Fidelity.com cannot reset password - '30 min inactivity' after 30 seconds

Talk about code development, features, specific bugs, enhancements, patches, and similar things.
Forum rules
Please keep everything here strictly on-topic.
This board is meant for Pale Moon source code development related subjects only like code snippets, patches, specific bugs, git, the repositories, etc.

This is not for tech support! Please do not post tech support questions in the "Development" board!
Please make sure not to use this board for support questions. Please post issues with specific websites, extensions, etc. in the relevant boards for those topics.

Please keep things on-topic as this forum will be used for reference for Pale Moon development. Expect topics that aren't relevant as such to be moved or deleted.
sindi
Fanatic
Fanatic
Posts: 110
Joined: 2016-12-21, 02:23
Contact:

Fidelity.com cannot reset password - '30 min inactivity' after 30 seconds

Unread post by sindi » 2017-08-30, 17:03

https://fidelity.com Trying to reset my password both via the link at the site (to 'incorrect username or password') or via a link emailed me by the company. After I fill in my name, birthdate and last 4 digits of SSN, it tells me I have timed out after 30 minutes of inactivity. It has been no more than one minute.

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 35480
Joined: 2011-08-28, 17:27
Location: Motala, SE
Contact:

Re: Fidelity.com cannot reset password - '30 min inactivity' after 30 seconds

Unread post by Moonchild » 2017-08-30, 20:48

You may want to contact the site owners and ask what might cause this.
(if your cookie settings are too restrictive, that would be an obvious one, though)
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

sindi
Fanatic
Fanatic
Posts: 110
Joined: 2016-12-21, 02:23
Contact:

Re: Fidelity.com cannot reset password - '30 min inactivity' after 30 seconds

Unread post by sindi » 2017-08-31, 15:38

Accepting cookes from fidelity.com fixed my problem. I asked Fidelity to change their error message from "30 min inactivity timeout" to "change cookie settings". Problem solved.
They fixed another problem - could not send security code to our VOIP wired home phone (with ATA) - by adding a cell phone number for texting.
THANKS.

Locked