watertownsavingsbank.com/ can't sign in

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TechEditor
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watertownsavingsbank.com/ can't sign in

Post by TechEditor » 2020-12-30, 14:59

Version 28.17.0 (32 Bit)
Previously I have been able to sign into my bank account. Today I tried it and I entered my username, then I am supposed to be sent to a password page. This fails with "Secure Connection Failed", then "Confirm:Resend". Then I end up back at the original sign in page, in a continuous loop.
I tried Firefox V56.02 and it works just like Pale Moon used to.
Ideas anyone?

Greg

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Re: watertownsavingsbank.com/ can't sign in

Post by vannilla » 2020-12-30, 15:15

Maybe the connection is really not secure.
Since Firefox 52 was released, Pale Moon periodically upgraded its security measures, so if the bank is using insecure stuff, the browser will not let you connect to it.
Maybe toss the problem at the bank too.
I mean, I know that "it works on browser <not Pale Moon>" is enough to dismiss any issue, but you also have to understand that those browsers might intentionally give you an insecure connection with a bank, which is an entity supposed to be secure.

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Re: watertownsavingsbank.com/ can't sign in

Post by josephd » 2020-12-30, 16:15

TechEditor wrote:
2020-12-30, 14:59
.
Ideas anyone?

Contact the bank?

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Re: watertownsavingsbank.com/ can't sign in

Post by Moonchild » 2020-12-30, 23:52

Seems to be a problem with netteller.com (which your bank uses for authentication) -- their SSL security is fine but it gets into a redirect loop for some reason and aborts. Nothing we can do anything about, as far as I can tell.
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Re: watertownsavingsbank.com/ can't sign in

Post by Moonchild » 2020-12-31, 01:14

You can try to see if the following override works for you? I managed to get a password prompt with it.

Code: Select all

general.useragent.override.netteller.com
Mozilla/5.0 (%OS_SLICE% rv:78.0) Gecko/20100101 Firefox/78.0
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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Re: watertownsavingsbank.com/ can't sign in

Post by Isengrim » 2020-12-31, 02:46

One of my banks also uses netteller. I can confirm that this UA override works on my end. But why?
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Re: watertownsavingsbank.com/ can't sign in

Post by Moonchild » 2020-12-31, 03:08

Probably because it chokes up on "unknown" UAs. Crap coding.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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Re: watertownsavingsbank.com/ can't sign in

Post by Isengrim » 2020-12-31, 03:27

I guess they updated something on their end relatively recently, because it had been working fine for quite a while until now.

For what it's worth, I did some testing and the site seemed happy enough with other versions of FF in the override, so hopefully we won't need to chase UAs with this one. Thanks MC.
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Re: watertownsavingsbank.com/ can't sign in

Post by Moonchild » 2020-12-31, 11:45

I've added it to the default overrides and will drop it in the dynamic overrides in the meantime.
"Sales hates anything that can't be turned into a confident sentence." - anonymous warehouse worker
"Why debate someone you fundamentally don't trust?" - Dario Amodei
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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Re: watertownsavingsbank.com/ can't sign in

Post by TechEditor » 2021-01-02, 00:19

That override worked perfectly! Thanks to all!

Greg