Truist Bank Problem
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Please stick to the relevance of this forum here, which focuses on everything around the Pale Moon project and its user community. "Random" subjects don't belong here, and should be posted in the Off-Topic board.
This General Discussion board is meant for topics that are still relevant to Pale Moon, web browsers, browser tech, UXP applications, and related, but don't have a more fitting board available.
Please stick to the relevance of this forum here, which focuses on everything around the Pale Moon project and its user community. "Random" subjects don't belong here, and should be posted in the Off-Topic board.
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Truist Bank Problem
I am dual booting W11 and Ubuntu 22.04 64 bit. Both are kept updated. Problem started several weeks ago but because of health problems am just now able to try and correct problem.
In Pale Moon, in Ubuntu, when I click on my Truist Bank account it gives me options of checking or credit card account. When I click one of them it goes to that account but does not open where I can scroll entries. It hangs and I have to shut down to open back up. PM in W11 does the same thing. Firefox opens everything immediately.
I have tried safe mode and a new profile in Ubuntu but get same results. I rarely use w11. It is just a backup.
Any advice on how to correct this problem will be appreciated.
In Pale Moon, in Ubuntu, when I click on my Truist Bank account it gives me options of checking or credit card account. When I click one of them it goes to that account but does not open where I can scroll entries. It hangs and I have to shut down to open back up. PM in W11 does the same thing. Firefox opens everything immediately.
I have tried safe mode and a new profile in Ubuntu but get same results. I rarely use w11. It is just a backup.
Any advice on how to correct this problem will be appreciated.
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Re: Truist Bank Problem
It could either be a script getting stuck, or a CSS problem (it doesn't happen in any pages I tested, so can't be sure). You can test the former by going to about:config and enabling dom.always_stop_slow_scripts (you may need to create it: right-click, New, Boolean). The latter can be tested with this Modify HTTP Response filter:
which may break the layout, but not the browser.
Code: Select all
[["/truist\\.com/",["/\\.css/",["/([^(]display: ?)grid/g","$1block"]]]]
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Re: Truist Bank Problem
Thanks for replying adoxa . I reset the "dom.always_stop_slow_scripts" from true to false but it made no difference.
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Re: Truist Bank Problem
You'd want it to be true, but since that's what it already was, I guess it's the CSS, then. There have been multiple reports where display:grid causes a freeze, so this would seem to be another one. Install Modify HTTP Response, paste the filter above into its Filters field, check Enable, load/refresh Truist, hopefully it now works.
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Re: Truist Bank Problem
I downloaded the xpi to desktop and moved it to PM. It showed up as add-on. I rebooted and opened bank account. Clicked on checking and got same results as before--nothing. Waited 1 to 2 minutes and it started jumping back and forth. Had to force quit to stop. Did I do something wrong?
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Re: Truist Bank Problem
Not really sure. What does "jumping back and forth" mean? Without something to actually test I'm only guessing it's display:grid, but that's currently the only cause of freezes that I know of. If MHR is setup right it should look something like the attachment.
You do not have the required permissions to view the files attached to this post.
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Re: Truist Bank Problem
If this css I am not familiar with how to use it. Can you give me step by step how to find the attachment you show to see if mine is the same? Thanks.
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Re: Truist Bank Problem
Tools -> Add-ons -> Modify HTTP Response -> Options, or Ctrl+click the scissors icon.
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Re: Truist Bank Problem
In enable filters there is nothing there. Can you give the filter code to install?
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Re: Truist Bank Problem
Go back a few messages.
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Re: Truist Bank Problem
Thanks adoxa.
I had forgot about that filter.
I put it in and enabled it but I still get the same delay when I try to open account.
I had forgot about that filter.
I put it in and enabled it but I still get the same delay when I try to open account.
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Re: Truist Bank Problem
I'm afraid you might be out of luck, then, if we need to login to be able to test it. I guess you could try disabling Javascript, see if that makes a difference (well, it will, but whether it will be positive...). Hm, if it does work eventually, perhaps you could try saving the complete page and see if it happens locally? If it does then you could zip that up and send it (not sure how much PII would be included, though).
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Re: Truist Bank Problem
I have come to the conclusion that the bank is playing games. They did this when they bought out BB&T. I guess they only want you to use their version of approved browsers.
Thanks for your help.
Thanks for your help.
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Re: Truist Bank Problem
It's often misguided "security" policies.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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Re: Truist Bank Problem
I finally got off the phone with Truist Bank and apparently I am not knowledgeable enough to clear my cach or history(DUH). I was told if other browsers worked and that one didn't then the browser was at fault, not them.
Well Moonchild the experts have spoken. I was going to call tech support but I would probably be told the same thing.
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Re: Truist Bank Problem
Yep, if they don't want to listen then there's nothing to be done.
"Can't break iron with your bare hands"
Just use a different browser for them, e.g. Edge
"Can't break iron with your bare hands"
Just use a different browser for them, e.g. Edge
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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Re: Truist Bank Problem
Why waste your time when the site is determined to work only on Edge? Even if there was a tweak it would eventually break again, and the website owners will just tell you to use Edge. Not the first time this has happened, back in the day tons of sites were designed for IE only. It's not a huge deal having to have more than one browser installed.
"One hosts to look them up, one DNS to find them and in the darkness BIND them."
Linux Mint 21 Xfce x64 on HP i5-5200 laptop, 12 GB RAM.
AutoPageColor|PermissionsPlus|PMPlayer|Pure URL|RecordRewind|TextFX
Linux Mint 21 Xfce x64 on HP i5-5200 laptop, 12 GB RAM.
AutoPageColor|PermissionsPlus|PMPlayer|Pure URL|RecordRewind|TextFX
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Re: Truist Bank Problem
Right now Firefox works fine on Truist Bank. I'm used to using a different browser for certain web sites. I just prefer Pale Moon as my main browser when possible.moonbat wrote: ↑2024-03-02, 00:22Why waste your time when the site is determined to work only on Edge? Even if there was a tweak it would eventually break again, and the website owners will just tell you to use Edge. Not the first time this has happened, back in the day tons of sites were designed for IE only. It's not a huge deal having to have more than one browser installed.
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Re: Truist Bank Problem
I feel the same, and the nature of Pale Moon means I have unequaled confidence with it when on banking or financial sites. Sure, many other browsers are more than adequate for the important stuff, but I am pleased that my banking sites all allow me to use Pale Moon without any problems.
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Laptop 2: Windows 10 32-bit, Atom Z3735F @ 1.33GHz, 2GB, Intel HD Graphics.