[Gremlins] Pale Moon not working after update

Support board for people running on (retail/OEM) Windows XP (32/64-bit).
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This is a self-serve support board for our community. The development team can't provide any support for Windows XP (and compatible versions of Pale Moon for it) any longer.
mastic

[Gremlins] Pale Moon not working after update

Unread post by mastic » 2015-08-30, 03:36

Hi all
I am, naturally, using XP and don't want to change operating system.
Pale Moon advised that there was an update that I downloaded and installed. Since then Pale Moon does not connect to most web sites but using other browsers the sites work fine.
It was obviously the update 'Improvement' that caused the problem.
So I uninstalled Pale Moon, downloaded the earlier version and installed it again. It still doesn't work!!!
I uninstalled using Revo Uninstaller that is 'Supposed' to remove all files associated with a program that the Windows uninstall leaves behind but since when the new installed older version of Pale Moon started it had all the existing tabs from before uninstalling the updated Pale Moon it is obvious that some existing files and or folders are being used.
What can I do to make Pale Moon work again?
Thanks in advance for any help or suggestions.
Last edited by Moonchild on 2015-08-31, 13:50, edited 1 time in total.
Reason: Marked caused by gremlins ;)

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Moonchild
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Re: Pale Moon not working after update

Unread post by Moonchild » 2015-08-30, 08:48

What are you using as antivirus/internet security/firewall?
Problems with connectivity after an upgrade are usually caused by such software blocking a "new unknown program" or sandboxing it, which won't work. Some things will depend on how the block was put in place that it won't work afterwards with an older version either.

So, please check that first.

If that all looks OK, do a re-install of the latest Pale Moon: Make sure all instances of Pale Moon are closed (verify from Task manager or restart your system), and remove the browser from "Add/Remove programs" in Control Panel, then re-install the latest version with the installer from http://www.palemoon.org/palemoon-atom.shtml

If still no joy, follow the instructions here to completely remove and re-install:
viewtopic.php?f=19&t=662
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mastic

Re: Pale Moon not working after update

Unread post by mastic » 2015-08-31, 09:21

Moonchild wrote:What are you using as antivirus/internet security/firewall?
Problems with connectivity after an upgrade are usually caused by such software blocking a "new unknown program" or sandboxing it, which won't work. Some things will depend on how the block was put in place that it won't work afterwards with an older version either.

So, please check that first.

If that all looks OK, do a re-install of the latest Pale Moon: Make sure all instances of Pale Moon are closed (verify from Task manager or restart your system), and remove the browser from "Add/Remove programs" in Control Panel, then re-install the latest version with the installer from http://www.palemoon.org/palemoon-atom.shtml

If still no joy, follow the instructions here to completely remove and re-install:
viewtopic.php?f=19&t=662
Pale Moon has started working perfectly again, no I don't know why because I didn't do anything !!!!
It's another example of computers plotting to drive we humans insane and take over the world !!! :crazy:
Thanks anyway for your help.