"About Pale Moon" not always appearing normally

Support and discussions for the Apple Mac OSX builds of Pale Moon

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Important note:
The Mac OSX version of Pale Moon is still very much in development. Your assistance in bringing this build to fruition is greatly appreciated, but you can expect there to be bugs and problems for a while yet!

Any specific bugs you find that don't have their own topic yet: please make a new topic; one bug per topic please to keep things organized.

Please also note that these builds are currently created by Sugis and Moonchild will likely not be able to provide insight or assistance due to lack of Mac hardware and OS/build knowledge for Mac.
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gracious1
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"About Pale Moon" not always appearing normally

Unread post by gracious1 » 2017-12-20, 23:34

Hullo! I installed Pale Moon 27.6.2 on a friend's iMac.
I noticed something peculiar. When I do Palemoon > About Pale Moon, I do not get a proper "About" screen. I get just a blank. Not sure what is happening here.

Okay, as I 'm writing this, I tried it again. I tried to do Shift-F4 to take a screenshot b/c that's how I did it with my old MacBook Pro, but instead this caused the widgets to appear. When I got out of that, suddenly the About window appeared normal.

I guess the problem solved itself, but I am wondering if anyone has experienced this before.
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Re: "About Pale Moon" not always appearing normally

Unread post by Moonraker » 2018-01-15, 13:14

That sounds like a theming issue.Have you tried changing the default theme.?
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Re: "About Pale Moon" not always appearing normally

Unread post by Goodydino » 2018-01-16, 20:28

The easiest way to do a screen shot with MacOS is to use Cmd-Shift-4. The cursor changes to a crosshair, you position it in one corner of what you want to capture and drag it diagonally to the opposite corner to enclose the area to be captured. When you release the mouse button, the image appears, by default on the desktop.

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Re: "About Pale Moon" not always appearing normally

Unread post by asimperson » 2018-01-17, 23:45

I'm seeing the same thing, here's a screenshot:

Image

I'm running 27.7.0 on High Sierra 10.13.2.
Last edited by asimperson on 2018-01-17, 23:46, edited 2 times in total.

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Re: "About Pale Moon" not always appearing normally

Unread post by macjeff » 2018-01-19, 16:24

I am seeing same thing in 10.13.3 beta 6 and 10.13.2 release.

A simple fix is hit the return key while the about dialog is open.

that closes the WHITE box the is over the other box.

Does that make sense?

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Re: "About Pale Moon" not always appearing normally

Unread post by macjeff » 2018-01-19, 16:33

correction-

maybe its a time thing but I am at work and cant figure it out

But I see the same white box. I click on the box, hit return, and do a bunch of things and about 10-30 seconds (varies) it goes away.

Its not an internet thing because I have 150 speed

also if I click on check for updates nothing happens. Maybe its some sort of connection issue to your server?

It does this in 2.6.2 and (new moon) 2.7.0

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adesh
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Re: "About Pale Moon" not always appearing normally

Unread post by adesh » 2018-01-19, 18:14

I can confirm the issue. Preferences window also seems to be affected by the issue. Strangely, "alt-tabbing" or moving mouse pointer over the window makes the window render properly.

NewMoon 27.7 build by sugis, macOS High Sierra.

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Re: "About Pale Moon" not always appearing normally

Unread post by Moonraker » 2018-01-19, 19:38

Has anybody considered whether its a theme issue or not .?

Has anyone tried it?

or are we going to bang our heads together and squeeze an idea out...?

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Re: "About Pale Moon" not always appearing normally

Unread post by macjeff » 2018-01-19, 19:40

I deleted all prefs and started from scratch and still did it.


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Re: "About Pale Moon" not always appearing normally

Unread post by sugis » 2018-01-23, 18:35

I've not experienced this one myself, for what it's worth.

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Re: "About Pale Moon" not always appearing normally

Unread post by adesh » 2018-01-23, 20:14

A picture is thousand words, and a video, a million! So, I did a quick QuikTime screen capture.
Problem starts at 0:33. Sorry, the video is 47 MB, don't know how to reduce size.
Video link: https://1drv.ms/v/s!AtoNS_iGHdlrgR0RMoKd3Yv8Voim

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Re: "About Pale Moon" not always appearing normally

Unread post by snowmoon » 2018-01-23, 21:29

Could this be a similar problem as described here by Goodydino viewtopic.php?f=41&t=18047#p132901, with solution being to upgrade language pack?

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Re: "About Pale Moon" not always appearing normally

Unread post by SpockFan02 » 2018-02-24, 01:25

Hello, people from a month in the past,

Is this the same as BMO bug 142494 and Tor bug 24566, fixed in BMO bug 1394654? I noticed the fix in the Tor release notes a while back and have been meaning to mention it here. Perhaps 1394654 should be ported to Pale Moon, unless it brings back 603134 for users of older versions of Mac OS X.

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Re: "About Pale Moon" not always appearing normally

Unread post by HarmonicResonance » 2018-02-27, 03:12

The video shows the blank screen showing up when NewMoon > Preferences > Security is selected, so isn't that the most important thing?

I'm on 10.9 and I am not seeing this. I am using the default theme.
Last edited by HarmonicResonance on 2018-02-27, 03:23, edited 1 time in total.
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Re: "About Pale Moon" not always appearing normally

Unread post by Moonchild » 2018-02-27, 09:28

A blank pane in preferences will be a language pack not being up to date.

The blank about box, I don't know.
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