Problem with German (Deutsche) Telekom VideoIdent

[JoeyG]

I bought a Deutche Telekom prepaid SIM card for my tablet. It has to be activated. The online activation process uses a tool called "Video-Ident".

I'm assuming it's this service: https://www.idnow.io/products/video-verification/

In any case, I wasn't able to do it. I'm not quite sure, though, where the problem - in the Video-Ident itself or in the programming of the Telekom website. In any case, the problem occurred both with PM and Basilisk.

First of all, I'm using Win 7 Pro x64 with all the latest updates and the latest versions of the browsers. I also had my webcam plugged in and checked it was working. Also, I turned off the various ad and script blockers that I use. I confess, though, that I didn't try it with a new profile.

This is the site in question (though I was using the German version):
https://www.telekom.de/unterwegs/en/tar ... ktivierung

By the way, the service is only open Mon-Sat from 7am till 11pm (local time in Germany).

So what happened?

I was able to enter all the data in the pages as requested and got to the stage where it says "Begin the Video-Ident process". I then clicked the button to proceed.

A pop-up opened containing text at the top that said, "Let's get started" or something similar.

It's at this point the problem occurred: For a second or two, I was able to see some text ("Please enter your name in the box" or something similar) and the box in which I was supposed to enter my name. There was also a check box to verify that I'm me or whatever.

After one or two seconds, though, the text disappeared, and it was, of course, impossible to proceed.
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My question is whether anyone has successfully used the "Video-Ident" process with PM or Basilisk.

Thanks.