https://trader.degiro.nl/beta-trader/unsupported-platform.html

For support with specific websites

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Please always mention the name/domain of the website in question in your topic title.
Please one website per topic thread (to help keep things organized). While behavior on different sites might at first glance seem similar, they are not necessarily caused by the same.

Please try to include any relevant output from the Toolkit Error Console or the Developer Tools Web Console using the following procedure:
  1. Clear any current output
  2. Navigate or refresh the page in question
  3. Copy and paste Errors or seemingly relevant Warnings into a single [ code ] block.
Lunokhod

https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by Lunokhod » 2020-07-23, 13:44

Degiro doesn't work when you try to log in, although you can browse the site without logging in. But you need to create a login to see this, although you don't have to create a confirmed working account. It shows this:
https://trader.degiro.nl/beta-trader/un ... tform.html
I tried adding this in about:config using a Firefox ua but had the same result:
general.useragent.override.degiro.nl;Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0
It works with Chromium and Firefox.

vannilla
Moon Magic practitioner
Moon Magic practitioner
Posts: 2389
Joined: 2018-05-05, 13:29

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by vannilla » 2020-07-23, 15:16

Before you log in monitor the web console (F12) and see if any particular message pops up.
It's fine if it goes to the unsupported platform page, just keep the console open and see what happens there.

Lunokhod

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by Lunokhod » 2020-07-23, 19:41

No errors, but I have logged the output produced:
Using a clean profile.
On the login page, everything but CSS reflows turned on in the console:

GET
https://trader.degiro.nl/login/uk [HTTP/2.0 200 OK 112ms]
POST
https://bat.bing.com/actionp/0 [HTTP/2.0 204 No Content 71ms]
GET
https://www.googletagmanager.com/gtm.js [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/scripts/ ... d7db001.js [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/scripts/ ... 35fbd8a.js [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/scripts/ ... 4c9ca49.js [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/scripts/ ... db9a4f3.js [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/styles/a ... 088434.css [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/styles/a ... 48e718.css [HTTP/2.0 200 OK 0ms]
GET
https://www.google-analytics.com/analytics.js [HTTP/2.0 200 OK 0ms]
GET
https://bat.bing.com/bat.js [HTTP/2.0 200 OK 0ms]
GET
XHR
https://trader.degiro.nl/i18n/messages_en_GB [HTTP/2.0 304 Not Modified 218ms]
GET
https://trader.degiro.nl/login/fonts/Su ... 3558.woff2 [HTTP/2.0 200 OK 0ms]
GET
https://www.google-analytics.com/r/collect [HTTP/2.0 302 Found 81ms]
GET
https://bat.bing.com/action/0 [HTTP/2.0 204 No Content 90ms]
GET
https://stats.g.doubleclick.net/r/collect [HTTP/2.0 302 Found 76ms]
GET
https://trader.degiro.nl/login/scripts/ ... 70ec371.js [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/fonts/Su ... ee8a.woff2 [HTTP/2.0 200 OK 0ms]
GET
https://trader.degiro.nl/login/fonts/Su ... 372c.woff2 [HTTP/2.0 200 OK 0ms]
GET
https://www.google.com/ads/ga-audiences [HTTP/2.0 302 Found 40ms]
GET
https://www.google.co.uk/ads/ga-audiences [HTTP/2.0 200 OK 28ms]


After filling in the login details and left clicking the button these 2 lines briefly appear, captured by videoing the screen:

POST XHR https://trader.degiro.nl/login/secure/login [HTTP/2.0 200 OK 55ms]
GET XHR https://trader.degiro.nl/i18n/messages_en_GB [HTTP/2.0 304 NOT MODIFIED 22ms]

Then the next outdated browser page appears:

