Pale Moon forum

i am currently palemoon 64 bit browser and having a issue with the bandwidth speed when i use palemoon 64 bit browser. i am using the windows 8.1 operating system and time warner extreme broadband (30mbps) connection. when i go to testspeed.net to test my connection; my results are strange. on internet explorer or google chrome i don't get the same results, actually i get the speed that i am paying for but when i run the palemoon browser i start out with 32 to 34 mbps speed but then it boogs down to about 20 mbps. i don't understand why......i have run tcpip optimizer and looked all over the internet for a solution but i can't seem to find a solution. i'm hoping that someone in this great community has had the same problem and a solution. thanks for your replys and patience, have a great day!

Welcome to the forum!

The speedtest sits are not so good for testing this high broadband connection. What for a router did you have? A fritz.box can for example show you the real connection to your isp.
Anyway you can test your real speed if you download a big file from a fast server, like a linux iso.

oh sorry, i forgot to say that my modem is both; a router and modem. its the SBG6580 motorloa. all the firmware is up to date. drivers on computer are up to date. just at a loss as to what is causing the bogging the browser.

and i'm wired to the modem, the modem has wireless capabilities but i'm wired on all devices.

I know of that exact same Router/Modem. It is pretty terrible to be honest. Wifi likes to be flakey and like most combo devices really affects the stability and speed of the device even when not using wifi. Anyway, alot of factors can broadly affect speed. Let us assume Time Warner is not trying to pull tricks on unsuspecting people for a moment.

When using a cable modem especially in the summer time the lines as they heat up will increase electrical resistance and it requires more power to send and receve. Now this is to be expected but Cable Modems only work well at a specific range. Too little signal and they can slow down drop packets and such but also too much signal can do the same.

First off let us make sure your lines are working alright. Can you go into your router/modem and get me the signal levels. Specifically the dbmv values. For reference downstream should be somewhere between +/- 10dbmv and your upstream should be somewhere between 20-48dbmv (after 48-52 it can start being flaky after 52 your modem will desync and drop).

Next if possible can you disable the wifi altogether. Then when you run a speed test on say speedtest.net chose a server that is significantly far from you to get a true accurate sampling of your speed. As testing somewhere inside or close to your native cable network does not provide any real results because most servers will not be inside or close to your physical location or internal ISP network

Also it is highly unlikely this a Pale Moon specific problem. I would also run speedtests via a few browsers like IE, Google Chrome, Mozilla Chrome err uhh Firefox, and Opera Chrome err.. Anyway.. Yeah.

If your signal seems fine and the speed test shows similar results in other browsers then you MAY want to try yelling at your ISP which while MAY end up fruitless is important after all since Telecomms need to know if they are going to provide sub-par service they will have to deal with customer's sub-par satisfaction level for it as a consequence.

Look forward to your response!

i have tried to use other browsers (internet explorer and chrome) and they give me the speed that i'm supposed to get. but palemoon, not as much. i don't have any devices that are connected wireless to the modem/router SBG6580. i have two computers hooked up to the modem and they are wired. so i'm not sure why i drop almost 10 mbps when i use palemoon but its the way it is for me. here are the values i believe you were asking for:

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 1 705000000 Hz 2.0 dBmV 39.2 dB 1345 3434
2 Locked QAM256 2 711000000 Hz 1.1 dBmV 39.0 dB 2851 5052
3 Locked QAM256 3 717000000 Hz 0.2 dBmV 38.5 dB 41 210
4 Locked QAM256 4 723000000 Hz -0.8 dBmV 38.4 dB 13 58
5 Locked QAM256 5 729000000 Hz -1.4 dBmV 37.9 dB 13 59
6 Locked QAM256 6 735000000 Hz -0.9 dBmV 38.7 dB 23 104
7 Locked QAM256 7 741000000 Hz -1.0 dBmV 38.6 dB 44 84
8 Locked QAM256 8 747000000 Hz -0.9 dBmV 38.5 dB 40 23

Your downstream seems fine. What is your upstream power?

