Help with PayPal

ijurisic · Post by **ijurisic** » 2018-10-12, 06:00

Hi to all

I can't to open paypal today, got message: Your browser is outdated

How to tweak my version of browser and avoid this message?

p.s. - I using PM 28.1.0

Tomaso · Post by **Tomaso** » 2018-10-12, 07:12

This problem has been discussed before:
viewtopic.php?f=3&t=19372/
viewtopic.php?f=3&t=19689/

It's a strange issue, which no one has been able to get to the bottom of.

Since it only seems to affect a very limited number of users, it might be caused by an unfortunate combination of settings and/or extensions.

For me, PayPal still works just fine with Pale Moon v28.1.0, like it always has.
These tests both checks out OK:
https://tlstest.paypal.com/
http://sandbox.paypal.com/

Night Wing · Post by **Night Wing** » 2018-10-12, 09:07

FWIW, my wife has a PayPal account since she makes quite a few purchases on eBay. She made a purchase on eBay yesterday, Thursday and she used her PayPal account to complete the transaction. To access her PayPal account, she uses the address below.

https://www.paypal.com/us/home

She can access the PayPal website using 64 bit linux Pale Moon 28.1.0 running in 64 bit linux Mint 19 (Tara) Xfce or 32 bit windows Pale Moon 28.1.0 running in 64 bit Windows 7 (Home Premium SP1 or Ultimate SP1).

ijurisic · Post by **ijurisic** » 2018-10-12, 09:11

Now works, tnx. I now use link https://www.paypal.com/us/home

Tomaso · Post by **Tomaso** » 2018-10-12, 09:30

So it's a regional thing??
If so, which region is causing the problem for you?

ijurisic · Post by **ijurisic** » 2018-10-12, 09:40

Tomaso wrote:So it's a regional thing??
If so, which region is causing the problem for you?

Make me crazy, now I try paypal.com then redirect me on paypal.com/us/home when click "log in", enter username and password paypal respond me with : Your browser is outdated

Update: when I switch "User Agent Mode from Native to Firefox Compatibility paypal works.

Night Wing · Post by **Night Wing** » 2018-10-12, 11:24

ijurisic wrote:Make me crazy, now I try paypal.com then redirect me on paypal.com/us/home when click "log in", enter username and password paypal respond me with : Your browser is outdated

Update: when I switch "User Agent Mode from Native to Firefox Compatibility paypal works.

Firefox Compatibility mode is the default mode with regards to Advanced under the General tab in Pale Moon Preferences. Many people makes changes to their Pale Moon Preferences such as Firefox Compatibility mode to Native mode for various reasons and sometimes these changes have unexpected results which effects some sites and PayPal is one of them.

This is why I don't make lots of changes to my linux and windows Pale Moon in Pale Moon Preferences.

Tomaso · Post by **Tomaso** » 2018-10-12, 11:51

For me, it seems to work no matter which UA mode I choose.
That being said, there's a reason why 'Firefox Compatibility' is the default mode in Pale Moon.
Although all modes works rather well, announcing FF compatibility will still give you the least trouble.

DrTeeth · Post by **DrTeeth** » 2018-10-12, 16:03

I have the same problem here in the UK. Worked okay this morning and now I cannot get PM to get into Paypal no matter what I do.

Cheers

DrT

Night Wing · Post by **Night Wing** » 2018-10-12, 17:33

DrTeeth wrote:I have the same problem here in the UK. Worked okay this morning and now I cannot get PM to get into Paypal no matter what I do.

Have you tried a different user agent for PayPal when using Pale Moon (28.1.0)?

DrTeeth · Post by **DrTeeth** » 2018-10-12, 17:45

No. Why when it was working this morning? Very puzzling...

Cheers

DrT

ijurisic · Post by **ijurisic** » 2018-10-12, 17:55

I now on widows can't to open page paypal.com. Very strange, I have that problem this morning on my linux.

coffeebreak · Post by **coffeebreak** » 2018-10-12, 18:41

ijurisic wrote:I now on widows can't to open page paypal.com. Very strange, I have that problem this morning on my linux.

DrTeeth wrote:No. Why when it was working this morning? Very puzzling...

What happens if you clear cache and paypal cookies?

Night Wing · Post by **Night Wing** » 2018-10-12, 19:25

DrTeeth wrote:No. Why when it was working this morning? Very puzzling...

About 50 mintues ago, using her laptop computer with it's linux hard drive, my wife made a purchase on eBay and she completed the transaction using her PayPal account. She was using 64 bit linux Pale Moon 28.1.0 running in 64 bit linux Mint 19 (Tara) Xfce.

After reading your comment about how you can't access PayPal, I asked my wife to come into our computer room, (my man cave) where I have three other computers and I asked her to access her PayPal account using my desktop tower computer using the windows hard drive which is one of two hard drives I have installed in this desktop tower computer.

Using 32 bit windows Pale Moon 28.1.0 running in 64 bit Windows 7 Home Premium, again she had no problems accessing her PayPal account on this desktop tower computer.

All of my linux and windows Pale Moon browsers have Firefox Compatibility mode in the Pale Moon Preferences. The only addons I have for linux and windows Pale Moon are:

1) NoSquint
2) Adblock Latitude

When using 64 bit Windows 7, the only antivirus I use is free Avast. When using 64 bit linux Mint 19 (Tara) Xfce, I do not use any antivirus.

Since I'm in Texas (US), the address/link for PayPal on all four of our computers, whether running linux or windows Pale Moon, we use the address below:

https://www.paypal.com/us/home

Maybe it is a regional thing. Since you are in the UK, what address/link are you using to access PayPal?

gepus · Post by **gepus** » 2018-10-13, 09:04

No problem to sign in from Germany.
All links I've tested so far are working for me:
https://www.paypal.com/de/home
https://www.paypal.com/uk/home
https://www.paypal.com/rs/home (RS = TLD for Serbia)
https://www.paypal.com/us/home

Pale Moon 28.1.0, default UserAgent, (my locale is set to en-US)

DrTeeth · Post by **DrTeeth** » 2018-10-13, 16:33

I can now log into PayPal without changing a thing.

Damn computers! Never had things like this with CompuServe

.

Cheers

DrT

ijurisic · Post by **ijurisic** » 2018-10-13, 19:27

DrTeeth wrote:I can now log into PayPal without changing a thing.

Damn computers! Never had things like this with CompuServe .

Cheers

DrT

I can't log in

coffeebreak · Post by **coffeebreak** » 2018-10-13, 19:38

ijurisic wrote:I can't log in

coffeebreak wrote:What happens if you clear cache and paypal cookies?

ijurisic · Post by **ijurisic** » 2018-10-13, 23:50

coffeebreak wrote:
ijurisic wrote:I can't log in

coffeebreak wrote:What happens if you clear cache and paypal cookies?

I delete cache and cookies and still have problem: Your browser is outdated

gepus · Post by **gepus** » 2018-10-14, 06:09

ijurisic wrote:I delete cache and cookies and still have problem: Your browser is outdated

Which country are you connecting from?

Anyway, you could try following steps:
- delete your cache and your PayPal cookies
- close Pale Moon
- rename prefs.js to prefs.js.bak (the file is located in your profile folder)
- start Pale Moon and check if you can log in now

If you still can't log in revert the change made before:
- close Pale Moon
- delete the new automatically created prefs.js and rename prefs.js.bak to prefs.js

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