When I go to foxnews.com with Pale Moon 27.0.0b3, and scroll down the screen looking at the titles of the articles, Pale Moon eventually consumes the CPU - and ends up in a "Not Responding" condition.
I am running on a fresh install of Windows-7 Professional 32-Bit, with Pale Moon 27.0.0b3 installed with no addons or other modifications. I'm using a HD-3450 graphic card.
While I was testing, I had a thought it might need Adobe Flash Player, and I installed that - but it did not make any difference. I did notice that on the download page for Adobe Flash Player it did not identify Pale Moon as a "Firefox" type download (as opposed to IE or Chrome). But, that is a separate issue...
Foxnews.com does work properly on Pale Moon 26.5.0.
27.0.0b3 works okay with the other websites I've tried...
Pale Moon 27.0.0b3 loops with foxnews.com
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RedRamGT
- Moon lover
- Posts: 87
- Joined: 2014-05-06, 02:43
- Location: Almont, Michigan, USA
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moonseeker
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I'm running 32bit Pale Moon 27.0.0b3 and 32bit Windows 10, I just went to foxnews.com and it comes up with no problems... I can scroll up and down, the page comes up very fast, no lockups or pausing. Under Options, Advanced, General, I have compatiblity user agent mode set to: Gecko Compatiblity (default).
Maybe check and see if that helps if it's not set to it?
Maybe check and see if that helps if it's not set to it?
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RedRamGT
- Moon lover
- Posts: 87
- Joined: 2014-05-06, 02:43
- Location: Almont, Michigan, USA
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I have tried the User Agent Mode with Gecko Compatibility, Firefox Compatibility and Native, that makes no difference.
It happens every time I go into foxnews.com. So far that is the only website I've found that does this...
I do have the Windows Task Manager running, and as I scroll down the screen the CPU usage goes up - even though I am still able to scroll up and down the screen. If I exit out of Pale Moon, the "palemoon.exe" task is still running, using up all the CPU resources it can get.
Moonseeker, thanks for trying it. I'm not sure what kind of a Task Manager or Resource Monitor exists on Windows-10, if there is one you might try it with that running - to see if your CPU use increases.
I'm not sure what else I can do to help debug this, if anyone has some suggestions let me know...
It happens every time I go into foxnews.com. So far that is the only website I've found that does this...
I do have the Windows Task Manager running, and as I scroll down the screen the CPU usage goes up - even though I am still able to scroll up and down the screen. If I exit out of Pale Moon, the "palemoon.exe" task is still running, using up all the CPU resources it can get.
Moonseeker, thanks for trying it. I'm not sure what kind of a Task Manager or Resource Monitor exists on Windows-10, if there is one you might try it with that running - to see if your CPU use increases.
I'm not sure what else I can do to help debug this, if anyone has some suggestions let me know...
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RedRamGT
- Moon lover
- Posts: 87
- Joined: 2014-05-06, 02:43
- Location: Almont, Michigan, USA
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Hmmm.... If I uncheck "Use hardware acceleration when available" the problem appears to go away...
I wonder if there is something with Pale Moon 27 that is more sensitive to the graphic card..
I wonder if there is something with Pale Moon 27 that is more sensitive to the graphic card..
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Moonchild
- Pale Moon guru
- Posts: 37352
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Please be so kind to go to help -> troubleshooting information, copy the info as text, and pasting it in a reply here.
"The world will not be destroyed by those who do evil, but by those who watch them without doing anything." - Albert Einstein
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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New Tobin Paradigm
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I am also getting an app hang but only after I close the fox news tab.. When I force quit the application.. PluginContainer (even though I don't have any plugins active reports a crash in mozalloc.. So there there is something fox news is doing that isn't sitting well with Tycho.
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moonseeker
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Ok..... when I go to foxnews.com with task manager up, the CPU usage goes up from 2% to 87%, then when I scroll up and down the CPU usage goes up and down from anywhere from 3% to 85% and occasionally hits 95% to 97% but then jumps back down 80% and lower, and scrolling up and down this behavior stays the same. If I stop scrolling and let it sit doing nothing, it stabilizes just jumping from 2% to 3% cpu usage.
I have "Use hardware acceleration when available" checked (On).
Strange.... it's not giving me any problems, maybe it's something with certain graphic cards?
Are you running the latest graphics driver for your HD-3450 graphic card? Wonder if that would help,
or the best recommended stable version?
Have you tried turning "Use hardware acceleration when available" on and off and see if it makes any
difference?
I just checked with a friend running 64bit Pale Moon 27.0.0b3 and 64bit Windows 10 to go to foxnews.com
and that system isn't having any problem either, the CPU usage goes up and down too but never locks or
hangs ..... so it might be system specific?
Hopefully someone will have a suggestion that you can try and change to solve the problem. I'll ask a
couple of other people I know running Pale Moon 27.0.0b3 to see how foxnews.com works for them and if they
have a problem like yours, and if so... I'll try different settings and see if I can figure out what the problem
is, if possible.
I have "Use hardware acceleration when available" checked (On).
Strange.... it's not giving me any problems, maybe it's something with certain graphic cards?
Are you running the latest graphics driver for your HD-3450 graphic card? Wonder if that would help,
or the best recommended stable version?
Have you tried turning "Use hardware acceleration when available" on and off and see if it makes any
difference?
I just checked with a friend running 64bit Pale Moon 27.0.0b3 and 64bit Windows 10 to go to foxnews.com
and that system isn't having any problem either, the CPU usage goes up and down too but never locks or
hangs ..... so it might be system specific?
Hopefully someone will have a suggestion that you can try and change to solve the problem. I'll ask a
couple of other people I know running Pale Moon 27.0.0b3 to see how foxnews.com works for them and if they
have a problem like yours, and if so... I'll try different settings and see if I can figure out what the problem
is, if possible.
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Cassette
- Lunatic
- Posts: 407
- Joined: 2015-05-08, 14:30
- Location: Wichita, KS
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I also get an app hang, but only after clicking a link on the Fox News main page. To get the hang I click a link on the main page, then click a link back to the main page, then another link on the main page, on so on until it hangs. I'm using Pale Moon portable x64 with a clean profile with default settings for testing, but it also does it on my test machine where it's installed.
I don't think it's related to HD Graphics because neither of my machines have that. They're both AMD.
I don't think it's related to HD Graphics because neither of my machines have that. They're both AMD.
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satrow
- Forum staff
- Posts: 1921
- Joined: 2011-09-08, 11:27
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I get ~10% kernel activity on that page, I think it's triggered when scrolling down to where it begins loading the 2nd set of links/articles. Hang details, in case they're useful:
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RedRamGT
- Moon lover
- Posts: 87
- Joined: 2014-05-06, 02:43
- Location: Almont, Michigan, USA
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Moonchild, here is the output from Help -> Troubleshooting Information. I did this as soon as Pale Moon started the heavy CPU use in foxnews.com, and before it eventually hung...
Application Basics
------------------
Name: Pale Moon
Version: 27.0.0b3
Build ID: 20161025145103
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:3.0) Gecko/20100101 Goanna/20161025 PaleMoon/27.0.0b3
Multiprocess Windows: 0/1 (default: false)
Extensions
----------
Graphics
--------
Adapter Description: ATI Radeon HD 3400 Series
Adapter Drivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Adapter RAM: 256
Device ID: 0x95c5
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.21976)
Driver Date: 4-29-2013
Driver Version: 8.970.100.1100
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 00000000
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 3400 Series Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 4
browser.startup.homepage_override.buildID: 20161025145103
browser.startup.homepage_override.mstone: 3.0.2
extensions.lastAppVersion: 27.0.0b3
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 93890
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 1
Library Versions
----------------
NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10
NSS
Expected minimum version: 3.19.4.2 Basic ECC
Version in use: 3.19.4.2 Basic ECC
NSSSMIME
Expected minimum version: 3.19.4.2 Basic ECC
Version in use: 3.19.4.2 Basic ECC
NSSSSL
Expected minimum version: 3.19.4.2 Basic ECC
Version in use: 3.19.4.2 Basic ECC
NSSUTIL
Expected minimum version: 3.19.4.2
Version in use: 3.19.4.2
Experimental Features
---------------------
Application Basics
------------------
Name: Pale Moon
Version: 27.0.0b3
Build ID: 20161025145103
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:3.0) Gecko/20100101 Goanna/20161025 PaleMoon/27.0.0b3
Multiprocess Windows: 0/1 (default: false)
Extensions
----------
Graphics
--------
Adapter Description: ATI Radeon HD 3400 Series
Adapter Drivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Adapter RAM: 256
Device ID: 0x95c5
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.21976)
Driver Date: 4-29-2013
Driver Version: 8.970.100.1100
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 00000000
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 3400 Series Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 4
browser.startup.homepage_override.buildID: 20161025145103
browser.startup.homepage_override.mstone: 3.0.2
extensions.lastAppVersion: 27.0.0b3
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 93890
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 1
Library Versions
----------------
NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10
NSS
Expected minimum version: 3.19.4.2 Basic ECC
Version in use: 3.19.4.2 Basic ECC
NSSSMIME
Expected minimum version: 3.19.4.2 Basic ECC
Version in use: 3.19.4.2 Basic ECC
NSSSSL
Expected minimum version: 3.19.4.2 Basic ECC
Version in use: 3.19.4.2 Basic ECC
NSSUTIL
Expected minimum version: 3.19.4.2
Version in use: 3.19.4.2
Experimental Features
---------------------
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Moonchild
- Pale Moon guru
- Posts: 37352
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I've checked the site and apart from loading content "on-demand" causing some additional CPU load when scrolling, there doesn't seem to be an issue in 27.0b3.
Your video driver is 3½ years old, and it may be an issue in the driver causing your problem. Pale Moon 27 uses DirectX 11 now (Pale Moon 26 doesn't), which will require an up-to-date video driver that supports current DX11 features properly. Please check if there is a more current video driver for your hardware available. If not, then you'll have to keep hardware acceleration disabled.
Your video driver is 3½ years old, and it may be an issue in the driver causing your problem. Pale Moon 27 uses DirectX 11 now (Pale Moon 26 doesn't), which will require an up-to-date video driver that supports current DX11 features properly. Please check if there is a more current video driver for your hardware available. If not, then you'll have to keep hardware acceleration disabled.
"The world will not be destroyed by those who do evil, but by those who watch them without doing anything." - Albert Einstein
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
-
Moonchild
- Pale Moon guru
- Posts: 37352
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I've been able to reproduce the hang now, with a similar signature as satrow. It doesn't seem to be HWA related, actually.
The problem call seems to be nss3.dll!PR_WaitCondVar+0x156 -> this is an ssl call that apparently hangs up Pale Moon because the server either never responds after initiating a connection, or responds with completely bogus data that causes confusion. it seems to be directly related to fox news sending bogus data when it doesn't see a Firefox product slice.
Please switch the useragent mode to "Firefox compatibility" in Options -> Advanced (default is Gecko compatibility), and let us know if that prevents the hangs.
The problem call seems to be nss3.dll!PR_WaitCondVar+0x156 -> this is an ssl call that apparently hangs up Pale Moon because the server either never responds after initiating a connection, or responds with completely bogus data that causes confusion. it seems to be directly related to fox news sending bogus data when it doesn't see a Firefox product slice.
Please switch the useragent mode to "Firefox compatibility" in Options -> Advanced (default is Gecko compatibility), and let us know if that prevents the hangs.
"The world will not be destroyed by those who do evil, but by those who watch them without doing anything." - Albert Einstein
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
-
New Tobin Paradigm
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I am running in with the firefox slice.. Still happens.
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Moonchild
- Pale Moon guru
- Posts: 37352
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Strange. It worked for me a few times, then it hung again.Matt A Tobin wrote:I am running in with the firefox slice.. Still happens.
"The world will not be destroyed by those who do evil, but by those who watch them without doing anything." - Albert Einstein
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
-
Moonchild
- Pale Moon guru
- Posts: 37352
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Looks like we're not alone in this. BMO is riddled with similar bug reports without a solution when searching for PR_WaitCondVar
"The world will not be destroyed by those who do evil, but by those who watch them without doing anything." - Albert Einstein
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
-
moonseeker
Re: Pale Moon 27.0.0b3 loops with foxnews.com
I had 3 more friends try foxnews.com on their systems running Pale Moon 27.0.0b3 and none of them have any problems either, and no problems clicking on links, they all work fine, no hangs. Sounds like a strange problem but I haven't been able to reproduce it here. Hope it gets figured out for those having this problem. Good luck!!! 
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RedRamGT
- Moon lover
- Posts: 87
- Joined: 2014-05-06, 02:43
- Location: Almont, Michigan, USA
Re: Pale Moon 27.0.0b3 loops with foxnews.com
Moonseeker, I tried foxnews.com today to see if it was an anomaly with something they had on their webpage last week, and it didn't take long for it to start taking up the CPU and then the hang. I had to end it with taskmgr...
I'm installing Windows-7 64-bit on my test computer, I'll test 27.0.0b3 64-bit on it - and report back.
I'm installing Windows-7 64-bit on my test computer, I'll test 27.0.0b3 64-bit on it - and report back.