Hi,
I just created a new sync account. A first it seemed to have worked well. ( I am using PM 26.1.1 (x86) on Win7)
But, when I want sync or to add a new device, the programm tells me that the password is wrong.
There is no way to reset it. ("function not available")
I never got a recovery key.
I cannot create a new account because the program tells me that the e-mail adress is already in use.
So what can I do now?
best regards
sync password not accepted Topic is solved
Re: sync password not accepted
Confirm that this is the sequence you used to set up the new device. I keep these instructions handy because they are simple but unintuitive (to me).
viewtopic.php?f=52&t=10412&p=72775#p72193
viewtopic.php?f=52&t=10412&p=72775#p72193
Re: sync password not accepted
Hello Craig,
in a way I did. In the beginning.
The problem is, I have a dual boot system set up on my desktop. I created the account in Win7, then closed the device and booted Linux mint.
So I cannot simply look into the "other device".
- If I click "das andere Gerät ist nicht verfügbar" ( the other device is not available), the the programm tells me to look the code up in the "other device" (!).
- When i say I "lost" the other device, I have to log in and to enter a recovery code which I do not have.
There are screenshots available through "help" but they show a menu I simply do not have with several options to display "my recovery code".
- Also I tried to "Gerät trennen" because I hoped to be able to connect again, but I end in the same log in procedure where the password is not accepted.
- btw. I used a password with a dot in it, might this cause problems?
in a way I did. In the beginning.
The problem is, I have a dual boot system set up on my desktop. I created the account in Win7, then closed the device and booted Linux mint.
So I cannot simply look into the "other device".
- If I click "das andere Gerät ist nicht verfügbar" ( the other device is not available), the the programm tells me to look the code up in the "other device" (!).
- When i say I "lost" the other device, I have to log in and to enter a recovery code which I do not have.
There are screenshots available through "help" but they show a menu I simply do not have with several options to display "my recovery code".
- Also I tried to "Gerät trennen" because I hoped to be able to connect again, but I end in the same log in procedure where the password is not accepted.
- btw. I used a password with a dot in it, might this cause problems?
Re: sync password not accepted
In the meantime, after having seen similar problems with other users, I had Moonchild delete the account and started all over again.
Although I did exactly the same this time it worked. I had to setup sync twice after all, because in the first run nothing happened. The next time I had time to look into it, I found that on the original machine I had to setup the sync again i.e. to connect the system a second time using the recovery key. This time everthing works.
So I would mark this "solved" but I do not find where I can do this.
Although I did exactly the same this time it worked. I had to setup sync twice after all, because in the first run nothing happened. The next time I had time to look into it, I found that on the original machine I had to setup the sync again i.e. to connect the system a second time using the recovery key. This time everthing works.
So I would mark this "solved" but I do not find where I can do this.
Re: sync password not accepted
Hello,
I have the same problem like bariton has.
How could I delete my account to set up Sync once again, I think this is the only solution in such a case?
Thank you in advance.
I have the same problem like bariton has.
How could I delete my account to set up Sync once again, I think this is the only solution in such a case?
Thank you in advance.
Re: sync password not accepted
There is no automated way yet for sync users to delete their own accounts (and if your password is incorrect, that wouldn't work anyway).igor25678 wrote:Hello,
I have the same problem like bariton has.
How could I delete my account to set up Sync once again, I think this is the only solution in such a case?
Thank you in advance.
The only way to do this is to send me a PM with the e-mail address used for the Sync account as well as the contents of services.sync.username in your about:config and I can manually remove it from the database.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite