Browser version: 31.3.1 Portable
32-bit or 64-bit browser?: 64
Problem URL: www.morganstanleyclientserv.com
Browser theme (if not default):
Installed add-ons:
Installed plugins: (about:plugins):
If possible, please include the output of help->troubleshooting information (as text):
Name Pale Moon
Version 31.3.1 (64-bit)
Build ID 20221028101710
Update History
Update Channel release
User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:102.0) Gecko/20100101 Goanna/5.2 Firefox/102.0 PaleMoon/31.3.1
OS Windows_NT 6.1
Application Binary F:\Bin\Palemoon\Palemoon.exe
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:performance
Registered Service Workers about:serviceworkers
Safe Mode false
Profiles about:profiles
Extensions
Name Version Enabled ID
Graphics
Features
Compositing Direct3D 11
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom none
WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008be0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008be0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding No; D3D9 blacklisted with DLL atiumd64.dll (7.14.10.833)
Audio Backend wasapi
Direct2D true
DirectWrite true (6.2.9200.22164)
GPU #1
Active Yes
Description NVIDIA GeForce 310
Vendor ID 0x10de
Device ID 0x0a66
Driver Version 21.21.13.4201
Driver Date 11-14-2016
Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID 18371462
RAM 512
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
Important Modified Preferences
Name Value browser.cache.disk.capacity 358400
browser.cache.disk.enable false
browser.cache.disk.parent_directory F:\\User\Palemoon\Profiles\Default
browser.cache.disk.smart_size.first_run false
browser.download.importedFromSqlite true
browser.download.manager.retention 1
browser.download.useDownloadDir false
browser.places.smartBookmarksVersion 4
browser.startup.homepage_override.buildID 20221028101710
browser.startup.homepage_override.mstone 5.2.1
browser.tabs.warnOnClose false
browser.tabs.warnOnCloseOtherTabs false
extensions.lastAppVersion 31.3.1
gfx.crash-guard.d3d11layers.appVersion 31.3.1
gfx.crash-guard.d3d11layers.deviceID 0x0a66
gfx.crash-guard.d3d11layers.driverVersion 21.21.13.4201
gfx.crash-guard.d3d11layers.feature-d2d true
gfx.crash-guard.d3d11layers.feature-d3d11 true
gfx.crash-guard.status.d3d11layers 2
network.cookie.prefsMigrated true
places.database.lastMaintenance 1668785679
places.history.expiration.transient_current_max_pages 122334
plugin.expose_full_path true
privacy.sanitize.migrateFx3Prefs true
storage.vacuum.last.index 0
storage.vacuum.last.places.sqlite 1668785679
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Pale Moon.
Important Locked Preferences
Name Value
Places Database
Integrity
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 1
Library Versions
Expected minimum version Version in use
NSPR 4.25 4.25
NSS 3.52.8 3.52.8
NSSSMIME 3.52.8 3.52.8
NSSSSL 3.52.8 3.52.8
NSSUTIL 3.52.8
Version 31.3.1 (64-bit)
Build ID 20221028101710
Update History
Update Channel release
User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:102.0) Gecko/20100101 Goanna/5.2 Firefox/102.0 PaleMoon/31.3.1
OS Windows_NT 6.1
Application Binary F:\Bin\Palemoon\Palemoon.exe
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:performance
Registered Service Workers about:serviceworkers
Safe Mode false
Profiles about:profiles
Extensions
Name Version Enabled ID
Graphics
Features
Compositing Direct3D 11
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom none
WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008be0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008be0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding No; D3D9 blacklisted with DLL atiumd64.dll (7.14.10.833)
Audio Backend wasapi
Direct2D true
DirectWrite true (6.2.9200.22164)
GPU #1
Active Yes
Description NVIDIA GeForce 310
Vendor ID 0x10de
Device ID 0x0a66
Driver Version 21.21.13.4201
Driver Date 11-14-2016
Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID 18371462
RAM 512
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
Important Modified Preferences
Name Value browser.cache.disk.capacity 358400
browser.cache.disk.enable false
browser.cache.disk.parent_directory F:\\User\Palemoon\Profiles\Default
browser.cache.disk.smart_size.first_run false
browser.download.importedFromSqlite true
browser.download.manager.retention 1
browser.download.useDownloadDir false
browser.places.smartBookmarksVersion 4
browser.startup.homepage_override.buildID 20221028101710
browser.startup.homepage_override.mstone 5.2.1
browser.tabs.warnOnClose false
browser.tabs.warnOnCloseOtherTabs false
extensions.lastAppVersion 31.3.1
gfx.crash-guard.d3d11layers.appVersion 31.3.1
gfx.crash-guard.d3d11layers.deviceID 0x0a66
gfx.crash-guard.d3d11layers.driverVersion 21.21.13.4201
gfx.crash-guard.d3d11layers.feature-d2d true
gfx.crash-guard.d3d11layers.feature-d3d11 true
gfx.crash-guard.status.d3d11layers 2
network.cookie.prefsMigrated true
places.database.lastMaintenance 1668785679
places.history.expiration.transient_current_max_pages 122334
plugin.expose_full_path true
privacy.sanitize.migrateFx3Prefs true
storage.vacuum.last.index 0
storage.vacuum.last.places.sqlite 1668785679
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Pale Moon.
Important Locked Preferences
Name Value
Places Database
Integrity
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 1
Library Versions
Expected minimum version Version in use
NSPR 4.25 4.25
NSS 3.52.8 3.52.8
NSSSMIME 3.52.8 3.52.8
NSSSSL 3.52.8 3.52.8
NSSUTIL 3.52.8
This URL is a login page; you will not be able to login but should see the page! It used to work in Firefox (V59) but page owner changed something and Firefox 84 was required. I believe it used to work in Palemoon.
