Cannot Login to Bank with PM
Forum rules
This General Discussion board is meant for topics that are still relevant to Pale Moon, web browsers, browser tech, UXP applications, and related, but don't have a more fitting board available.
Please stick to the relevance of this forum here, which focuses on everything around the Pale Moon project and its user community. "Random" subjects don't belong here, and should be posted in the Off-Topic board.
This General Discussion board is meant for topics that are still relevant to Pale Moon, web browsers, browser tech, UXP applications, and related, but don't have a more fitting board available.
Please stick to the relevance of this forum here, which focuses on everything around the Pale Moon project and its user community. "Random" subjects don't belong here, and should be posted in the Off-Topic board.
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- Hobby Astronomer
- Posts: 17
- Joined: 2016-02-04, 20:06
Cannot Login to Bank with PM
After recent upgrade to 29.2.1 - 64 bit, I can no longer login to my Bank - which always worked before. The bank site generated an error:
Oops, something went wrong. If you don't think you should have received this message, you can go back and try again, or you may contact Customer Service at ....
So I tried Microsoft Edge, which worked fine. Tried the Brave browser, and it logged in also without any problem
I'm a long-term PM user, and love it, but if too many sites stop working I'm going to have to either revert to an old build - or look to another browser, sorry to say ....
Oops, something went wrong. If you don't think you should have received this message, you can go back and try again, or you may contact Customer Service at ....
So I tried Microsoft Edge, which worked fine. Tried the Brave browser, and it logged in also without any problem
I'm a long-term PM user, and love it, but if too many sites stop working I'm going to have to either revert to an old build - or look to another browser, sorry to say ....
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- Board Warrior
- Posts: 1651
- Joined: 2018-06-08, 17:02
Re: Cannot Login to Bank with PM
Care to mention what bank (& the URL to its login page)?
Have you tried earlier PM?
(It could have been changes the bank made on their end that coincided with 29.2.1.)
Have you tested in a new, clean Profile?
Create the Profile, load your banks page & see if you can log in successfully?
(It could be something as simple as a stale cookie in your existing Profile.
[I happen to like stale cookies, but your bank may not.])
Have you tried earlier PM?
(It could have been changes the bank made on their end that coincided with 29.2.1.)
Have you tested in a new, clean Profile?
Create the Profile, load your banks page & see if you can log in successfully?
(It could be something as simple as a stale cookie in your existing Profile.
[I happen to like stale cookies, but your bank may not.])
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- Hobby Astronomer
- Posts: 17
- Joined: 2016-02-04, 20:06
Re: Cannot Login to Bank with PM
Well, apparently it was stale cookies ....
I did a "Clear Cache" and now I can log into the bank again.
Thanks to @therube for kicking me where it was needed, and sorry for raising a fuss over something I probably could have figured out myself - eventually....
I did a "Clear Cache" and now I can log into the bank again.
Thanks to @therube for kicking me where it was needed, and sorry for raising a fuss over something I probably could have figured out myself - eventually....
Re: Cannot Login to Bank with PM
An earlier version makes NO sense here therube.
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- Lunatic
- Posts: 395
- Joined: 2015-05-08, 14:30
- Location: Wichita, KS
Re: Cannot Login to Bank with PM
He clearly understands that. He explicitly stated that it could have been a change the bank made coincidental to the Pale Moon release. The OP was blaming an update to Pale Moon and an easy way to test that is try an earlier version.
Re: Cannot Login to Bank with PM
But since it makes no sense why even suggest it. Besides, profiles are NOT BACKWARDS COMPATIBLE. So all he is doing is asking a potentially uninformed or inexperienced user to corrupt their profile.
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- Pale Moon guru
- Posts: 35650
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Re: Cannot Login to Bank with PM
Off-topic:
Unnecessary hostiility and equally unnecessary public response (instead of using the "report" function!) removed.
Behave, people.
Unnecessary hostiility and equally unnecessary public response (instead of using the "report" function!) removed.
Behave, people.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
Re: Cannot Login to Bank with PM
Especially because the useragent would be even older, thus meaningless...
Unless the user agent isn't the issue.
Either way though, security would be outdated and thus not usable.
So yeah, what you say makes more sense than what therube said.
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- Lunatic
- Posts: 395
- Joined: 2015-05-08, 14:30
- Location: Wichita, KS
Re: Cannot Login to Bank with PM
So the fact that therube's advice directly lead to the solution means nothing? If the problem were actually caused by a change in Pale Moon which does happen from time to time, testing a previous version is quite useful to confirm that. That isn't saying, "use the old version into perpetuity". It's merely diagnostic.
Re: Cannot Login to Bank with PM
What change in Pale Moon.. He cleared cookies/cache.. That has nothing to do with any changes made since UXP happened cause we haven't touched it in quite some time.
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- Hobby Astronomer
- Posts: 18
- Joined: 2021-09-05, 16:42
Re: Cannot Login to Bank with PM
I'm new to paleMoon29.4.1 for just few weeks but I never was able to login to my bank.
I always login via private window (FF,opera or chrome).
In PM one bank let me "login" but then display empty page
The other bank doesn't even show the login page.
... unless I wait ....wait.... and wait longer and just extra wait...
It can take more that a minute.
Of course it's totally useless to work that way.
Any thoughts?
thank you.
I always login via private window (FF,opera or chrome).
In PM one bank let me "login" but then display empty page
The other bank doesn't even show the login page.
... unless I wait ....wait.... and wait longer and just extra wait...
It can take more that a minute.
Of course it's totally useless to work that way.
Any thoughts?
thank you.
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- Moon Magic practitioner
- Posts: 2986
- Joined: 2015-09-26, 04:51
- Location: U.S.
Re: Cannot Login to Bank with PM
@asik12,
Support requests don't belong in this General Discussion board, and further shouldn't be tacked onto other support requests, let alone old ones.
Please first search on the names of your banks for recent existing threads, to see if your problem was already addressed for either bank.
If it wasn't, make two new threads in the Web Compatibility Support board, one for each website. Treat each bank as a separate issue.
Make sure to mention the name of each website in the thread title, and optimally also provide a link to the problem page.
Please carefully read and follow the instructions written in a light red box at the tops of pages in that board about providing console output, to facilitate people's ability to help with the problem.