Regions Bank login

[us66mo]

Regions Bank has updated its customer login process to a 2-step procedure. Since this change, Pale Moon fails to get to the 2nd login page.

Here you enter your login name:

https://login.regions.com

When I do this, instead of the next page asking for my password, I get this error message:

"We're sorry. Something went wrong.
The system is currently unavailable or the page you're looking for doesn't exist.
Please try again. If this problem persists, please visit Regions.com/help or visit your local Regions branch."

However, the procedure works on Chrome and Edge, which I don't want to use for this one thing.

Any help? Thanks!

[Moonchild]

How about contacting your bank? We can't do anything with a non-descript "something went wrong" message.

[New Tobin Paradigm]

Anything in the various Consoles?

[Moonraker]

Okay i tried it just for devilment even though i don't know or bank with the company and i entered any old gobbledy gook as an online id and it proceeded to the same message.
not sure if the pictured error console helps with anything.

[New Tobin Paradigm]

Looks like global event.

Code: Select all

Timestamp: 2/9/2021 8:54:51 AM
Error: ReferenceError: event is not defined
Source File: https://login.regions.com/Assets/Scripts/login.min.js?v=h2l4kwjSmFhsosN9YheUZsPHCE_r3xd9N8PjjY8kk9s
Line: 14

Like a bunch of other banks.

The website tries to use an (ambiguous) global event instead of the event parameter passed into the event handler. If the js wasn't minified I would be able to point out exactly where this happens, but it's something the webmaster should be made aware of. Solving this in the script will likely be a trivial 1-minute job.

Also, Moonraker good job on being completely useless and not only not scrolling down to the most RECENT event but not clearing it before submitting.

[us66mo]

How about contacting your bank? We can't do anything with a non-descript "something went wrong" message.

Thanks! I'll contact Regions bank tech support and ask them why their login page works on Chrome and Edge but not on Pale Moon.

[New Tobin Paradigm]

Moonraker: Your help wasn't help at all. It provided nothing of consequence.

OP: You need to tell your bank what I quoted. It will help them understand. They will have less legit reason if you can TELL them what the problem is and mention that it worked fine a few days ago or whatever.

[Moonchild]

Moonraker, you're not helping. The OP will likely not know WHAT to tell their bank at this point.

So, the issue has been pointed out in Tobin's quote of what I said elsewhere. No point in asking the bank "why doesn't it work?" because it's pretty clear looking at the error console why and you can hand the issue on a silver platter to them, including the proposed solution. Other than poor-form stubbornness to cater to only Chrome, there will then be no reason to not fix it.

[josephd]

Any help? Thanks!

Try the following link. I am a customer of Regions bank and log in with no problem.

https://www.regions.com/personal-banking

Off-topic:
Windows 10, PM 29.0.1

[us66mo]

Any help? Thanks!

Try the following link. I am a customer of Regions bank and log in with no problem.

https://www.regions.com/personal-banking

Off-topic:
Windows 10, PM 29.0.1

Thanks, that works! Strange that this page works and the other one doesn't. I sent the code snippet from New Tobin Paradigm off to them, am curious if they update the other login page coding.

[New Tobin Paradigm]

Who knows. But don't JUST send the error log also send the explanation.

[us66mo]

Who knows. But don't JUST send the error log also send the explanation.

I sent them everything you posted. I may not be a tech genius, but I am not as dumb as I write.

[New Tobin Paradigm]

In other worlds, you aren't Moonraker.

[satrow]

Some off-topic argumentative posts removed; save energy, bandwidth and screen real estate for valid contributions, please.