Ebay 'return item' NEXT button greyed out

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sindi
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Ebay 'return item' NEXT button greyed out

Unread post by sindi » 2020-05-22, 14:22

https://www.ebay.com/rt/ReturnCreateVie ... 4908095513

Return Item, Why are you returning this item.

I select a reason (any reason) and the NEXT button remains greyed out.

Latest PM 28.9.3, Puppy Linux Precise-Light-5.7.1 with noPAE 3.14.56 kernel.

The same page works (very slowly) with Firefox 68.6.0 ESR.

I did not test with Windows or any other linux version.

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Re: Ebay 'return item' NEXT button greyed out

Unread post by athenian200 » 2020-05-22, 15:54

I can't test that page, your link doesn't work. It displays a page saying "Something went wrong. It's not you, it's us. Please go back and try again." I think it's only visible to the person who is returning the item...

I was very curious about this page because it reminds me of another page with issues I looked at recently.
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Re: Ebay 'return item' NEXT button greyed out

Unread post by billmcct » 2020-05-22, 16:28

You need to be logged in under his profile.
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Re: Ebay 'return item' NEXT button greyed out

Unread post by macus » 2020-06-08, 21:31

Hi all, first post here. Just wanted to say that I'm having the same exact issue as the OP: the Next button on eBay's reason-for-return page stays disabled regardless of which selection I make. I'm using Windows 10 1803 and PM 28.10.0. It doesn't work even in Safe Mode. I hope someone can get to the bottom of this. Thanks.

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Re: Ebay 'return item' NEXT button greyed out

Unread post by macus » 2020-06-08, 21:49

Sorry, meant to add a screenshot:
ebay Next button disabled even in safe mode - Copy (2).jpg

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Re: Ebay 'return item' NEXT button greyed out

Unread post by Moonchild » 2020-06-08, 21:57

How about contacting eBay customer service?
It's not like we can analyze this on our end, it being their (minified) scripting, and requiring a completed purchase and return prerequisite to even -see- the page...
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Re: Ebay 'return item' NEXT button greyed out

Unread post by macus » 2020-06-09, 23:21

OK, I understand your difficulty here. I'll see what they say. (It'll probably be "Use Chrome".)

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Re: Ebay 'return item' NEXT button greyed out

Unread post by cartel » 2020-12-13, 10:46

2020050.jpg
same problem!!
ImageImage

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Re: Ebay 'return item' NEXT button greyed out

Unread post by Lunokhod » 2021-04-14, 13:04

Found this same thing today, although I didn't try with a fresh profile, I logged in with Chromium to get past it.
Wait, it's all Ohio? Always has been...

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Re: Ebay 'return item' NEXT button greyed out

Unread post by Moonchild » 2021-04-14, 14:00

ebay is using a "global event" in their radio button click handler. I doubt they have any interest in fixing it; I already tried contacting them about it but received no reply in months.
Perhaps if they get enough individual reports they will do something.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
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Re: Ebay 'return item' NEXT button greyed out

Unread post by rodndtube » 2021-05-21, 21:51

Is this what getting old is and feels like? Yeah. My old body begins to lose certain functions here and there and sometimes the only solution is "new body part" or "operation" or "take a pill" and move on.

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Re: Ebay 'return item' NEXT button greyed out

Unread post by JoeyG » 2021-05-21, 23:19

Ummmm, didn't any of you notice the thread called "ebay.de - internal function problem"?
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Re: Ebay 'return item' NEXT button greyed out

Unread post by rodndtube » 2021-05-22, 02:15

Being a non-programmer/non-coder, enlighten some of us about why browsers other than Pale Moon and Basilisk handle some of these situations without skipping a heartbeat. eBay, IRS, and other websites are mainstream websites, not some esoteric sites from the late-1990s.

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Re: Ebay 'return item' NEXT button greyed out

Unread post by New Tobin Paradigm » 2021-05-22, 05:17

rodndtube wrote:
2021-05-22, 02:15
Being a non-programmer/non-coder, enlighten some of us about why browsers other than Pale Moon and Basilisk handle some of these situations without skipping a heartbeat. eBay, IRS, and other websites are mainstream websites, not some esoteric sites from the late-1990s.
If you have to ask that question you will never understand the answer.

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