Truist Bank Problem

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tman801
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Truist Bank Problem

Unread post by tman801 » 2024-02-27, 19:48

I am dual booting W11 and Ubuntu 22.04 64 bit. Both are kept updated. Problem started several weeks ago but because of health problems am just now able to try and correct problem.
In Pale Moon, in Ubuntu, when I click on my Truist Bank account it gives me options of checking or credit card account. When I click one of them it goes to that account but does not open where I can scroll entries. It hangs and I have to shut down to open back up. PM in W11 does the same thing. Firefox opens everything immediately.
I have tried safe mode and a new profile in Ubuntu but get same results. I rarely use w11. It is just a backup.
Any advice on how to correct this problem will be appreciated.

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Re: Truist Bank Problem

Unread post by adoxa » 2024-02-28, 02:52

It could either be a script getting stuck, or a CSS problem (it doesn't happen in any pages I tested, so can't be sure). You can test the former by going to about:config and enabling dom.always_stop_slow_scripts (you may need to create it: right-click, New, Boolean). The latter can be tested with this Modify HTTP Response filter:

Code: Select all

[["/truist\\.com/",["/\\.css/",["/([^(]display: ?)grid/g","$1block"]]]]
which may break the layout, but not the browser.

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Re: Truist Bank Problem

Unread post by tman801 » 2024-02-28, 03:36

Thanks for replying adoxa . I reset the "dom.always_stop_slow_scripts" from true to false but it made no difference.

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Re: Truist Bank Problem

Unread post by adoxa » 2024-02-28, 05:22

You'd want it to be true, but since that's what it already was, I guess it's the CSS, then. There have been multiple reports where display:grid causes a freeze, so this would seem to be another one. Install Modify HTTP Response, paste the filter above into its Filters field, check Enable, load/refresh Truist, hopefully it now works.

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Re: Truist Bank Problem

Unread post by tman801 » 2024-02-28, 13:54

I downloaded the xpi to desktop and moved it to PM. It showed up as add-on. I rebooted and opened bank account. Clicked on checking and got same results as before--nothing. Waited 1 to 2 minutes and it started jumping back and forth. Had to force quit to stop. Did I do something wrong?

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Re: Truist Bank Problem

Unread post by adoxa » 2024-02-28, 14:11

Not really sure. What does "jumping back and forth" mean? Without something to actually test I'm only guessing it's display:grid, but that's currently the only cause of freezes that I know of. If MHR is setup right it should look something like the attachment.
Attachments
mhr.png

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Re: Truist Bank Problem

Unread post by tman801 » 2024-02-28, 14:35

If this css I am not familiar with how to use it. Can you give me step by step how to find the attachment you show to see if mine is the same? Thanks.

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Re: Truist Bank Problem

Unread post by adoxa » 2024-02-28, 23:23

Tools -> Add-ons -> Modify HTTP Response -> Options, or Ctrl+click the scissors icon.

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Re: Truist Bank Problem

Unread post by tman801 » 2024-02-29, 01:08

In enable filters there is nothing there. Can you give the filter code to install?

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Re: Truist Bank Problem

Unread post by adoxa » 2024-02-29, 05:21

Go back a few messages.

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Re: Truist Bank Problem

Unread post by tman801 » 2024-02-29, 17:07

Thanks adoxa.
I had forgot about that filter.
I put it in and enabled it but I still get the same delay when I try to open account.

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Re: Truist Bank Problem

Unread post by adoxa » 2024-03-01, 02:12

I'm afraid you might be out of luck, then, if we need to login to be able to test it. I guess you could try disabling Javascript, see if that makes a difference (well, it will, but whether it will be positive...). Hm, if it does work eventually, perhaps you could try saving the complete page and see if it happens locally? If it does then you could zip that up and send it (not sure how much PII would be included, though).

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Re: Truist Bank Problem

Unread post by tman801 » 2024-03-01, 14:37

I have come to the conclusion that the bank is playing games. They did this when they bought out BB&T. I guess they only want you to use their version of approved browsers.

Thanks for your help.

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Re: Truist Bank Problem

Unread post by Moonchild » 2024-03-01, 17:56

It's often misguided "security" policies.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
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Re: Truist Bank Problem

Unread post by tman801 » 2024-03-01, 23:14

Moonchild wrote:
2024-03-01, 17:56
It's often misguided "security" policies.
I finally got off the phone with Truist Bank and apparently I am not knowledgeable enough to clear my cach or history(DUH). I was told if other browsers worked and that one didn't then the browser was at fault, not them.
Well Moonchild the experts have spoken. I was going to call tech support but I would probably be told the same thing.

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Re: Truist Bank Problem

Unread post by Moonchild » 2024-03-01, 23:27

Yep, if they don't want to listen then there's nothing to be done.
"Can't break iron with your bare hands"
Just use a different browser for them, e.g. Edge
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Re: Truist Bank Problem

Unread post by tman801 » 2024-03-01, 23:57

Moonchild wrote:
2024-03-01, 23:27
Yep, if they don't want to listen then there's nothing to be done.
"Can't break iron with your bare hands"
Just use a different browser for them, e.g. Edge
I'll use ff for now. I hesitate to ask but are there any other settings in about:config I could maybe try?

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Re: Truist Bank Problem

Unread post by moonbat » 2024-03-02, 00:22

tman801 wrote:
2024-03-01, 23:57
are there any other settings in about:config I could maybe try?
Why waste your time when the site is determined to work only on Edge? Even if there was a tweak it would eventually break again, and the website owners will just tell you to use Edge. Not the first time this has happened, back in the day tons of sites were designed for IE only. It's not a huge deal having to have more than one browser installed.
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Re: Truist Bank Problem

Unread post by tman801 » 2024-03-02, 03:24

moonbat wrote:
2024-03-02, 00:22
tman801 wrote:
2024-03-01, 23:57
are there any other settings in about:config I could maybe try?
Why waste your time when the site is determined to work only on Edge? Even if there was a tweak it would eventually break again, and the website owners will just tell you to use Edge. Not the first time this has happened, back in the day tons of sites were designed for IE only. It's not a huge deal having to have more than one browser installed.
Right now Firefox works fine on Truist Bank. I'm used to using a different browser for certain web sites. I just prefer Pale Moon as my main browser when possible.

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Re: Truist Bank Problem

Unread post by suzyne » 2024-03-02, 03:55

tman801 wrote:
2024-03-02, 03:24
I just prefer Pale Moon as my main browser when possible.
I feel the same, and the nature of Pale Moon means I have unequaled confidence with it when on banking or financial sites. Sure, many other browsers are more than adequate for the important stuff, but I am pleased that my banking sites all allow me to use Pale Moon without any problems.
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