passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
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This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only.
Technical issues and questions not related to the Pale Moon browser should be posted in other boards!
Please keep off-topic and general discussion out of this board, thank you!
passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Windows 7 x64
Problem signature:
Problem Event Name: APPCRASH
Application Name: palemoon.exe
Application Version: 4.5.0.7422
Application Timestamp: 5ea6dccf
Fault Module Name: dwrite.dll
Fault Module Version: 6.2.9200.22084
Fault Module Timestamp: 589a43c7
Exception Code: c0000005
Exception Offset: 000c0999
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
It appears that you need to authorize on this site to check. Current workaround is to set layers.prefer-d3d9 to true. Several users reported this problem when using with Firefox 74-75 so it is related to Mozilla code.
Problem signature:
Problem Event Name: APPCRASH
Application Name: palemoon.exe
Application Version: 4.5.0.7422
Application Timestamp: 5ea6dccf
Fault Module Name: dwrite.dll
Fault Module Version: 6.2.9200.22084
Fault Module Timestamp: 589a43c7
Exception Code: c0000005
Exception Offset: 000c0999
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
It appears that you need to authorize on this site to check. Current workaround is to set layers.prefer-d3d9 to true. Several users reported this problem when using with Firefox 74-75 so it is related to Mozilla code.
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
The error occurs in dwrite.dll which is not our code; it's a Microsoft DX library.
Usually this is caused by an underlying issue in your video drivers, and not the DirectWrite dll itself.
The fact that Mozilla-based code triggers it doesn't mean it is caused by it.
Usually this is caused by an underlying issue in your video drivers, and not the DirectWrite dll itself.
The fact that Mozilla-based code triggers it doesn't mean it is caused by it.
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"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
I know, but same problem is reported by other users too and is related to Windows 7-8.1 and Firefox browser, maybe you can check, why it crashes on this page when using DX11 layers acceleration on these systems?
I'm using latest 32-bit version of Pale Moon, but this behavior is common for entire 28.9.x branch (did not tested with earlier versions).
I'm using latest 32-bit version of Pale Moon, but this behavior is common for entire 28.9.x branch (did not tested with earlier versions).
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Without knowing what "these systems" comprise of, it's impossible to even begin to guess
Please post your troubleshooting information.
Please post your troubleshooting information.
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
When DX11 support is on (default settings):
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Please update your NVidia GPU drivers.Driver Date: 10-21-2016
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
I doubt this is the exact case of this problem (this is the most stable version of these drivers on GTX 1050), but, well, I will test it with latest stable NVIDIA driver version...
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Using such old drivers is most definitely a prime suspect for these kinds of crashes - so it is a necessary first step.
I think 2016 drivers must be 1st gen RTM drivers for the GTX1050? They certainly will have plenty of bugs.
I think 2016 drivers must be 1st gen RTM drivers for the GTX1050? They certainly will have plenty of bugs.
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
That was the most stable version of drivers before introduction of NvContainer. NvContainer versions caused random black screen GPU reset.
Anyways, it still crashes:
Anyways, it still crashes:
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
28.9.3 - same result
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Sorry to hear your driver update didn't fix it.
Unfortunately there is very little, if anything, that can be done about a crash that isn't under our control. Most that can be done is blocking what makes it crash through a blocklist entry.
Unfortunately there is very little, if anything, that can be done about a crash that isn't under our control. Most that can be done is blocking what makes it crash through a blocklist entry.
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
I have traced the problem to gfx.downloadable_fonts.enabled - it seems that some downloadable fonts will crash the browser when using DX11 rendering (antialiasing?)
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
BTW, IIRC, using driver version before 430.64, is risky, due to a known vulnerability.
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
I'm already using latest release 445.87 and it appears stable. Still getting guaranteed crash on this one specific site with downloadable fonts and DX11 render.RJARRRPCGP wrote: ↑2020-05-15, 15:48BTW, IIRC, using driver version before 430.64, is risky, due to a known vulnerability.
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
DirectWrite is primarily used for accelerated font shaping so it would make sense that disabling the use of downloaded fonts would potentially dodge the issue.
A better solution for you is though to simply switch off direct2d for your use. Set gfx.direct2d.disabled to true in about:config (and make sure force-enabled isn't erroneously set either).
