About software support tools
Posted: 2019-01-28, 17:14
On another sub-forum there was a thread on Interlink mail client locked by Moonchild because it was OT, I presume mainly because the original post was OT by subject in the sub-forum where it was posted. I do not want to revive the specific topic, but make a generic consideration about the way authors and users of a given software tool may interact. Productively interact as it happens on this forum.
I wasn't interested in FossaMail as "Thunderbird clone" because I was not interested in Thunderbird, since as an old-timer of the linemode client era I am quite happy with Alpine as mail client (which has a mailing list as forum and a productive user interaction , it used also to have a Usenet newsgroup). I might have been considering Interlink in some future though.
I am always been rather keen with Pale Moon as browser and find this forum very productive (and PhpBB a decent forum tool which allows to trace things by thread, actually all the few forums I regularly follow are managed by PhpBB ).
I have never used an IRC. I tend to be reluctant to follow regularly something which requires its different interface and "get lost in a twisty maze of little forums all different".
Recently I wanted to replace the (licensed) IDL (Interactive Data Language) with the (FOSS) GDL (Gnu Data Language), and I downloaded it just while they were moving from SourceForge to GitHub ... and support from a mailing list to GitHub itself ... which I find extremely dispersive to follow for generic user support questions, it looks more something for a little closed club of developers.
mr tribute wrote:I think people want a forum (could be a subforum to the Pale Moon forum just like FossaMail).
Personally I think a mailing list, NNTP newsgroup (if just people would continue using them) or a forum like this one are much easier (better ?) tools for the general user audience and may help to increase the number of users of a given software.New Tobin Paradigm wrote:IRC is only for basic support questions largely it is for community interaction.. If it becomes complex then that is what the Issue Tracker is for on Github.
I wasn't interested in FossaMail as "Thunderbird clone" because I was not interested in Thunderbird, since as an old-timer of the linemode client era I am quite happy with Alpine as mail client (which has a mailing list as forum and a productive user interaction , it used also to have a Usenet newsgroup). I might have been considering Interlink in some future though.
I am always been rather keen with Pale Moon as browser and find this forum very productive (and PhpBB a decent forum tool which allows to trace things by thread, actually all the few forums I regularly follow are managed by PhpBB ).
I have never used an IRC. I tend to be reluctant to follow regularly something which requires its different interface and "get lost in a twisty maze of little forums all different".
Recently I wanted to replace the (licensed) IDL (Interactive Data Language) with the (FOSS) GDL (Gnu Data Language), and I downloaded it just while they were moving from SourceForge to GitHub ... and support from a mailing list to GitHub itself ... which I find extremely dispersive to follow for generic user support questions, it looks more something for a little closed club of developers.