Crash with right-click/Send to/Mail recipient

[back2themoon]

It doesn't happen often but every now and then, when trying to attach for a example a 4-5 MB zip file this way (with FM closed), I'll get the Windows crash alert. Can't reproduce it unfortunately.

[Moonchild]

Please include as much details as you can about the crash - AppCrashView output if possible, etc.

[back2themoon]

Code: Select all

==================================================
Process File      : FossaMail.exe
Event Name        : Stopped working
Event Time        : 08-Jan-14 21:42:34
User Name         : Username
Exception Code    : 0xc0000374
Exception Offset  : 
Fault Module Name : StackHash_526f
Fault Module Version: 6.3.9600.16408
Process Path      : C:\Program Files\FossaMail\FossaMail.exe
Report File Size  : 14,994
Report File Path  : C:\Users\Username\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FossaMail.exe_85d9276aed55fa9d76f37614fc621448f63cdb_9fdecf62_cab_0bb7d6c7\Report.wer
==================================================

Version=1
EventType=APPCRASH
EventTime=130336837540668064
ReportType=2
Consent=1
UploadTime=130336837544018257
ReportIdentifier=041b368f-789d-11e3-826c-001e8c8e4179
IntegratorReportIdentifier=041b368e-789d-11e3-826c-001e8c8e4179
NsAppName=FossaMail.exe
Response.BucketId=8b4bf87be2f24388b265a468ea568d74
Response.BucketTable=4
Response.LegacyBucketId=152983629
Response.type=4
Response.CabId=-163616814
Sig[0].Name=Application Name
Sig[0].Value=FossaMail.exe
Sig[1].Name=Application Version
Sig[1].Value=24.2.0.5108
Sig[2].Name=Application Timestamp
Sig[2].Value=52bcbf63
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_526f
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=523d5305
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_EA_FROM_ntdll+0x0000000000096B2A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=526f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=526f27d69839d9b83e7a91f87c90c71f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=b6db
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=b6db1d9f1499c756760c02af6276dd94
UI[2]=C:\Program Files\FossaMail\FossaMail.exe
UI[3]=FossaMail has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\FossaMail\FossaMail.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Program Files\FossaMail\MSVCP110.dll
LoadedModule[6]=C:\Program Files\FossaMail\MSVCR110.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\IMM32.DLL
LoadedModule[9]=C:\Windows\system32\MSCTF.dll
LoadedModule[10]=C:\Windows\system32\msvcrt.dll
LoadedModule[11]=c:\progra~1\agnitum\outpos~1\wl_hoo~1.dll
LoadedModule[12]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[15]=C:\Windows\system32\RPCRT4.dll
LoadedModule[16]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[17]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[18]=C:\Program Files\FossaMail\mozglue.dll
LoadedModule[19]=C:\Program Files\FossaMail\nspr4.dll
LoadedModule[20]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[21]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[22]=C:\Windows\system32\WS2_32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[24]=C:\Windows\system32\NSI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[27]=C:\Program Files\FossaMail\mozjs.dll
LoadedModule[28]=C:\Windows\system32\PSAPI.DLL
LoadedModule[29]=C:\Program Files\FossaMail\plc4.dll
LoadedModule[30]=C:\Program Files\FossaMail\plds4.dll
LoadedModule[31]=C:\Program Files\FossaMail\nssutil3.dll
LoadedModule[32]=C:\Program Files\FossaMail\nss3.dll
LoadedModule[33]=C:\Program Files\FossaMail\smime3.dll
LoadedModule[34]=C:\Program Files\FossaMail\ssl3.dll
LoadedModule[35]=C:\Program Files\FossaMail\NSLDAP32V60.dll
LoadedModule[36]=C:\Program Files\FossaMail\NSLDAPPR32V60.dll
LoadedModule[37]=C:\Program Files\FossaMail\mozsqlite3.dll
LoadedModule[38]=C:\Program Files\FossaMail\mozalloc.dll
LoadedModule[39]=C:\Program Files\FossaMail\gkmedias.dll
LoadedModule[40]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[41]=C:\Windows\system32\ole32.dll
LoadedModule[42]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[43]=C:\Program Files\FossaMail\xul.dll
LoadedModule[44]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[47]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[48]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[49]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[50]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[51]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[52]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[53]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[54]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[55]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[56]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[57]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[58]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[60]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[61]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[62]=C:\Windows\system32\propsys.dll
LoadedModule[63]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[66]=C:\Windows\system32\rsaenh.dll
LoadedModule[67]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[68]=C:\Users\Username\AppData\Roaming\FossaMail\Profiles\iz6b73hu.default\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}\components\calbasecomps.dll
LoadedModule[69]=C:\Windows\system32\WINTRUST.dll
LoadedModule[70]=C:\Windows\system32\CRYPT32.dll
LoadedModule[71]=C:\Windows\system32\MSASN1.dll
LoadedModule[72]=C:\Windows\system32\dxgi.dll
LoadedModule[73]=C:\Windows\system32\d3d10_1.dll
LoadedModule[74]=C:\Windows\SYSTEM32\d3d10_1core.dll
LoadedModule[75]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[76]=C:\Windows\SYSTEM32\aticfx64.dll
LoadedModule[77]=C:\Windows\SYSTEM32\atiuxp64.dll
LoadedModule[78]=C:\Windows\SYSTEM32\atidxx64.dll
LoadedModule[79]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[80]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[81]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[82]=C:\Windows\SYSTEM32\icm32.dll
LoadedModule[83]=C:\Windows\System32\MMDevApi.dll
LoadedModule[84]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[85]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[86]=C:\Program Files\FossaMail\MapiProxy_InUse.dll
LoadedModule[87]=C:\Windows\system32\napinsp.dll
LoadedModule[88]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[89]=C:\Windows\system32\NLAapi.dll
LoadedModule[90]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[91]=C:\Windows\System32\winrnr.dll
LoadedModule[92]=C:\Windows\SYSTEM32\ntmarta.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WERC36E.tmp.WERInternalMetadata.xml
File[0].Flags=851971
File[0].Type=5
File[0].Original.Path=C:\Users\Username\AppData\Local\Temp\WERC36E.tmp.WERInternalMetadata.xml
File[1].CabName=triagedump.dmp
File[1].Flags=808255491
File[1].Type=6
File[2].CabName=WERDataCollectionFailure.txt
File[2].Path=WERD003.tmp.WERDataCollectionFailure.txt
File[2].Flags=851971
File[2].Type=5
File[2].Original.Path=C:\Users\Username\AppData\Local\Temp\WERD003.tmp.WERDataCollectionFailure.txt
File[3].CabName=Report.cab
File[3].Path=Report.cab
File[3].Flags=196608
File[3].Type=10
File[3].Original.Path=Report.cab
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FossaMail
AppPath=C:\Program Files\FossaMail\FossaMail.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=234A297F807C27FB53675BB7929E8BAC

