Can't access Citibank account

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ky331

Can't access Citibank account

Unread post by ky331 » 2018-08-17, 12:55

PaleMoon 28, Windows7x64

Screenshot attached. I can access the site with IE8, and (usually) with FF.
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CitiServer.jpg

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satrow
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Re: Can't access Citibank account

Unread post by satrow » 2018-08-17, 13:20


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Tomaso
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Re: Can't access Citibank account

Unread post by Tomaso » 2018-08-17, 14:09

What's that icon in your screenshot, next to the Downloads button?
Is that the source of that "1" popup, indicating that some kind of action has been taken?
Whatever it is, perhaps it prevents Pale Moon from properly communicating with the site.

--

EDIT:
And speaking of addons..
I see that you're using WOT as well.
Uninstall it!:
https://lifehacker.com/web-of-trust-sel ... 788667989/
https://mywotlies.wordpress.com/
Last edited by Tomaso on 2018-08-17, 14:16, edited 2 times in total.

ky331

Re: Can't access Citibank account

Unread post by ky331 » 2018-08-17, 14:45

Satrow: The first linked topic "solved" the issue: if I disable uBlock Origin (even though it says it's NOT doing any blocking on the Citi site), I can then access my Citi account. Thanks for taking the time to find it :-)

Of course, that's not really a "workable" solution: I want to keep uBlock origin enabled. When I need to access Citi, I can always use another browser.

-------------
Tomaso: The "1" next to the download button was actually a counter from Encrypted Web, indicating that it was making sure transmission to the Citi site was securely encrypted.
Last edited by ky331 on 2018-08-17, 14:53, edited 2 times in total.

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Tomaso
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Re: Can't access Citibank account

Unread post by Tomaso » 2018-08-17, 15:06

I can access citi.com without disabling uBO, and I'm using a shitload of filters!

There's a rule in EasyPrivacy which whitelists this script:

Code: Select all

https://mpsnare.iesnare.com/snare.js
..but I can access the site even if I block it.

Perhaps there's a conflict between uBO and EW.
Have you tried disabling EW, instead of uBO?
EW (and other extensions like it) aren't really needed anymore these days, you know.
Last edited by Tomaso on 2018-08-17, 15:07, edited 1 time in total.

ky331

Re: Can't access Citibank account

Unread post by ky331 » 2018-08-17, 19:58

Tomaso:

Just to let you know, disabling Encrypted Web did not change anything... I was still unable to access Citi, unless I (also) disabled uBlock. At least, that's what's happening on my 64-bit Win7 system.

But when I tried the same experiment on my 32-bit Win8.1 system, I was unable to access Citi, even with uBlock disabled! Go figure...

To clarify: I *can* get to the Citi homepage [i.e., even with uBlock enabled]. The error occurs only when I enter my UserID and PW, and attempt to logon to my account there.

I thank you and Satrow for your assistance in this matter, but --- realizing all the potential interactions/conflicts among add-ons and security programs --- I don't intend to pursue the issue any further. I will simply disable uBlock (temporarily) in PaleMoon --- or more likely, use another browser --- to access my Citi account.
Last edited by ky331 on 2018-08-17, 20:02, edited 1 time in total.

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Moonchild
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Re: Can't access Citibank account

Unread post by Moonchild » 2018-08-17, 21:33

Extension related, moved to the appropriate board.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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zzz242
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Re: Can't access Citibank account

Unread post by zzz242 » 2018-08-18, 08:02

ky331 wrote:PaleMoon 28, Windows7x64

Screenshot attached. I can access the site with IE8, and (usually) with FF.
I have the exact same problem under both PM 27 and PM 28. Unfortunately, disabling UBO does not fix it. I created a new profile with no extensions, and I still get the same problem there. I am running the latest version of Windows 10. I have read the various referenced threads, and I am mystified at how Citibank can be working in varying capacities for other people.

Citibank works fine for me in Edge, FF, IE11, and Chrome, which are all the browsers I have installed.

ky331

Re: Can't access Citibank account

Unread post by ky331 » 2018-08-19, 00:46

To correct a typo, I also have IE 11 (not 8) on my Win7 system.

(I accidentally hit the "topic solved" button when trying to edit my earlier post... if a moderator sees this, feel free to remove the solved check-mark.)
Last edited by ky331 on 2018-08-19, 00:48, edited 1 time in total.

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