web page not display

Support board for people running on (retail/OEM) Windows XP (32/64-bit).
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This is a self-serve support board for our community. The development team can't provide any support for Windows XP (and compatible versions of Pale Moon for it) any longer.
APLROB

web page not display

Unread post by APLROB » 2015-08-13, 16:41

I am not very computer savy so please bear with me on explanation

since switching to Palemoon browser - many times web pages I am viewing will black out screen and yet if I move
curser over screen it will then start to display portions of the page and sometimes finally fill in whole screen. Other times
only small blocks of screen will appear and rest of screen blacked out.... Moving scroll bar will sometimes do same thing
to full screen display making screen go black and again if curser moved over screen blocks of info will appear and sometimes
stay other times go back to blacked out once curser is moved to different spot on screen.

seems to be no pattern to occurances as some web pages work fine one day - other times have above happen on
same web site / pages....

any ideas ???



Rgds

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 37685
Joined: 2011-08-28, 17:27
Location: Motala, SE

Re: web page not display

Unread post by Moonchild » 2015-08-13, 16:51

Are your video drivers up-to-date?

If you're not sure or if updating them didn't help, then please include the text from Help -> troubleshooting information in your reply.
(In the Pale Moon menu, go to Help, then Troubleshooting information, click "copy text to clipboard" and then paste it in your reply in this thread)
"A dead end street is a place to turn around and go into a new direction" - Anonymous
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

APLROB

Re: web page not display

Unread post by APLROB » 2015-08-13, 18:36

NO Idea on video Drivers - stuff like that have no clue

running on older Dell lap top -


Application Basics
------------------

Name: Pale Moon
Version: 25.6.0
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.6) Gecko/20150724 Firefox/31.9 PaleMoon/25.6.0

