For support with specific websites
Moderator: trava90
Forum rules
Please
always mention the name/domain of the website in question in your topic title.
Please one website per topic thread (to help keep things organized). While behavior on different sites might at first glance seem similar, they are not necessarily caused by the same.
Please try to include any relevant output from the Toolkit Error Console or the Developer Tools Web Console using the following procedure:
- Clear any current output
- Navigate or refresh the page in question
- Copy and paste Errors or seemingly relevant Warnings into a single [ code ] block.
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hujan86
- Fanatic

- Posts: 205
- Joined: 2017-09-27, 06:50
Unread post
by hujan86 » 2025-06-22, 13:24
URL:
https://www.myasnb.com.my/login
Login page is blocked by the pop-up message and clicking the close button on the pop-up doesn't work work.
Code: Select all
Timestamp: 6/22/2025 9:15:07 PM
Error: downloadable font: not usable by platform (font-family: "Montserrat" style:normal weight:normal stretch:normal src index:0) source: https://fonts.gstatic.com/s/montserrat/v29/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2
Source File: https://www.myasnb.com.my/assets/index-C6PkFFoa.css
Line: 1, Column: 94538
Source Code:
@font-face { font-family: "Montserrat"; font-style: normal; src: url("https://fonts.gstatic.com/s/montserrat/v29/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2") format("woff2"); unicode-range: U+0-FF, U+131, U+152-153, U+2BB-2BC, U+2C6, U+2DA, U+2DC, U+304, U+308, U+329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }
Timestamp: 6/22/2025 9:15:09 PM
Error: TypeError: error loading dynamically imported module
Timestamp: 6/22/2025 9:15:33 PM
Error: TypeError: cellDom is null
Source File: https://studio.asnb.com.my/WebWidget/js/client.js
Line: 2401
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Gemmaugr
- Fanatic

- Posts: 147
- Joined: 2025-02-03, 07:55
Unread post
by Gemmaugr » 2025-06-22, 14:54
I removed it with
https://github.com/JustOff/dismiss-the-overlay but the site seems very badly done. Clicking on Products or Services always forces open a new window, but clicking on the MyASN logo doesn't. Plenty of DomCell errors and Failed to load Dynamic Module errors. It states something about Apollo Dev Tools. It also always switches back to BM instead of my chosen EN language. This probably needs some expert eyes to figure out.
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adoxa
- Lunatic

- Posts: 437
- Joined: 2019-03-16, 13:26
- Location: Qld, Aus.
Unread post
by adoxa » 2025-06-23, 01:53
It won't close because apparently svg elements don't apply style (cursor should change to pointer) or events (wrapping it in a div worked); it's supposed to open in a new tab (target="_blank"), but idk why it's opening in a new window (probably because it also has "noopener,noreferrer", but I didn't test removing those; Firefox does open in a new tab); colors are wrong because it's using oklch; I didn't experience the module or domCell errors in Basilisk (but did in Firefox, didn't look). I won't post the close workaround, as you're probably better off using another browser.
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hujan86
- Fanatic

- Posts: 205
- Joined: 2017-09-27, 06:50
Unread post
by hujan86 » 2025-06-23, 13:55
Yup, they messed up so bad, both with the app and the website. Even with pop-up removed, I still couldn't log in anyway because the buttons do not work. After entering my username, I managed to proceed by pressing "Enter" key but got stuck at the "Security Image and Secure Phrase" page.
adoxa wrote: ↑2025-06-23, 01:53
you're probably better off using another browser.
You're right. The website is hopeless on Pale Moon. One problem fixed (after a missing feature was implemented on Pale Moon), then came another sooner or later.
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Moonchild
- Pale Moon guru

- Posts: 37764
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Unread post
by Moonchild » 2025-06-23, 14:18
Unfortunately this kind of thing very much suffers from vendor lock-in. Their website handling is likely outsourced, and implemented by a front-end dev who would just use various tools without understanding the underlying compatibility issues. Once it's set up, it becomes a sunk cost fallacy problem when there are compatibility issues and the client doesn't want to reinvest in something proper as long as 95% of visitors can use it and the other 5% can be told "try a different browser"
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