That way you can keep downloadable fonts (that a ton of sites do rely on for proper display/their design) enabled and otherwise have a good web experience.
I've done some research and I can't find any other mention of your specific card or class of NV cards causing issues so it may be very specific to your system/system software, system graphics settings, etc. so I'm apprehensive about instating a feature block for this that would impact everyone.
A better solution for you is though to simply switch off direct2d for your use. Set gfx.direct2d.disabled to true in about:config (and make sure force-enabled isn't erroneously set either).
That way you can keep downloadable fonts (that a ton of sites do rely on for proper display/their design) enabled and otherwise have a good web experience.
I've done some research and I can't find any other mention of your specific card or class of NV cards causing issues so it may be very specific to your system/system software, system graphics settings, etc. so I'm apprehensive about instating a feature block for this that would impact everyone.
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Indeed, gfx.direct2d.disabled "solves" this problem (fonts look the same as with d3d9 rendering, but there's no crash on passport.sape.ru). Still I wonder, why it crashes on this specific site... It seems that there is only one downloadable font: https://static.sape.ru/common/fonts/pr-icons.woff
Ok, I have traced this down to ClearType being disabled on system level. When it is enabled, no crash occurs. It is better to check for it somehow before calling ClearType-related routines...
Ok, I have traced this down to ClearType being disabled on system level. When it is enabled, no crash occurs. It is better to check for it somehow before calling ClearType-related routines...
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
That check has to be done elsewhere. DirectWrite combined with having no cleartype works just fine at the browser level, last I checked.
EDIT: verified just now, system cleartype disabled, direct2d enabled, directwrite in use, went to passport.sape.ru: no crash. Of course I wasn't able to log in... :/
I did however notice one important difference. Your DirectWrite library is 6.2.9200.22084 but the latest (current) version of that lib is 6.2.9200.22774. This probably means you haven't installed the latest updates for the platform update for Windows. I do know that quite a few crash bugs were fixed in subsequent updates.
EDIT: verified just now, system cleartype disabled, direct2d enabled, directwrite in use, went to passport.sape.ru: no crash. Of course I wasn't able to log in... :/
I did however notice one important difference. Your DirectWrite library is 6.2.9200.22084 but the latest (current) version of that lib is 6.2.9200.22774. This probably means you haven't installed the latest updates for the platform update for Windows. I do know that quite a few crash bugs were fixed in subsequent updates.
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
The crash is for logged-in users only. It occurs when rendering that specific downloadable font.
It appears that your dwrite.dll is in https://support.microsoft.com/en-us/hel ... -kb4508772 , I will check it now.
...well, it updated successfully, still crashes on same conditions:
It appears that your dwrite.dll is in https://support.microsoft.com/en-us/hel ... -kb4508772 , I will check it now.
...well, it updated successfully, still crashes on same conditions:
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
Yeah sorry I can't check something that's behind an auth wall.
I don't have anything else to suggest except disable d2d.
I don't have anything else to suggest except disable d2d.
{{This headspace for lease}}
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash
I hope you will find something to use in new Mozilla code. Tested with latest portable FF 76.0.1 (32-bit) and its default settings - no crash, d3d11 enabled, d2d enabled, found some warnings in their about:support, though:
Workarounds
NO_CONSTANT_BUFFER_OFFSETTING Unsupported by driver
Failure Log
(#0) CP+[GFX1]: Exception occurred measuring glyph width for ufJooWcR24OE+Bd6IA66rWsw==
(#1) CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(18960,120) Code: 0x80070057 format 0
(#2) CP+[GFX1]: Exception occurred measuring glyph width for ufJooWcR24OE+Bd6IA66rWsw==
...but well, no crash.
Workarounds
NO_CONSTANT_BUFFER_OFFSETTING Unsupported by driver
Failure Log
(#0) CP+[GFX1]: Exception occurred measuring glyph width for ufJooWcR24OE+Bd6IA66rWsw==
(#1) CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(18960,120) Code: 0x80070057 format 0
(#2) CP+[GFX1]: Exception occurred measuring glyph width for ufJooWcR24OE+Bd6IA66rWsw==
...but well, no crash.