Resetting to a new password seemingly doesn't exist

Kxeon · Unread post by **Kxeon** » 2024-05-09, 20:25

Operating system: Garuda Linux
Browser version: 32.5.0
32-bit or 64-bit browser?: 64-bit
Problem URL: https://pmsync.palemoon.org/sync/index. ... word-reset, chrome://pippki/content/resetpassword.xul
Browser theme (if not default): Dark Moon
Installed add-ons: Home Styler
Installed plugins: (about:plugins):

If possible, please include the output of help->troubleshooting information (as text):

All the weave passreset page says is "Function not found". Going to the pippki reset password page didn't actually give me a prompt at all to actually change the password, only to reset. Am I missing something?
I can't find it where I would expect it to be: but it wasn't on the pages themselves or in the Sync section in the preferences. I suspect that I may have to unlink the account, but I don't want to do that unless it's the only thing that allows me to change the password.
And yes, I tried restarting Pale Moon.

Unread post by **Moonchild** » 2024-05-09, 21:51

Resetting password in the web interface is not supported (it's one of the two major items missing from the sync server implementation).

Changing the password from within the browser is done through preferences -> Sync -> select "change password..." from the drop-down menu at the top.
If you do not remember your password and do not have any browsers currently linked, then you can only reset it - which means all synced data will be discarded because the browser will not have a way to decrypt it.

Kxeon · Unread post by **Kxeon** » 2024-05-09, 22:37

Aaaaand I'm dumb. I ended up uninstalling palemoon-bin and installing regular palemoon thinking that would fix the problem because it was more up to date. While yes the tabs were retained the link was not soooooooo...
I'm lucky I don't have anything too important on Pale Moon. So how am I gonna reset the password? After resetting I can't log in because no password.

Unread post by **Moonchild** » 2024-05-10, 00:18

Please let me know what you do and don't have:

Do you know your sync password?
Do you still have a linked browser or not?
Do you still have your sync key (that's not your password)?

if "no" to 1 but "yes" to 2, then you can choose a new account password in the linked browser
if "no" to 1 and "no" to 2, then I'll have to manually remove your sync account so you can re-register. send me a private message in that case with your sync login e-mail.
if "yes" to 1, "no" to 2 and "no" to 3, then you can generate a new key (which removes synced data because it's no longer possible to decrypt it) by following the unstructions on the sync website here (under the heading "I've lost my recovery key").

Kxeon · Unread post by **Kxeon** » 2024-05-10, 02:17

i'm screwed arent i
none of them are available. a hasty switch to update to the newest version caused Pale Moon to not be linked. i had a feeling that updating would fix it. i was dead wrong.
And now I can't do anything.
I'm probably gonna have to create a new account. For some reason the tabs were preserved between the switch from palemoon-bin to palemoon. But not the browser link.
And I don't know my sync key either. I might have it somewhere in a text file but I don't know where because I don't even know the format for a Pale Moon Sync Key. Or if there even is one.
(I haven't used Pale Moon in a while.)

Unread post by **Moonchild** » 2024-05-10, 09:59

Without a record of your recovery key and every browser unlinked from the account, there would not be a way to recover your synced data anyway (the price of real security).

See PM. Just register a new account with your e-mail address, and for the future:

Record your username and password somewhere secure as a backup
Make a record of your recovery key, as well, just in case you end up with nothing linked in the future

Pale Moon forum

Resetting to a new password seemingly doesn't exist

Resetting to a new password seemingly doesn't exist

Re: Resetting to a new password seemingly doesn't exist

Re: Resetting to a new password seemingly doesn't exist

Re: Resetting to a new password seemingly doesn't exist

Re: Resetting to a new password seemingly doesn't exist

Re: Resetting to a new password seemingly doesn't exist