Extensions
----------

Important Modified Preferences
------------------------------

browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size_cached_value: 307200
browser.places.smartBookmarksVersion: 4
browser.startup.homepage_override.buildID: 20150724003917
browser.startup.homepage_override.mstone: 25.6.0
dom.mozApps.used: true
extensions.lastAppVersion: 25.6.0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1439389770
places.history.expiration.transient_current_max_pages: 13402
plugin.importedState: true
print.printer_Dell_C1660w_Color_Printer.print_bgcolor: false
print.printer_Dell_C1660w_Color_Printer.print_bgimages: false
print.printer_Dell_C1660w_Color_Printer.print_colorspace:
print.printer_Dell_C1660w_Color_Printer.print_command:
print.printer_Dell_C1660w_Color_Printer.print_downloadfonts: false
print.printer_Dell_C1660w_Color_Printer.print_duplex: 0
print.printer_Dell_C1660w_Color_Printer.print_edge_bottom: 0
print.printer_Dell_C1660w_Color_Printer.print_edge_left: 0
print.printer_Dell_C1660w_Color_Printer.print_edge_right: 0
print.printer_Dell_C1660w_Color_Printer.print_edge_top: 0
print.printer_Dell_C1660w_Color_Printer.print_evenpages: true
print.printer_Dell_C1660w_Color_Printer.print_footercenter:
print.printer_Dell_C1660w_Color_Printer.print_footerleft: &PT
print.printer_Dell_C1660w_Color_Printer.print_footerright: &D
print.printer_Dell_C1660w_Color_Printer.print_headercenter:
print.printer_Dell_C1660w_Color_Printer.print_headerleft: &T
print.printer_Dell_C1660w_Color_Printer.print_headerright: &U
print.printer_Dell_C1660w_Color_Printer.print_in_color: true
print.printer_Dell_C1660w_Color_Printer.print_margin_bottom: 0.5
print.printer_Dell_C1660w_Color_Printer.print_margin_left: 0.5
print.printer_Dell_C1660w_Color_Printer.print_margin_right: 0.5
print.printer_Dell_C1660w_Color_Printer.print_margin_top: 0.5
print.printer_Dell_C1660w_Color_Printer.print_oddpages: true
print.printer_Dell_C1660w_Color_Printer.print_orientation: 1
print.printer_Dell_C1660w_Color_Printer.print_page_delay: 50
print.printer_Dell_C1660w_Color_Printer.print_paper_data: 1
print.printer_Dell_C1660w_Color_Printer.print_paper_height: 11.00
print.printer_Dell_C1660w_Color_Printer.print_paper_name:
print.printer_Dell_C1660w_Color_Printer.print_paper_size_type: 0
print.printer_Dell_C1660w_Color_Printer.print_paper_size_unit: 0
print.printer_Dell_C1660w_Color_Printer.print_paper_width: 8.50
print.printer_Dell_C1660w_Color_Printer.print_plex_name:
print.printer_Dell_C1660w_Color_Printer.print_resolution: 0
print.printer_Dell_C1660w_Color_Printer.print_resolution_name:
print.printer_Dell_C1660w_Color_Printer.print_reversed: false
print.printer_Dell_C1660w_Color_Printer.print_scaling: 1.00
print.printer_Dell_C1660w_Color_Printer.print_shrink_to_fit: true
print.printer_Dell_C1660w_Color_Printer.print_to_file: false
print.printer_Dell_C1660w_Color_Printer.print_unwriteable_margin_bottom: 0
print.printer_Dell_C1660w_Color_Printer.print_unwriteable_margin_left: 0
print.printer_Dell_C1660w_Color_Printer.print_unwriteable_margin_right: 0
print.printer_Dell_C1660w_Color_Printer.print_unwriteable_margin_top: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_bgcolor: false
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_bgimages: false
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_colorspace:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_command:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_downloadfonts: false
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_duplex: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_edge_bottom: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_edge_left: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_edge_right: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_edge_top: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_evenpages: true
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_footercenter:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_footerleft: &PT
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_footerright: &D
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_headercenter:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_headerleft: &T
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_headerright: &U
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_in_color: true
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_margin_bottom: 0.5
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_margin_left: 0.5
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_margin_right: 0.5
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_margin_top: 0.5
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_oddpages: true
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_orientation: 1
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_page_delay: 50
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_paper_data: 1
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_paper_height: 11.00
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_paper_name:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_paper_size_type: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_paper_size_unit: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_paper_width: 8.50
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_plex_name:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_resolution: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_resolution_name:
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_reversed: false
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_scaling: 1.00
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_shrink_to_fit: true
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_to_file: false
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_unwriteable_margin_bottom: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_unwriteable_margin_left: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_unwriteable_margin_right: 0
print.printer_Dell_C1660w_Color_Printer_(Copy_1).print_unwriteable_margin_top: 0
print.printer_EPSON_NX510_Series.print_bgcolor: false
print.printer_EPSON_NX510_Series.print_bgimages: false
print.printer_EPSON_NX510_Series.print_colorspace:
print.printer_EPSON_NX510_Series.print_command:
print.printer_EPSON_NX510_Series.print_downloadfonts: false
print.printer_EPSON_NX510_Series.print_duplex: 0
print.printer_EPSON_NX510_Series.print_edge_bottom: 0
print.printer_EPSON_NX510_Series.print_edge_left: 0
print.printer_EPSON_NX510_Series.print_edge_right: 0
print.printer_EPSON_NX510_Series.print_edge_top: 0
print.printer_EPSON_NX510_Series.print_evenpages: true
print.printer_EPSON_NX510_Series.print_footercenter:
print.printer_EPSON_NX510_Series.print_footerleft: &PT
print.printer_EPSON_NX510_Series.print_footerright: &D
print.printer_EPSON_NX510_Series.print_headercenter:
print.printer_EPSON_NX510_Series.print_headerleft: &T
print.printer_EPSON_NX510_Series.print_headerright: &U
print.printer_EPSON_NX510_Series.print_in_color: true
print.printer_EPSON_NX510_Series.print_margin_bottom: 0.5
print.printer_EPSON_NX510_Series.print_margin_left: 0.5
print.printer_EPSON_NX510_Series.print_margin_right: 0.5
print.printer_EPSON_NX510_Series.print_margin_top: 0.5
print.printer_EPSON_NX510_Series.print_oddpages: true
print.printer_EPSON_NX510_Series.print_orientation: 1
print.printer_EPSON_NX510_Series.print_page_delay: 50
print.printer_EPSON_NX510_Series.print_paper_data: 1
print.printer_EPSON_NX510_Series.print_paper_height: 11.00
print.printer_EPSON_NX510_Series.print_paper_name:
print.printer_EPSON_NX510_Series.print_paper_size_type: 0
print.printer_EPSON_NX510_Series.print_paper_size_unit: 0
print.printer_EPSON_NX510_Series.print_paper_width: 8.50
print.printer_EPSON_NX510_Series.print_plex_name:
print.printer_EPSON_NX510_Series.print_resolution: 0
print.printer_EPSON_NX510_Series.print_resolution_name:
print.printer_EPSON_NX510_Series.print_reversed: false
print.printer_EPSON_NX510_Series.print_scaling: 1.00
print.printer_EPSON_NX510_Series.print_shrink_to_fit: true
print.printer_EPSON_NX510_Series.print_to_file: false
print.printer_EPSON_NX510_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_NX510_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_NX510_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_NX510_Series.print_unwriteable_margin_top: 0
print.printer_Fax.print_bgcolor: false
print.printer_Fax.print_bgimages: false
print.printer_Fax.print_colorspace:
print.printer_Fax.print_command:
print.printer_Fax.print_downloadfonts: false
print.printer_Fax.print_duplex: 0
print.printer_Fax.print_edge_bottom: 0
print.printer_Fax.print_edge_left: 0
print.printer_Fax.print_edge_right: 0
print.printer_Fax.print_edge_top: 0
print.printer_Fax.print_evenpages: true
print.printer_Fax.print_footercenter:
print.printer_Fax.print_footerleft: &PT
print.printer_Fax.print_footerright: &D
print.printer_Fax.print_headercenter:
print.printer_Fax.print_headerleft: &T
print.printer_Fax.print_headerright: &U
print.printer_Fax.print_in_color: true
print.printer_Fax.print_margin_bottom: 0.5
print.printer_Fax.print_margin_left: 0.5
print.printer_Fax.print_margin_right: 0.5
print.printer_Fax.print_margin_top: 0.5
print.printer_Fax.print_oddpages: true
print.printer_Fax.print_orientation: 1
print.printer_Fax.print_page_delay: 50
print.printer_Fax.print_paper_data: 1
print.printer_Fax.print_paper_height: 11.00
print.printer_Fax.print_paper_name:
print.printer_Fax.print_paper_size_type: 0
print.printer_Fax.print_paper_size_unit: 0
print.printer_Fax.print_paper_width: 8.50
print.printer_Fax.print_plex_name:
print.printer_Fax.print_resolution: 0
print.printer_Fax.print_resolution_name:
print.printer_Fax.print_reversed: false
print.printer_Fax.print_scaling: 1.00
print.printer_Fax.print_shrink_to_fit: true
print.printer_Fax.print_to_file: false
print.printer_Fax.print_unwriteable_margin_bottom: 0
print.printer_Fax.print_unwriteable_margin_left: 0
print.printer_Fax.print_unwriteable_margin_right: 0
print.printer_Fax.print_unwriteable_margin_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 1
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: 0
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1436973188

