Pale Moon forum

BB&T Bank has just merged with Truist Bank and I could not logon using PaleMoon. After spending 30 minutes on phone to be able to talk to a very helpful live person, I found out Truist does not recognize Pale Moon Browser. They do use the other browsers , Chrome, MS Edge, Firefox, etc. I had to use Firefox to open my account which I don't like. I filed a complaint about not being able to use Pale Moon for what good it will do. Is there a work around or does Moonchild need to contact them?

I'm a browser dev, not a customer. me contacting them will be of little use unless they need a specific technical breakdown of what needs to be fixed from me.

Thanks Moonchild.
That is what I thought. But it didn't hurt to ask. I am in a small town and it is the closest Bank without driving 15 or 30 miles one way. I will have to use Firefox for now. Maybe they will change if enough people complain.

Update!!!
Just tried all three of my computers using Pale Moon and all signed me into my account. Maybe my complaint worked or I had to sign in with another browser first. Either way as long as it is working on Pale Moon I won't have to use Firefox.

I had a similar problem with my credit union a few years back (West coast of US).
Not too long after complaining to them, PM began working as expected.
Since it is a somewhat less known browser, we advocates have to keep poking where needed.

I log into BB&T (and now Truist) every month using Pale Moon.
Maybe they had a small window of incompatibility there, but all was working for me today and I never experienced an interruption.
Just posting to pass confirmation along.