Blank Page for kb.vmware.com articles

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Hugga

Blank Page for kb.vmware.com articles

Unread post by Hugga » 2021-03-04, 11:21

Hi

I get a blank page when viewing articles on kb.vmware.com The site works OK in general except for example https://kb.vmware.com/s/article/58096

I've tried in safe mode and with various uBlock Origin rules on and off but always a blank article page. I've seen a couple of other forum topics that solve similar problems by blocking scripts. Maybe there's a similar solution someone can identify?

I'm using Windows 10, Palemoon 29.1.0 64-bit. Here are the console errors I get:

Code: Select all

exception  TypeError: document.getElementById(...) is null
Stack trace:
kb.setContent@https://kb.vmware.com/resource/KM_Article_Detail_Page_JS?v=0.7:409:2
kb.loadContent@https://kb.vmware.com/resource/KM_Article_Detail_Page_JS?v=0.7:142:4
kb.contentLoad@https://kb.vmware.com/resource/KM_Article_Detail_Page_JS?v=0.7:95:2
kb.onDOMReady/<@https://kb.vmware.com/resource/KM_Article_Detail_Page_JS?v=0.7:78:6
invokeTask@https://my.vmware.com/ui/webcp/vmware-elements.js:2:49238
runTask@https://my.vmware.com/ui/webcp/vmware-elements.js:2:44639
invokeTask@https://my.vmware.com/ui/webcp/vmware-elements.js:2:50292
p@https://my.vmware.com/ui/webcp/vmware-elements.js:2:62580
h@https://my.vmware.com/ui/webcp/vmware-elements.js:2:62906
  
KM_Article_Detail_Page_JS:263:3
Content Security Policy: Ignoring ‘x-frame-options’ because of ‘frame-ancestors’ directive.  
(unknown)
Error, missing Report Suite ID in AppMeasurement initialization  
utag.364.js:97:406
error => ReferenceError: component is not defined
Stack trace:
setLoginUrl@https://kb.vmware.com/s/sfsites/auraFW/javascript/8WYDoRiNKzw4em08r-Gg4A/aura_prod.js line 61 > eval:87:16
processNavigationMenu@https://kb.vmware.com/s/sfsites/auraFW/javascript/8WYDoRiNKzw4em08r-Gg4A/aura_prod.js line 61 > eval:71:9
fetchNavigation/<@https://kb.vmware.com/s/sfsites/auraFW/javascript/8WYDoRiNKzw4em08r-Gg4A/aura_prod.js line 61 > eval:44:9
invoke@https://my.vmware.com/ui/webcp/vmware-elements.js:2:48629
run@https://my.vmware.com/ui/webcp/vmware-elements.js:2:44024
C/<@https://my.vmware.com/ui/webcp/vmware-elements.js:2:54973
invokeTask@https://my.vmware.com/ui/webcp/vmware-elements.js:2:49238
runTask@https://my.vmware.com/ui/webcp/vmware-elements.js:2:44639
m@https://my.vmware.com/ui/webcp/vmware-elements.js:2:51236
  
aura_prod.js%20line%2061%20%3E%20eval:91:7
Object { InstrumentationResult :  ( RECEIVED = 10 , SUCCESS -> LOG = 10 , SUCCESS -> UE = 1 , SUCCESS -> CE = 1 , Topic = AILTN )  , TracingResponse : ( AsyncResults ) , TelemetryResponse : ( AsyncResults ): Object }  
beaconLib.BeaconLibrary.js:37:56

User avatar
franstam
Moon lover
Moon lover
Posts: 88
Joined: 2017-03-27, 10:16

Re: Blank Page for kb.vmware.com articles

Unread post by franstam » 2021-03-07, 12:51

hmmm i confirm also facing this issue.

User avatar
hawkeye116477
Apollo supporter
Apollo supporter
Posts: 32
Joined: 2020-02-01, 16:29

Re: Blank Page for kb.vmware.com articles

Unread post by hawkeye116477 » 2021-04-19, 10:19

Go to about:config and create string pref named general.useragent.override.kb.vmware.com with value Mozilla/5.0 (%OS_SLICE% Trident/7.0; rv:11.0) like Gecko. That should partially solve the problem (some elements may not look great, but at least articles will be readable). Proper fix would be to implement window.event.

vannilla
Moon Magic practitioner
Moon Magic practitioner
Posts: 2183
Joined: 2018-05-05, 13:29

Re: Blank Page for kb.vmware.com articles

Unread post by vannilla » 2021-04-19, 11:25

hawkeye116477 wrote:
2021-04-19, 10:19
Proper fix would be to implement window.event.
Proper fix would be to use the argument of the event handler, which, by chance I suppose, happens to be the event expected to be accessed through window.event.
Using window.event doesn't make sense, because as a global property, which event is actually there? Are you sure it's really the current one?

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