Important: please check your quota

[Moonchild]

A kind request to everyone actively using Pale Moon Sync to check your quota, and if the amount of space you are using is very large (more than 15 MB or so), to please not sync such large amounts to our public server since it is causing some server load issues.

Please understand that if you are using a disproportionate share of bandwidth, space and processing power on the Pale Moon Sync server, that we may deny you access to it or remove your account. Currently there are some (very) big data users that do not use a fair portion of space and we call upon you to please keep other users in mind. Our server resources are not infinite and do not scale well beyond average use.
Since we do not store your e-mail address on the Sync server in a usable form (hash only, for security), we cannot e-mail the offenders directly so we hope the users in question will take heed and take responsibility.

To check your current quota in use:
Go to Options -> Sync, and from the drop-down menu, select "View Quota"

To reduce data usage, either stop syncing the categories you do not need synchronized, or clear your data storage locally (clean out your history, stored form data, bookmarks, for example).
If you have a very large amount of data you want to continue to synchronize between your devices, then please set up your own sync (1.1) server on a private server or using e.g. a cloud sync plugin for OwnCloud or similar.
You can replicate our Sync Server setup using the data in the following repo: https://github.com/MoonchildProductions/FSyncMS
This will run on any semi-recent PHP/MySQL setup.

Thanks in advance for your cooperation!

[LimboSlam]

2.1 MB's I'm using, sorry, is that large? I'm not good with numbers, yup I suck in math badly. Just cleared 3.2 MB's for tabs.

[Moonchild]

2.1 MB's I'm using, sorry, is that large? I'm not good with numbers, yup I suck in math badly. Just cleared 3.2 MB's for tabs.

Read my post? Very large is more than, say, 15 MB. That is server-side large, and if you don't have to worry about your own data usage cap

[Moonchild]

After having run a query overnight to get some database metrics, it's clear that the issues are caused by likely the top 20 or so of our Sync users (that are using more than 25 MB each), with the heaviest user having no less than 147MB in use (that's 10 times the fair use amount, people...). Of our ~10,000 active Sync users, only about 50 are above the limit at the moment. We'd rather not put a hard limit on this, but we will if we have to, to keep the service from being slow and causing too much load on the server it's running on.

[fehmi]

I started receiving "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." error message. Then I tried to view my quota but "could not retrieve quota information" error message is shown in the server quota box. Is there a problem with the sync server or am I already banned from the server?

[LimboSlam]

It seems they are offline for maintenance, check here: https://pmsync.palemoon.net/status/. Though they didn't announce anything yet?

[Moonchild]

We had to take the db down for a maintenance run and some code update to reduce overhead.
It should be back up now, so you can try again to get your quota.

[Nigaikaze]

I had been using ~15 MB, but I brought that down to ~3 MB as of Tuesday. I only sync bookmarks and history. Now when I check my quota it is telling me I am using 0 bytes for both, and even though I am not getting any sync error messages, history is not syncing between PCs.

[Moonchild]

Please try to force a sync with "sync now". Then check your quota again.

[chantoine]

Possible that the last accounts created have been erased ?

I registered mine 2-3 days ago, and now Sync acts as if i had'nt one...

[Moonchild]

Possible that the last accounts created have been erased ?
I registered mine 2-3 days ago, and now Sync acts as if i had'nt one...

No, that shouldn't be the case.
I checked the database and your account is present.

[Moonchild]

I had been using ~15 MB, but I brought that down to ~3 MB as of Tuesday. I only sync bookmarks and history. Now when I check my quota it is telling me I am using 0 bytes for both, and even though I am not getting any sync error messages, history is not syncing between PCs.

I think the code change I made is not exactly doing what is intended. I reverted this for the time being and will have to investigate further.

EDIT: Ohboy. talk about a dumb typo XD
EDIT2: typo fixed, change is in effect. Please check? You may have to "reset sync" if you ran into problems because of this; a merge operation would do to repair it.

[Nigaikaze]

Please check? You may have to "reset sync" if you ran into problems because of this; a merge operation would do to repair it.

Yes, it all seems good now. I actually did a reset sync as part of my own troubleshooting process. I can see my quota and data are now syncing as expected across all PCs. Thanks, Moonchild!