[Moonchild]

Aha. c0000374 = memory heap corruption. The module it errors in is a Windows OS module, as well, not a FossaMail one.
That's a really odd error to get since I don't do anything untoward with heap memory management... (and 4-5MB of attach data is hardly a heap sizing problem).
Outpost has its grubby fingers in FossaMail, by the looks of it, as well. Try disabling process monitoring in it and/or completely removing it, to test if it helps.

[back2themoon]

I'll contact Agnitum too and post back if we find something. Here's another crash log, with Outpost shut down (but not uninstalled, which in the past was the only solution with Pale Moon freeze issue, now solved)

Code: Select all

Process File      : FossaMail.exe
Event Name        : Stopped working
Event Time        : 10-Jan-14 14:27:00
User Name         : Username
Exception Code    : 0xc0000374
Exception Offset  : 
Fault Module Name : StackHash_526f
Fault Module Version: 6.3.9600.16408
Process Path      : C:\Program Files\FossaMail\FossaMail.exe
Report File Size  : 14,994
Report File Path  : C:\Users\Username\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FossaMail.exe_fcab9ed841c66a421178a57e1d6cecc16815a_9fdecf62_cab_13643519\Report.wer
==================================================

Version=1
EventType=APPCRASH
EventTime=130338304209200613
ReportType=2
Consent=1
UploadTime=130338304210210667
ReportIdentifier=80a6d543-79f2-11e3-826d-001e8c8e4179
IntegratorReportIdentifier=80a6d542-79f2-11e3-826d-001e8c8e4179
NsAppName=FossaMail.exe
Response.BucketId=8b4bf87be2f24388b265a468ea568d74
Response.BucketTable=4
Response.LegacyBucketId=152983629
Response.type=4
Response.CabId=-161444395
Sig[0].Name=Application Name
Sig[0].Value=FossaMail.exe
Sig[1].Name=Application Version
Sig[1].Value=24.2.0.5108
Sig[2].Name=Application Timestamp
Sig[2].Value=52bcbf63
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_526f
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=523d5305
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_16_FROM_ntdll+0x0000000000096B2A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=526f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=526f27d69839d9b83e7a91f87c90c71f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=670c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=670c5c5917d0a0f9fc6f2e125529d28e
UI[2]=C:\Program Files\FossaMail\FossaMail.exe
UI[3]=FossaMail has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\FossaMail\FossaMail.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Program Files\FossaMail\MSVCP110.dll
LoadedModule[6]=C:\Program Files\FossaMail\MSVCR110.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\IMM32.DLL
LoadedModule[9]=C:\Windows\system32\MSCTF.dll
LoadedModule[10]=C:\Windows\system32\msvcrt.dll
LoadedModule[11]=c:\progra~1\agnitum\outpos~1\wl_hoo~1.dll
LoadedModule[12]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[15]=C:\Windows\system32\RPCRT4.dll
LoadedModule[16]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[17]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[18]=C:\Program Files\FossaMail\mozglue.dll
LoadedModule[19]=C:\Program Files\FossaMail\nspr4.dll
LoadedModule[20]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[21]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[22]=C:\Windows\system32\WS2_32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[24]=C:\Windows\system32\NSI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[27]=C:\Program Files\FossaMail\mozjs.dll
LoadedModule[28]=C:\Windows\system32\PSAPI.DLL
LoadedModule[29]=C:\Program Files\FossaMail\plc4.dll
LoadedModule[30]=C:\Program Files\FossaMail\plds4.dll
LoadedModule[31]=C:\Program Files\FossaMail\nssutil3.dll
LoadedModule[32]=C:\Program Files\FossaMail\nss3.dll
LoadedModule[33]=C:\Program Files\FossaMail\smime3.dll
LoadedModule[34]=C:\Program Files\FossaMail\ssl3.dll
LoadedModule[35]=C:\Program Files\FossaMail\NSLDAP32V60.dll
