For support with specific websites
Moderator: trava90
Forum rules
Please
always mention the name/domain of the website in question in your topic title.
Please one website per topic thread (to help keep things organized). While behavior on different sites might at first glance seem similar, they are not necessarily caused by the same.
Please try to include any relevant output from the Toolkit Error Console or the Developer Tools Web Console using the following procedure:
- Clear any current output
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vershner
- Hobby Astronomer
- Posts: 20
- Joined: 2016-11-25, 12:01
Unread post
by vershner » 2022-10-03, 13:35
mail.zoho.com no longer loads with 31.3.0.1. I have another machine still on 31.2.0.1 and it still works there.
Tested on Windows server 2019 and MX-Linux 19.4 with the same result.
The login screen loads, the reminder to set up 2FA loads, but then the actual mailbox just sits on the loading screen.
I get these errors in the console:
Code: Select all
14:27:05.388 SyntaxError: invalid identity escape in regular expression 1 default-node_modules_zohomail_email-address-util_index_js.0a4311a15c6473ea9838.js:1:3231
14:27:05.399 Error: 1 core-js.658c781c546569cd469a.js:1:37866
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Moonchild
- Pale Moon guru
- Posts: 35637
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2022-10-03, 14:02
if 31.2.0.1 works, then try setting up a site-specific user-agent override with a Firefox 68 user-agent string. please let me know if that works so I can make that a default override for zoho.com
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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vershner
- Hobby Astronomer
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- Joined: 2016-11-25, 12:01
Unread post
by vershner » 2022-10-03, 15:04
Yes, that worked. Thanks for your help!
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thomaxz
- Newbie
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- Joined: 2022-07-21, 20:48
Unread post
by thomaxz » 2022-10-03, 18:30
vershner wrote: ↑2022-10-03, 13:35
mail.zoho.com no longer loads with 31.3.0.1. I have another machine still on 31.2.0.1 and it still works there.
Tested on Windows server 2019 and MX-Linux 19.4 with the same result.
The login screen loads, the reminder to set up 2FA loads, but then the actual mailbox just sits on the loading screen.
I get these errors in the console:
Code: Select all
14:27:05.388 SyntaxError: invalid identity escape in regular expression 1 default-node_modules_zohomail_email-address-util_index_js.0a4311a15c6473ea9838.js:1:3231
14:27:05.399 Error: 1 core-js.658c781c546569cd469a.js:1:37866
For me it works in 31.3.0.1 by setting the Compality User Agent Mode to "Native"
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Moonchild
- Pale Moon guru
- Posts: 35637
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2022-10-03, 22:05
Thanks, I'll classify zoho as being served best with "Native UA" then.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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karku
- Newbie
- Posts: 5
- Joined: 2022-11-24, 08:55
Unread post
by karku » 2022-11-24, 09:02
Zoho with "Native UA" doesn't work with Zoho.eu under PM 31.4 (last version) ?
I also tried with 31.2.0.1 and 31.3.1 with the same negative result.
Could you please fix this issue definetely ? Thank you.
PS: I really need it as the company wich I'm working, we're using Zoho tools (cliq, crm, workdrive,...)
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Moonchild
- Pale Moon guru
- Posts: 35637
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2022-11-24, 12:56
An override was set for zoho specifically (site-specific) which means it will ignore your global setting.
If it stopped working again (can someone confirm?) then we need a different UA again (sigh). I hate whack-a-mole.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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karku
- Newbie
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- Joined: 2022-11-24, 08:55
Unread post
by karku » 2022-11-24, 13:30
I tried again and I confirm that I can access to mail.zoho.eu to check my inbox, but I still can't access to cliq.zoho.eu. With "cliq.zoho.eu" I got an error message from cliq that said I need to update my browser. This is with 31.2.0.1 PM version.
Thank you for your support.
Moonchild wrote: ↑2022-11-24, 12:56
An override was set for zoho specifically (site-specific) which means it will ignore your global setting.
If it stopped working again (can someone confirm?) then we need a different UA again (sigh). I hate whack-a-mole.
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Moonchild
- Pale Moon guru
- Posts: 35637
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2022-11-24, 14:31
zoho.eu != zoho.com so the override for zoho.com will have no effect if you use zoho.eu
You may have to add a site-specific override for zoho.eu for it to work.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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karku
- Newbie
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Unread post
by karku » 2022-11-24, 17:01
So, let me know how to do it ?
Moonchild wrote: ↑2022-11-24, 14:31
You may have to add a site-specific override for zoho.eu for it to work.
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Moonchild
- Pale Moon guru
- Posts: 35637
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2022-11-24, 21:25
You can use the "sasuga" extension to quickly add a site-specific override, or do it manually by doing the following:
In the address bar, type about:config and press enter
Right-click on the configuration editor list, select New -> String
As name, use:
Code: Select all
general.useragent.override.zoho.eu
For value, use:
Code: Select all
Mozilla/5.0 (%OS_SLICE% rv:5.2) Goanna/20170101 PaleMoon/31.4.0
That would add the same override for zoho.eu that was added for zoho.com previously.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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karku
- Newbie
- Posts: 5
- Joined: 2022-11-24, 08:55
Unread post
by karku » 2022-11-25, 09:23
I've just tried with your new string and value but it doesn't work.
I also tried with "workdrive.zoho.eu". I got a blank page.
Check the attached files
-- Moderator note: attachments removed by request of poster
Moonchild wrote: ↑2022-11-24, 21:25
You can use the "sasuga" extension to quickly add a site-specific override, or do it manually by doing the following:
In the address bar, type about:config and press enter
Right-click on the configuration editor list, select New -> String
As name, use:
Code: Select all
general.useragent.override.zoho.eu
For value, use:
Code: Select all
Mozilla/5.0 (%OS_SLICE% rv:5.2) Goanna/20170101 PaleMoon/31.4.0
That would add the same override for zoho.eu that was added for zoho.com previously.
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franstam
- Moon lover
- Posts: 88
- Joined: 2017-03-27, 10:16
Unread post
by franstam » 2022-11-26, 13:15
are there any errors on the browser error console?
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karku
- Newbie
- Posts: 5
- Joined: 2022-11-24, 08:55
Unread post
by karku » 2022-11-28, 08:40
@Moonchild : Any news ?
@franstam : Where can I see the errors in the console ?