britishmuseum.org - content does not appear Topic is solved

For support with specific websites

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Forum rules
Please always mention the name/domain of the website in question in your topic title.
Please one website per topic thread (to help keep things organized). While behavior on different sites might at first glance seem similar, they are not necessarily caused by the same.

Please try to include any relevant output from the Toolkit Error Console or the Developer Tools Web Console using the following procedure:
  1. Clear any current output
  2. Navigate or refresh the page in question
  3. Copy and paste Errors or seemingly relevant Warnings into a single [ code ] block.
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back2themoon
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britishmuseum.org - content does not appear

Unread post by back2themoon » 2025-04-20, 22:43

https://www.britishmuseum.org/collectio ... 0522-1-186

The image is missing. I am seeing lots of certificate errors which seems unusual:
BM.png
You do not have the required permissions to view the files attached to this post.
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Gemmaugr
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Re: britishmuseum.org - content does not appear

Unread post by Gemmaugr » 2025-04-20, 23:23

Works fine for me. Blocking cookiebot and googletagmanager.

Only error is; "Viewer.buttons is deprecated; Please use Viewer.buttonGroup"
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adoxa
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Re: britishmuseum.org - content does not appear

Unread post by adoxa » 2025-04-21, 00:22

Basilisk (2025.02.22) is also getting a certificate error for media.britishmuseum.org, preventing the images from showing up.
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jars_
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Re: britishmuseum.org - content does not appear

Unread post by jars_ » 2025-04-21, 00:27

Code: Select all

https://media.britishmuseum.org/iiif/Repository/Documents/2014_10/8_21/26f2acf4_9f2e_4791_8c48_a3be01645c0f/00472034_001.ptif/4000,4000,1180,2680/148,/0/default.jpg - error: Image load aborted"
If accept certificate ( britishmuseum.org ), all works. Something with certificates in PM or our providers (maybe) :?
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Moonchild
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Re: britishmuseum.org - content does not appear

Unread post by Moonchild » 2025-04-21, 09:16

media.britishmuseum.org has an incomplete certificate chain. This is a webmaster error. They need to include the intermediate cert in their website TLS setup.
If you have visited any other website that presented the same intermediate cert, you will be able to connect without error, but if not,t hen Pale Moon correctly throws up a TLS error.
See https://www.ssllabs.com/ssltest/analyze.html?d=media.britishmuseum.org for details.
The missing certificate is:

Code: Select all

Corporation Service Company RSA OV SSL CA
Fingerprint SHA256: d056a5692f2a76daa0a5ae869e1799149d530142aa8b5e6feadb21c5b80e1169
Pin SHA256: eJFNz94QPdv8RexRcSa3nwty3nRqFlR7YXqKA5RGUGE=
RSA 3072 bits (e 65537) / SHA384withRSA
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back2themoon
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Re: britishmuseum.org - content does not appear

Unread post by back2themoon » 2025-04-21, 09:34

Ok thanks. Reported. Let's see what happens.
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