Application crash probably by Windows\system32\KERNELBASE.dll

[Piotr Kostrzewski]

Hello,
For several days, an application I use has crashes when it calls Windows\system32\KERNELBASE.dll.
Should I download this file and paste it or reinstall the app?
Thank you very much for your time.
Have a nice day.
Piotr

[therube]

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an application I use

Name?

Should I download this file

As in, KERNELBASE.dll?
No!

You might check Event Viewer & see if that provides any more details as to the cause of the crash.

[Piotr Kostrzewski]

ETS 2 Map Editor.
I'll check in the meantime, thanks.
The error occurs on one specific action.

[Moonchild]

Never download and drop in windows system dlls from online sources. Ever. It's how a good number of systems get infected with malware.

Instead, check your windows system files for invalid or corrupt versions.

Try (as administrator):

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sfc /scannow

If that find errors but was unable to fix them (and it tells you to check the logs) then you should check and repair/update the system file cache as well with dism:

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dism /online /cleanup-image /restorehealth

if it can't restore the cache then you need to point it to a location containing the Windows installation files (specifically install.wim or install.esd)

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dism /online /cleanup-image /restorehealth /source:{path to install.esd/wim}

[Piotr Kostrzewski]

Never download and drop in windows system dlls from online sources. Ever. It's how a good number of systems get infected with malware.

Instead, check your windows system files for invalid or corrupt versions.

Try (as administrator):

Code: Select all

sfc /scannow

If that find errors but was unable to fix them (and it tells you to check the logs) then you should check and repair/update the system file cache as well with dism:

Code: Select all

dism /online /cleanup-image /restorehealth

if it can't restore the cache then you need to point it to a location containing the Windows installation files (specifically install.wim or install.esd)

Code: Select all

dism /online /cleanup-image /restorehealth /source:{path to install.esd/wim}

Thank you very much.
And do you know what could be the reasons why it causes other apps to crash?

[RealityRipple]

Because those applications use one of any of these API functions. The thing is, "kernelbase" is so core to the functionality of your computer, I doubt it's actually the file that's corrupt. It seems much more likely that either you have a hardware issue (likely RAM or Motherboard) or that the developer of an application you're using wrote something wrong and it's calling an API very very wrongly.

[Piotr Kostrzewski]

Because those applications use one of any of these API functions. The thing is, "kernelbase" is so core to the functionality of your computer, I doubt it's actually the file that's corrupt. It seems much more likely that either you have a hardware issue (likely RAM or Motherboard) or that the developer of an application you're using wrote something wrong and it's calling an API very very wrongly.

Thank you very much.
Is there any way to check if the problem is with the motherboard or RAM?
It started a few days ago, the update was three weeks ago.
So it's possible it's hardware.

I have a snippet of error code from an application:
Exception code: C0000025 NONCONTINUABLE_EXCEPTION
EXE Base address: 000000013F9A0000
Fault address: 000007FEFC94B87D 0001:0000A87D C:\Windows\system32\KERNELBASE.dll

[RealityRipple]

Because those applications use one of any of these API functions. The thing is, "kernelbase" is so core to the functionality of your computer, I doubt it's actually the file that's corrupt. It seems much more likely that either you have a hardware issue (likely RAM or Motherboard) or that the developer of an application you're using wrote something wrong and it's calling an API very very wrongly.

Thank you very much.
Is there any way to check if the problem is with the motherboard or RAM?
It started a few days ago, the update was three weeks ago.
So it's possible it's hardware.

I have a snippet of error code from an application:
Exception code: C0000025 NONCONTINUABLE_EXCEPTION
EXE Base address: 000000013F9A0000
Fault address: 000007FEFC94B87D 0001:0000A87D C:\Windows\system32\KERNELBASE.dll

Yeah, that sounds like a corrupted memory stack problem, which is probably not motherboard-related. Does your computer have multiple sticks of RAM? If you know how to safely install and remove sticks, I suggest attempting to use only one stick at a time - if the crash only occurs with one specific stick, you've narrowed down the problem. If it crashes regardless, it's more likely to be software level.

[Piotr Kostrzewski]

Yeah, that sounds like a corrupted memory stack problem, which is probably not motherboard-related. Does your computer have multiple sticks of RAM? If you know how to safely install and remove sticks, I suggest attempting to use only one stick at a time - if the crash only occurs with one specific stick, you've narrowed down the problem. If it crashes regardless, it's more likely to be software level.

Thank you very much.
I'll check tomorrow because it's a laptop and so far I haven't checked how many Ram slots it has.
I can do it.
The only thing I'm afraid of is whether it will start at all. I replaced the battery in it and after some time the KBC system failed.
It's getting old, but I'd like to use it at least until January.
Thank you very much.

[RealityRipple]

If you have a spare laptop-sized hard drive, you can also swap drives and do a fresh OS install on the spare and test the applications on a clean system; swapping hard drives tends to be much easier for regular users than RAM. This will tell you if it's a hardware or software problem - if it still crashes, it's hardware level... or one of those applications is faulty and has a bug the programmer will need to fix.

[Piotr Kostrzewski]

If you have a spare laptop-sized hard drive, you can also swap drives and do a fresh OS install on the spare and test the applications on a clean system; swapping hard drives tends to be much easier for regular users than RAM. This will tell you if it's a hardware or software problem - if it still crashes, it's hardware level... or one of those applications is faulty and has a bug the programmer will need to fix.

Maybe I'll try, thanks.
I'd rather it be a hardware problem.
I will replace the hardware and problem solved.
The editor of this game has this problem and the game itself works without this problem even though it theoretically loads more data.
So far, they don't consider it a bug in the code.

[RealityRipple]

Do you mean a map editor, or a memory editor?

[Piotr Kostrzewski]

Do you mean a map editor, or a memory editor?

Map Editor in ETS 2 (you may have heard of him)

[RealityRipple]

Alright, long as it's not a memory editor.

Map editors often do seem to be "second class products" from game developers, which is a shame. It could very well be that they wrote something wrong. However, please do try the System File Check (sfc) and one or both hardware swap tests, just in case.

[Piotr Kostrzewski]

Alright, long as it's not a memory editor.

Map editors often do seem to be "second class products" from game developers, which is a shame. It could very well be that they wrote something wrong. However, please do try the System File Check (sfc) and one or both hardware swap tests, just in case.

I also think that at least this one they neglect because it gets worse from update to update (in my opinion).

I'll try, thanks for your time.

[Piotr Kostrzewski]

I checked the RAM sticks and there is no problem with them.