options -> Advanced -> General tab
-
Brundle
Re: Problems playing HTML5 Video
Thanks a lot for your insight!
It turned out to be a combination of hardware acceleration and an extension "foxyproxy" which I had misconfigured. Now everything works perfectly!
It turned out to be a combination of hardware acceleration and an extension "foxyproxy" which I had misconfigured. Now everything works perfectly!