Password reset problem

Anything to do with the Pale Moon Sync service.
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Vladimir_ Valsky
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Password reset problem

Post by Vladimir_ Valsky » 2020-11-19, 13:09

I want to sync a new device.
I have physical access to my old device. Unfortunately, after a power failure, it is inoperative and I cannot use it.
I saved my recovery code, but I can't remember my password. I tried to reset my password but got an error message. Most likely, the password reset function is not working.
Is it possible to restore access to synchronization?
Thanks for any ideas and any help.

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Moonchild
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Re: Password reset problem

Post by Moonchild » 2020-11-20, 00:02

Resetting your password through the sync server is currently not possible because the sync server software doesn't have a self-serve password reset function implemented (it's one of the two main open issues still left on the server software we use).
Unfortunately you need both your password and your recovery key to access any synced data. The server itself has zero knowledge of your actual password (only a hash is stored) or your key (it's never transmitted to the sync server)
You can reset your password from within the browser, but you need to have an operable browser and profile for that. If you can salvage the browser profile from the crashed machine, then you can do this on a working system with that Pale Moon profile. If you have access to that profile data, then it's also possible to recover your password from there from the password manager in Pale Moon, so you don't necessarily have to reset it in that case ;)
Lacking that, there's only the option to start from scratch with a new account.
"Son, in life you do not fight battles because you expect to win, you fight them merely because they need to be fought." -- Snagglepuss
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Vladimir_ Valsky
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Re: Password reset problem

Post by Vladimir_ Valsky » 2020-11-21, 15:18

I want to recover my bookmarks and passwords. Did I understand correctly that I cannot reset the account password myself? But maybe it is possible for the server administration?
Account data recovery is of great value to me, unlike a new account.
Or is that also impossible?

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Moonchild
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Re: Password reset problem

Post by Moonchild » 2020-11-21, 15:29

If your profile on the crashed machine is lost then things become more difficult.

I can manually reset your account password in the database, but you'll have to send me a private message with your sync account e-mail address in that case.
"Son, in life you do not fight battles because you expect to win, you fight them merely because they need to be fought." -- Snagglepuss
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