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Support board for people running on (retail/OEM) Windows XP (32/64-bit).
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This is a self-serve support board for our community. The development team can't provide any support for Windows XP (and compatible versions of Pale Moon for it) any longer.
manducator

Blank page

Unread post by manducator » 2015-09-24, 16:12

Hello,

When I use Pale Moon and I won't to open this page: https://www.lfconnect.com/web/

I get a blank page. No error message or whatever. In firefox it loads fine.

Can someone help me to solve this problem?

With seamonkey I get this error message:

'Not compatible with Internet Explorer 7 or older versions.
Please try in Chrome, Firefox, Safari and later versions of Internet Explorer.'

Thank you very much for your help and your time!!

Dirk
Belgium

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Moonchild
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Re: Blank page

Unread post by Moonchild » 2015-09-24, 16:23

It's a bug on the website. They are trying to use useragent sniffing and it fails because it doesn't handle anything coming after the compatmode version number in Pale Moon's string:
Timestamp: 24/09/2015 18:21:32
Error: uncaught exception: java.lang.NumberFormatException: For input string: "31.9 PaleMoon/25.7.0"
They expect just a "number" but Pale Moon has more after "Firefox/31.9" in its UA string and the website (apparently written in java) fails to handle it.
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manducator

Re: Blank page

Unread post by manducator » 2015-09-24, 16:47

Ok, thank you for the VERY quick reply.

So there's no way to get the page working in Pale Moon, right?

Toa-Nuva
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Re: Blank page

Unread post by Toa-Nuva » 2015-09-24, 17:45

There is. Here are some workarounds:

Open your preferences and disable "Use Firefox Compatibility mode" in the "Advanced" tab. Then the page will not treat your browser as Firefox and will not trigger the bug. You'll receive messages that your browser is not supported, but it should be usable. I don't know if this website restricts its functions for unsupported browsers, though. (This setting will also affect other websites, so you should re-enable the option when you encounter any problems.)

Another workaround is to enter "about:config" in the address bar; then right-click the list and choose "New" > "String", then enter as name:
general.useragent.override.lfconnect.com
then enter as value:
Windows / Firefox 40: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0
The site will then believe you are using Firefox, without triggering the bug. This setting will only affect this specific website.

manducator

Re: Blank page

Unread post by manducator » 2015-09-24, 17:58

Hello Toa-Nuva,

I tried both solutions and they both work, Thank you very much!!

Incredible how fast my problem was solved.

Thanks again!

Dirk