GET
https://trader.degiro.nl/beta-trader/sc ... 7ee2a5d.js [0ms]
GET
https://trader.degiro.nl/beta-trader/sc ... 1588a96.js [0ms]
GET
https://trader.degiro.nl/beta-trader/sc ... 49851f2.js [0ms]
GET
https://trader.degiro.nl/beta-trader/sc ... b4feabd.js [0ms]
GET
https://trader.degiro.nl/beta-trader/sc ... 170c911.js [0ms]
GET
https://trader.degiro.nl/beta-trader/st ... 1be4a0.css [0ms]
GET
https://trader.degiro.nl/beta-trader/st ... 3a003c.css [0ms]
GET
https://trader.degiro.nl/beta-trader/st ... 44af56.css [0ms]
GET
https://trader.degiro.nl/beta-trader/st ... ea3abe.css [0ms]
GET
https://trader.degiro.nl/beta-trader/un ... tform.html [HTTP/2.0 200 OK 135ms]
GET
https://www.googletagmanager.com/gtm.js [HTTP/2.0 200 OK 0ms]
GET
https://www.google-analytics.com/analytics.js [HTTP/2.0 200 OK 0ms]
GET
https://bat.bing.com/bat.js [HTTP/2.0 200 OK 0ms]
GET
https://www.google-analytics.com/r/collect [HTTP/2.0 302 Found 25ms]
GET
https://bat.bing.com/action/0 [HTTP/2.0 204 No Content 30ms]
GET
https://stats.g.doubleclick.net/r/collect [HTTP/2.0 302 Found 23ms]
GET
https://www.google.com/ads/ga-audiences [HTTP/2.0 302 Found 30ms]
GET
https://www.google.co.uk/ads/ga-audiences [HTTP/2.0 200 OK 26ms]

vannilla
Moon Magic practitioner
Moon Magic practitioner
Posts: 2389
Joined: 2018-05-05, 13:29

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by vannilla » 2020-07-23, 20:43

The network log isn't really useful. It's not like you are getting redirected: the server is intentionally giving you that page.
Whatever is happening is either because they are doing some feature detection before the login without logging any error, or the server rejects your login for some bizarre reason.

User avatar
therube
Board Warrior
Board Warrior
Posts: 1712
Joined: 2018-06-08, 17:02

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by therube » 2020-07-23, 23:15

Confirmed.
Even with a FF useragent spoof, you're still sent to "unsupported-platform.html".
Err, maybe not.
Thinking I copied, pasted the URL from the OP, but that is the unsupported URL, so that will always "fail", regardless, heh.

This is a better URL to start with, https://trader.degiro.nl/.

FF spoof causes it to work as expected.


But a Chrome UA does work:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36

[But then you're hit with the requisit Covid-19 warning ;-).]
Alright, forget all of the above (I wasn't completely following what you were saying).

So, next question, after logging in, is the site that you are using still degiro.nl?
And if so, are there other domains that the site may be relying upon, that may also need spoofing?

Lunokhod

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by Lunokhod » 2020-07-24, 13:54

https://www.degiro.co.uk/
Left click the login button, goes to this page:
https://trader.degiro.nl/login/uk?_ga=2 ... 846#/login

Without the reference bit I can also login here:
https://trader.degiro.nl/login/uk which redirects to:
https://trader.degiro.nl/login/uk#/login

And either approach ends up here after login has been completed using Chromium or Firefox:
https://trader.degiro.nl/beta-trader/#/markets

But with Pale Moon it goes directly to the outdated browser page after entering login details and clicking login, I tried the Chrome useragent but that hasn't helped so far at least, don't know whether you were doing something differently. Using degiro.nl to "inloggen" in Dutch is the same.

Lunokhod

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by Lunokhod » 2020-07-29, 19:36

After having no luck with a universal UA override either I contacted the website and they had not heard of Pale Moon and suggested using well known supported ones or the desktop app. It's a budget service so it wasn't a surprising answer. So that's probably that for now, it must be an uncommon issue or someone else would have already raised it. I started opening an account there in late February, and can't recall any problems logging in then. The account confirmation got paused for months by various things that became delayed by coronavirus so I don't know when it stopped working, and it could have been either website or browser changes.

New Tobin Paradigm

Re: https://trader.degiro.nl/beta-trader/unsupported-platform.html

Unread post by New Tobin Paradigm » 2020-07-29, 19:38

ALWAYS, use the Desktop "App" if they have one.