For support with specific websites
Moderator: trava90
Forum rules
Please
always mention the name/domain of the website in question in your topic title.
Please one website per topic thread (to help keep things organized). While behavior on different sites might at first glance seem similar, they are not necessarily caused by the same.
Please try to include any relevant output from the Toolkit Error Console or the Developer Tools Web Console using the following procedure:
- Clear any current output
- Navigate or refresh the page in question
- Copy and paste Errors or seemingly relevant Warnings into a single [ code ] block.
-
linuxrocks123
- Moonbather
- Posts: 50
- Joined: 2015-12-14, 07:57
- Location: Moon Base Alpha
Unread post
by linuxrocks123 » 2024-02-08, 23:54
fidelity.com fails at the login stage by printing "Sorry, we can't complete this action right now." Using a recent Firefox override fixes it. I am using this one, but others likely also work:
Code: Select all
Mozilla/5.0 (X11; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0
This should probably be added to the default config.
-
linuxrocks123
- Moonbather
- Posts: 50
- Joined: 2015-12-14, 07:57
- Location: Moon Base Alpha
Unread post
by linuxrocks123 » 2024-02-24, 03:35
The custom override no longer makes Fidelity work. It is now impossible to log in.
-
Moonchild
- Pale Moon guru
- Posts: 35651
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2024-02-24, 06:15
linuxrocks123 wrote: ↑2024-02-08, 23:54
This should probably be added to the default config.
linuxrocks123 wrote: ↑2024-02-24, 03:35
The custom override no longer makes Fidelity work. It is now impossible to log in.
Good thing we didn't put in the work to add it as a default then, eh?
Unfortunately without an account we can't verify or check what the problem is.
This is why we ask for the info indicated in the Forum Rules box above.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
-
Giraffe
- Lunatic
- Posts: 402
- Joined: 2016-11-09, 11:57
Unread post
by Giraffe » 2024-02-24, 17:31
Latest PM, normal UA, no trouble. Sometimes moans about my OS.
Windows 7 Pro 32-bit. Comodo Internet security or Comodo Firewall + Avira Anivirus.
-
linuxrocks123
- Moonbather
- Posts: 50
- Joined: 2015-12-14, 07:57
- Location: Moon Base Alpha
Unread post
by linuxrocks123 » 2024-02-24, 22:27
@Moonchild I normally would, but, in this case, I think that would risk exposing confidential brokerage account information, so no.
@Giraffe, I just tried with a completely clean default profile. No worky.
-
linuxrocks123
- Moonbather
- Posts: 50
- Joined: 2015-12-14, 07:57
- Location: Moon Base Alpha
Unread post
by linuxrocks123 » 2024-02-24, 22:31
@Moonchild, okay, tried and there's clearly nothing private in the error message, so here you go:
Code: Select all
CC_VERSION: 1.4.0
common-login-bcd7bdbe74fbf743e7d0.js:1:539941
Error: PASSWORDAUTH:SystemError:5000:Not Authorized
Stack trace:
o@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:66981
t/<@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:506135
p@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:461647
f/<.value<@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:461382
T/</<@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:462027
i@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:458149
s@https://digital.fidelity.com/stgw/digital/login/dist/common-login-bcd7bdbe74fbf743e7d0.js:1:458370
common-login-bcd7bdbe74fbf743e7d0.js:1:355441
-
Moonchild
- Pale Moon guru
- Posts: 35651
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2024-02-24, 22:36
Error: PASSWORDAUTH:SystemError:5000:Not Authorized
Custom error message that indicates it does not trust your auth. Can't really say more since it would be server-side decisions.
Best contact the website owners and let them know this error.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
-
linuxrocks123
- Moonbather
- Posts: 50
- Joined: 2015-12-14, 07:57
- Location: Moon Base Alpha
Unread post
by linuxrocks123 » 2024-02-24, 23:31
Mystery partly solved: if I go through a proxy, the error goes away. My IP address is considered super shady for some reason -- I'm always getting CAPTCHAs -- and, I guess, that plus an unusual browser config makes Fidelity not want to let me log in. So, either changing the browser or changing the IP makes Fidelity not ban me. Go figure.