Paypal.de -> American Express "Safe Key"

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JoeyG
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Paypal.de -> American Express "Safe Key"

Unread post by JoeyG » 2023-02-06, 00:15

Please excuse me for not providing any detailed information, but this problem only occurs after I've logged into the website from which I want to purchase something (e.g. EBay.de), PayPal, and American Express, so I'm skittish about which information I hand over. I will, however, describe the issue as clearly as I can.

Here's a typical scenario: I want to buy something on EBay and pay with PayPal, which is linked to my American Express card.

1. I select what I want to buy and then log in to EBay to complete the purchase. This is no problem.
2. I choose to pay with PayPal and log in to complete the payment. This is also no problem.
3. I click "Pay". A window pops open and says something like "connecting to American Express Safe Key", and I have to log in to American Express. This is also OK.
4. Here is where the issue starts: Another window then opens and says "Your bank is asking for additional security information". Please enter the security code sent to you via text message and email.

I actually receive the code, but the field in which I'm supposed to enter it isn't visible.

That's the end. I can't go backward or forward.

Has anyone else experienced this problem with Pale Moon and American Express Safe Key?

Thank you.
"And you can believe me because I never lie - and I'm always right."
(Asserted by George Leroy Tirebiter* and my wife; only the latter is telling the truth.)
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