New Problem With restoreprivacy.com

For support with specific websites

Moderator: trava90

Forum rules
Please always mention the name/domain of the website in question in your topic title.
Please one website per topic thread (to help keep things organized). While behavior on different sites might at first glance seem similar, they are not necessarily caused by the same.

Please try to include any relevant output from the Toolkit Error Console or the Developer Tools Web Console using the following procedure:
  1. Clear any current output
  2. Navigate or refresh the page in question
  3. Copy and paste Errors or seemingly relevant Warnings into a single [ code ] block.
van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

New Problem With restoreprivacy.com

Post by van p » 2021-01-25, 17:40

This problem appeared in the last 2-3 days.

Chredge displays the top of the home page correctly:
Edge Capture.PNG
Pale Moon now looks like this:
Pale Moon Capture.png
Web Console shows nothing.

Browser Console shows:
Screenshot (84).png
Error Console shows:
Screenshot (85).png
Expanding Error Console shows:
Screenshot (86).png
Screenshot (87).png
Wassup?
You do not have the required permissions to view the files attached to this post.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

User avatar
Moonchild
Project founder
Project founder
Posts: 39699
Joined: 2011-08-28, 17:27
Location: Sweden

Re: New Problem With restoreprivacy.com

Post by Moonchild » 2021-01-25, 18:28

Your errors point at a problem in the OpenDownload extension. try disabling that.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-25, 23:35

After restarting the browser, no effect. Same with the other 2 browsers I use. Actually, the top half of the page is different. Normally, there's some text and graphics right below the banner I show, then, below that, there are 6 graphics with underlying text spread across the page in 2 rows. Now, they're all down the left side of the page, one below the other. You're the expert, but I don't see how a small program that's not even in use at the time could have an effect on anything.

I will attempt to contact the site owner and see if he made any change recently.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

User avatar
moonbat
Knows the dark side
Knows the dark side
Posts: 5916
Joined: 2015-12-09, 15:45

Re: New Problem With restoreprivacy.com

Post by moonbat » 2021-01-27, 01:48

van p wrote:
2021-01-25, 23:35
I don't see
Exactly, you don't see and just post about it. If you did actually see what the error messages are, you would note that they originate in a javascript file that is part of your extension as can plainly be seen in the error console right below the error message. If you're going to take the trouble of documenting the error, at least read it properly, and test your broken website on a separate factory fresh profile before reporting it as a browser problem. You've been around here long enough to know that's what you do first.
"One hosts to look them up, one DNS to find them and in the darkness BIND them."

Image
KDE Neon on a Slimbook Excalibur (Ryzen 7 8845HS, 64 GB RAM)
AutoPageColor|PermissionsPlus|PMPlayer|Pure URL|RecordRewind|TextFX
Jabber: moonbat@hot-chili.net

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-27, 04:38

moonbat, I don't know javascript from yo mama. I just know that the "consoles" are mentioned sometimes in the forum; I'll let those more knowledgeable than myself, such as, apparently, you interpret what they see there. I did mention in a follow-up post that 2 other browsers were affected also, so it's not likely anything related to my Pale Moon profile. The fact they affect 3 Firefox-related browsers and not Chromium might tell somebody here something, but not I.

Now, on to some substance. I contacted the site honcho who stated that formatting changes had in fact been made. However, he seems to think there's something wrong on his end and is looking into it.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

User avatar
moonbat
Knows the dark side
Knows the dark side
Posts: 5916
Joined: 2015-12-09, 15:45

Re: New Problem With restoreprivacy.com

Post by moonbat » 2021-01-27, 06:14

Like I said, best way to test is on a fresh, unmodified profile to rule out anything due to extensions or changed settings on your end. Use about:profiles(*) to create an empty profile, and simply launch that when you want to see if a website works properly or not before reporting it here.


(*) - Inb4 'about:profiles is a hack job' etc - it does the job and is easier for people who get scared off by a commandline.
"One hosts to look them up, one DNS to find them and in the darkness BIND them."

Image
KDE Neon on a Slimbook Excalibur (Ryzen 7 8845HS, 64 GB RAM)
AutoPageColor|PermissionsPlus|PMPlayer|Pure URL|RecordRewind|TextFX
Jabber: moonbat@hot-chili.net

User avatar
Moonchild
Project founder
Project founder
Posts: 39699
Joined: 2011-08-28, 17:27
Location: Sweden

Re: New Problem With restoreprivacy.com

Post by Moonchild » 2021-01-27, 09:27

van p wrote:
2021-01-27, 04:38
I don't know javascript from yo mama.
But you know how to read, right? You can string a sequence of characters together and see what they refer to.
If a "source" of an error points to "chrome://opendownload/((something))" then how difficult is it to understand it's caused by something in "opendownload"?