Graphics
--------

Adapter Description: NVIDIA GeForce FX Go5200
Adapter Drivers: nv4_disp
Adapter RAM: Unknown
Device ID: 0x0324
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 10-26-2004
Driver Version: 6.7.4.2
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce FX Go5200 Direct3D9 vs_2_0 ps_2_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8

NSS
Expected minimum version: 3.19 Basic ECC
Version in use: 3.19 Basic ECC

NSSSMIME
Expected minimum version: 3.19 Basic ECC
Version in use: 3.19 Basic ECC

NSSSSL
Expected minimum version: 3.19 Basic ECC
Version in use: 3.19 Basic ECC

NSSUTIL
Expected minimum version: 3.19
Version in use: 3.19

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 37685
Joined: 2011-08-28, 17:27
Location: Motala, SE

Re: web page not display

Unread post by Moonchild » 2015-08-13, 18:53

Your video drivers are extremely old:
NVIDIA GeForce FX Go5200
Driver Date: 10-26-2004

You should check the Dell website for updated drivers for your laptop model and the listed NVidia video chip
"A dead end street is a place to turn around and go into a new direction" - Anonymous
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

APLROB

Re: web page not display

Unread post by APLROB » 2015-08-13, 19:17

thank you for your input


I'll cking into that asap

B.Rgds