Problems with banking websites

For support with specific websites

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sixwam
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Problems with banking websites

Unread post by sixwam » 2021-09-13, 14:44

Hello everyone.
I don't know if this is the place to put this problem.
When I enter a bank's web page and I want to see an attached document related to some operation, the document is not shown in the browser or in the default program, and I can't download it either.
Does this happen to anyone else or is it just me?
Thank you

josephd
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Re: Problems with banking websites

Unread post by josephd » 2021-09-13, 15:38

Link to the bank in question would help. Or do we just have to be mind readers?

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sixwam
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Re: Problems with banking websites

Unread post by sixwam » 2021-09-13, 16:07

Sorry. I am not a computer expert and I don't know how the web works.
It is a Spanish bank, I am Spanish.
https://www1.ibercajadirecto.com/ibercaja/asp/Login.asp

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New Tobin Paradigm
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Re: Problems with banking websites

Unread post by New Tobin Paradigm » 2021-09-13, 17:44

You will have to contact the bank.

Moderator: Please move this to web compat.
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sixwam
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Re: Problems with banking websites

Unread post by sixwam » 2021-09-13, 18:03

Thank you. With Firefox I can see all the documents and download them.

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New Tobin Paradigm
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Re: Problems with banking websites

Unread post by New Tobin Paradigm » 2021-09-13, 18:58

...
Better that a 100 probably guilty people die then one of them get a clean shot on me.
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Tony0945
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Re: Problems with banking websites

Unread post by Tony0945 » 2021-10-08, 01:04

Perhaps they are pdf's. Firefox handles pdf's internally. With Pale Moon you have to download the pdf and open it with evince or similar program.
Chase has pdf's everywhere. Don't know about your Spanish bank.

I find banks notorious for only supporting microsoft, google and mozilla, Sometimes not Mozilla. Shopping sites are much more universal. I guess they don't want to lose customers. Banks could give a big rat's patoot about their customers. Like the old Lily Tomlin AT&T routine.

Just logged on to Citibank faking the useragent to Firefox 87.0 Try it. Or eve higher.

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Re: Problems with banking websites

Unread post by JoeyG » 2021-10-25, 22:26

Before I start, I'd like to say that I've tried this on the latest version of Pale Moon on both Win 7x64 SP1 (fully updated to Oct 2021) and Win 10 v. 21H1.

My posting is in relation to the fidelity.com site. I've searched the forum, and as far as I was able to see, all of the previous postings about the brokerage company's site have been locked.

This posting is an update to what has been written about the fidelity.com site so far based upon my experience from a phone call to them this evening (details below).

In my recent experience (3-4 months), the fidelity.com website itself works ok with Pale Moon, and there's no problem logging in or using most of the site's functions.

The specific problem I've had relates to the site's "Positions" page, which shows all of the user's holdings and permits you to click to get various types of information about each of them. The current iteration of the page works ok on Pale Moon, but Fidelity says
Image

Users are currently offered the opportunity to try the new version (beta), and - as others have reported to the Forum - this is where the problem starts.

Specifically, Pale Moon reports that a script on the beta "new version" has stopped working. Users are offered the choice to continue, debug the script, or stop the script. In my experience, none of the choices helps me as hoped for: clicking "continue" doesn't appear to do anything; "debug" is beyond my technical ability; and "stop script" allows me to view the holdings, but that's it - clicking anything else on the page doesn't work.

Moonchild has made it clear that Pale Moon won't be able to fix the issue, and New Tobin Paradigm has recommended contacting the bank.

My specific purpose in replying to this thread is to say that I spent about an hour this evening on the phone with Fidelity at various levels of their technical support. It's clear that they're aware of the Pale Moon issue and informed me that people using the DuckDuckGo Privacy Browser app for Android have reported a similar problem. Other users of other browsers have also reported a variety of other issues. Unfortunately, the people I spoke with, though polite, were not able to offer any reassurance that all the problems with all the various browsers would be solved when the new version goes live.

My suggestion was that the current version be kept live and that users be given a choice of which one they use. One of the people said that since the new page "only" offered new functions and was not related to security, this might be an option that would be looked into.

End of story. I hope fidelity.com users will find it useful.
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Re: Problems with banking websites

Unread post by Moonchild » 2021-10-26, 07:34

Contact the bank!

The whole point of a "beta" phase is to get feedback from users of the beta, right? well this is valuable feedback. Their beta causes denial of service on some browsers and this is the right time to let them know so they can fix it before it becomes the main (or only) interface they offer.
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JoeyG
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Re: Problems with banking websites

Unread post by JoeyG » 2021-10-26, 07:51

Moonchild wrote:
2021-10-26, 07:34
Contact the bank!
Ummmm my entire posting was based upon my phone call with them yesterday. I thought l had made that pretty clear.

I wrote, '... This posting is an update to what has been written about the fidelity.com site so far based upon my experience from a phone call to them this evening (details below)...'

l'm sorry, but l don't understand your reply.
Pale Moon x64 29.4.2.1 (zip) and Basilisk x64 2021.11.14; Win7 SP1 (Lenovo S20, Xeon X5670, 12gb RAM, NEC PA272W on Matrox C420 (4gb) + NEC SpectraView 241 and PA241W on Matrox C420 (2gb). Also, Win 10 Pro 21H2 (Intel NUC 8i3BEH, 16gb RAM, Samsung U32R590, Intel Iris Plus 655) - thanks to the devs.

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Re: Problems with banking websites

Unread post by Robin_WH » 2021-10-28, 11:27

So far my bank only warns me, that I have outdated browser. Will I have in time problems too? My bank is www.airbank.cz resp. ib.airbank.cz

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Re: Problems with banking websites

Unread post by Night Wing » 2021-10-28, 13:24

Robin_WH wrote:
2021-10-28, 11:27
So far my bank only warns me, that I have outdated browser.
Pale Moon is "not" an outdated browser. Pale Moon is up to date.

The problem is with your bank. The IT people there are....."LAZY". In other words, they only want their customers to use Chrome (and it's ilk), Firefox, Microsoft Edge and Safari browsers to keep their workload as light as possible for themselves.
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