Use your brain for something else than generating output for a change. Learn something.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-27, 14:48

Moonchild wrote:
2021-01-27, 09:27
how difficult is it to understand it's caused by something in "opendownload"?
Except, apparently, it isn't.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

User avatar
moonbat
Knows the dark side
Knows the dark side
Posts: 5916
Joined: 2015-12-09, 15:45

Re: New Problem With restoreprivacy.com

Post by moonbat » 2021-01-27, 15:04

van p wrote:
2021-01-27, 14:48
Moonchild wrote:
2021-01-27, 09:27
how difficult is it to understand it's caused by something in "opendownload"?
Except, apparently, it isn't.
Like he said, read the damn error message, use some common sense, and don't hide behind the 'I'm not a programmer' excuse. It's in English, not ancient Egyptian hieroglyphics.
"One hosts to look them up, one DNS to find them and in the darkness BIND them."

Image
KDE Neon on a Slimbook Excalibur (Ryzen 7 8845HS, 64 GB RAM)
AutoPageColor|PermissionsPlus|PMPlayer|Pure URL|RecordRewind|TextFX
Jabber: moonbat@hot-chili.net

User avatar
Moonraker
Board Warrior
Board Warrior
Posts: 1873
Joined: 2015-09-30, 23:02
Location: uk.

Re: New Problem With restoreprivacy.com

Post by Moonraker » 2021-01-27, 15:08

van p wrote:
2021-01-27, 14:48
Moonchild wrote:
2021-01-27, 09:27
how difficult is it to understand it's caused by something in "opendownload"?
Except, apparently, it isn't.
How have you ascertained it isn't.?
user of multiple puppy linuxes..upup,fossapup.scpup,xenialpup..... :thumbup:

Pale moon 29.4.1

vannilla
Moon Magic practitioner
Moon Magic practitioner
Posts: 2578
Joined: 2018-05-05, 13:29

Re: New Problem With restoreprivacy.com

Post by vannilla » 2021-01-27, 15:22

To be fair, the error on the website might be unrelated to the extension.
The messages on the console are about Open Download, though, but that's it.
It would be helpful if the OP could test the site on a new clean profile, as that would give a definitive answer.

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-27, 15:29

Moonraker, as Moonchild suggested, I disabled the extension (in all 3 browsers), and that had no effect.

moonbat, one of us needs to calm down; I know it isn't me. And for the record, I did see "opendownload" when I perused the console info, but it didn't register with me at the time.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

User avatar
Moonchild
Project founder
Project founder
Posts: 39699
Joined: 2011-08-28, 17:27
Location: Sweden

Re: New Problem With restoreprivacy.com

Post by Moonchild » 2021-01-27, 15:39

van p wrote:
2021-01-27, 15:29
as Moonchild suggested, I disabled the extension (in all 3 browsers), and that had no effect.
Then you have 2 problems to look at. one being opendownload, the other an issue with this website.

I had a brief look at the way they want to construct their "menu" and it's simply broken as designed. They have buttons that are apparently supposed to be styled but there are no styling rules for it. they have fontawesome classes on elements as well but no fontawesome css. Someone really needs to have a look at it on the server side.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

User avatar
Moonchild
Project founder
Project founder
Posts: 39699
Joined: 2011-08-28, 17:27
Location: Sweden

Re: New Problem With restoreprivacy.com

Post by Moonchild » 2021-01-27, 16:08

Looks like css is simply missing because they are using "link rel=preload" which is an experimental feature that isn't supported by us (even Firefox only JUST has it since 85, according to MDN, but of course it's a long-since implemented Chrome feature where this originated), so that explains all the missing styling on the page (not just the menu, but the rest of the page too) when comparing.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-27, 17:11

Moonchild, I sent your comments to the site developer. Thanks.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-28, 06:32

I got this response from the website: "Thank you very much! Dang, I've been working with a developer in the UK for a few years now to do basic work and website tweaks, but he's getting slower with everything, and now it looks like he's getting sloppy. I'm going to need to look for a new Wordpress developer who can help with some of these backend coding issues that are over my head. Looks like it's time to search Upwork or perhaps Fiverr.

I appreciate your help and will keep you posted!"

Later, he said: "[W]e're working on it. My back-end developer guy in the UK is slow as molasses right now, but he said he's going to check browser compatibility and fix the issues. I think I need to find some new help.
I'll keep you posted..."

In Moonchild's down time, he could earn some spare krona.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64

User avatar
Moonchild
Project founder
Project founder
Posts: 39699
Joined: 2011-08-28, 17:27
Location: Sweden

Re: New Problem With restoreprivacy.com

Post by Moonchild » 2021-01-28, 07:00

van p wrote:
2021-01-28, 06:32
In Moonchild's down time, he could earn some spare krona.
I know very little about dealing with WordPress though.
The fix is simple though, just use rel="stylesheet" instead of "rel="preload", remove the onload handler from the <link> elements (which requires JS for it to work, as well, by the way, which isn't good or necessary to just load stylesheets!), and done. But I don't know how to do that in Wordpress.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

van p
Astronaut
Astronaut
Posts: 695
Joined: 2015-11-19, 07:15
Location: Cincinnati, OH, U.S.A.

Re: New Problem With restoreprivacy.com

Post by van p » 2021-01-28, 07:57

Still, apparently you know more than the person who performed that abortion.
Windows 10 Pro x64 v22H2 8GB i5-4570|Pale Moon v34.3.1 x64