Ebay 'return item' NEXT button greyed out

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sindi
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Ebay 'return item' NEXT button greyed out

Post by sindi » 2020-05-22, 14:22

https://www.ebay.com/rt/ReturnCreateVie ... 4908095513

Return Item, Why are you returning this item.

I select a reason (any reason) and the NEXT button remains greyed out.

Latest PM 28.9.3, Puppy Linux Precise-Light-5.7.1 with noPAE 3.14.56 kernel.

The same page works (very slowly) with Firefox 68.6.0 ESR.

I did not test with Windows or any other linux version.

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athenian200
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Re: Ebay 'return item' NEXT button greyed out

Post by athenian200 » 2020-05-22, 15:54

I can't test that page, your link doesn't work. It displays a page saying "Something went wrong. It's not you, it's us. Please go back and try again." I think it's only visible to the person who is returning the item...

I was very curious about this page because it reminds me of another page with issues I looked at recently.
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billmcct
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Re: Ebay 'return item' NEXT button greyed out

Post by billmcct » 2020-05-22, 16:28

You need to be logged in under his profile.
Windows 8.1 (x64) - Current Pale Moon Release (x86)

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macus
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Re: Ebay 'return item' NEXT button greyed out

Post by macus » 2020-06-08, 21:31

Hi all, first post here. Just wanted to say that I'm having the same exact issue as the OP: the Next button on eBay's reason-for-return page stays disabled regardless of which selection I make. I'm using Windows 10 1803 and PM 28.10.0. It doesn't work even in Safe Mode. I hope someone can get to the bottom of this. Thanks.

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macus
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Re: Ebay 'return item' NEXT button greyed out

Post by macus » 2020-06-08, 21:49

Sorry, meant to add a screenshot:
ebay Next button disabled even in safe mode - Copy (2).jpg

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Moonchild
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Re: Ebay 'return item' NEXT button greyed out

Post by Moonchild » 2020-06-08, 21:57

How about contacting eBay customer service?
It's not like we can analyze this on our end, it being their (minified) scripting, and requiring a completed purchase and return prerequisite to even -see- the page...
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macus
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Re: Ebay 'return item' NEXT button greyed out

Post by macus » 2020-06-09, 23:21

OK, I understand your difficulty here. I'll see what they say. (It'll probably be "Use Chrome".)

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