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 11 5120 Ksym/sec 35000000 Hz 49.7 dBmV
2 Locked TDMA and ATDMA 9 2560 Ksym/sec 23000000 Hz 49.7 dBmV
3 Locked ATDMA 10 2560 Ksym/sec 28000000 Hz 49.7 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

oh, i am using chrome right now, should i be using palemoon?

went ahead and started palemoon and did a speed test and only got 10.12 mbps and it should be at least 30 mbps; when i did the same test on chrome i got 33.98 mbps......strange

Are you using any antivirus software that monitors your network traffic? If so, then making an exclusion for Pale Moon may give you a lot better measured speed
Especially if your speed starts out good but then slows, it seems you're hitting a maximum buffer size.

Also, "TCP/IP Optimizer" may actually harm your throughput speed with modern drivers/hardware. I recommend sticking to the Windows defaults.

no anti virus here; i will reset my optimized settings from my use of tcp/ip optimizer and see what happens. thanks for all of your time. hopefully i'll figure this out

well reset my settings to the original and oddly enough, my palemoon needed an update. so I downloaded and did that. at first it was fine, speed was up to 34mbps then with alittle time, it fell to below 20mbps. that was with only 1 tab open. so I don't know what in the browser is bogging the broadband down but its consistent. I've surfing on internet with explorer 11 and chrome for now til I figure this out. the firefox type browser have the addons that I prefer to browse with, so I keep trying to figure it out. thanks for your time and patience and replys. have a great day!

Well, if you let the result of one test (which isn't even a browser test but an ISP test) determine which browser you use, then that's up to you of course. The test may simply not like Pale Moon or Firefox-based browsers, have you thought of that?
Even at 20Mbps you're faster than most people, and also, throughput of data streams at high speed is not what makes a good browsing experience.

I am also with Time Warner Cable. I use Speedtest.net, and Speak Easy Speed Test websites to tests my speed.
I pay about $130/mth and that includes cable and internet. My download speeds run between 30-35mbps and 5mbps upload speeds.
This depends on the time of day. I am also using the Motorola Surfboad SBG 6580 Cable Modem. I am on my second modem since
the first one died.

so moonchild you don't think if do a speed test on one browser should be consistent from browser to browser. should I get high speeds on internet explorer 11 and the latest chrome? I realize there are other factors; I have a high end system with great graphics from a separate video card installed. I have never ran into this problem before windows 8.1. I think its funny once again, I ask myself "am I the only one on this whole planet that's having this problem?" aahhh, murphy's law....like the other poster and many others; we pay for good internet speed and want what its suppose to be. I do a simple speed test and they are consistent expect for the firefox platform. thought it might be a problem for other folks and they could share their solutions. guess i'm the only one......hhhhmmmmm, make you wonder.

P.S. isn't firefox platform claiming a great browsing experience? speed, reliability and many more things? better than all other browsers? I have found that it in fact has been the best browser out there but I don't want sub par performance and I have been experiencing that right now. just want to know if its the windows 8.1 moment or what. if its that, then I downgrade back to windows 7, simple and fixed.

I have had speedtests that were radically different with only seconds between them. Also looking at your upstream powerlevels I would tend to think they may be the cause of some of it. Also when you have internet slowdows take a peak at http://internetpulse.com/ to see how the general backbone of the internet is doing.

waybrane wrote:so moonchild you don't think if do a speed test on one browser should be consistent from browser to browser. should I get high speeds on internet explorer 11 and the latest chrome? I realize there are other factors;

There are many factors that can influence your top throughput speed, and going through a browser (and possibly a plugin in the browser) isn't necessarily the best way to measure it. If the speedtest is implemented in Flash (like speedtest.net) you aren't even measuring data through the browser. Instead, you are measuring data throughput to the flash binary, running in a sandbox inside the browser. Yes, that means the browser can negatively influence the test, but that doesn't necessarily mean the browser can't reach those speeds by itself. Many many factors to consider when interpreting net speed. and that is what you are measuring: net speed. the browser is just a tool, an interface. Flash will act differently in Chrome (different plugin interface) and will even more so in IE (completely different type of plugin).

Dedicated measuring programs will always be better than a browser.