LoadedModule[36]=C:\Program Files\FossaMail\NSLDAPPR32V60.dll
LoadedModule[37]=C:\Program Files\FossaMail\mozsqlite3.dll
LoadedModule[38]=C:\Program Files\FossaMail\mozalloc.dll
LoadedModule[39]=C:\Program Files\FossaMail\gkmedias.dll
LoadedModule[40]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[41]=C:\Windows\system32\ole32.dll
LoadedModule[42]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[43]=C:\Program Files\FossaMail\xul.dll
LoadedModule[44]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[47]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[48]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[49]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[50]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[51]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[52]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[53]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[54]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[55]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[56]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[57]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[58]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[60]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[61]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[62]=C:\Windows\system32\propsys.dll
LoadedModule[63]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[66]=C:\Windows\system32\rsaenh.dll
LoadedModule[67]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[68]=C:\Users\Username\AppData\Roaming\FossaMail\Profiles\iz6b73hu.default\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}\components\calbasecomps.dll
LoadedModule[69]=C:\Windows\system32\WINTRUST.dll
LoadedModule[70]=C:\Windows\system32\CRYPT32.dll
LoadedModule[71]=C:\Windows\system32\MSASN1.dll
LoadedModule[72]=C:\Windows\system32\dxgi.dll
LoadedModule[73]=C:\Windows\system32\d3d10_1.dll
LoadedModule[74]=C:\Windows\SYSTEM32\d3d10_1core.dll
LoadedModule[75]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[76]=C:\Windows\SYSTEM32\aticfx64.dll
LoadedModule[77]=C:\Windows\SYSTEM32\atiuxp64.dll
LoadedModule[78]=C:\Windows\SYSTEM32\atidxx64.dll
LoadedModule[79]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[80]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[81]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[82]=C:\Windows\SYSTEM32\icm32.dll
LoadedModule[83]=C:\Windows\System32\MMDevApi.dll
LoadedModule[84]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[85]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[86]=C:\Program Files\FossaMail\MapiProxy_InUse.dll
LoadedModule[87]=C:\Windows\system32\napinsp.dll
LoadedModule[88]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[89]=C:\Windows\system32\NLAapi.dll
LoadedModule[90]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[91]=C:\Windows\System32\winrnr.dll
LoadedModule[92]=C:\Windows\SYSTEM32\ntmarta.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER24AE.tmp.WERInternalMetadata.xml
File[0].Flags=851971
File[0].Type=5
File[0].Original.Path=C:\Users\Username\AppData\Local\Temp\WER24AE.tmp.WERInternalMetadata.xml
File[1].CabName=triagedump.dmp
File[1].Flags=808255491
File[1].Type=6
File[2].CabName=WERDataCollectionFailure.txt
File[2].Path=WER2E95.tmp.WERDataCollectionFailure.txt
File[2].Flags=851971
File[2].Type=5
File[2].Original.Path=C:\Users\Username\AppData\Local\Temp\WER2E95.tmp.WERDataCollectionFailure.txt
File[3].CabName=Report.cab
File[3].Path=Report.cab
File[3].Flags=196608
File[3].Type=10
File[3].Original.Path=Report.cab
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FossaMail
AppPath=C:\Program Files\FossaMail\FossaMail.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=234A297F807C27FB53675BB7929E8BAC

[Moonchild]

As you can see, the hook is still loaded in the crashing process:

Code: Select all

LoadedModule[11]=c:\progra~1\agnitum\outpos~1\wl_hoo~1.dll

So disabling it doesn't prevent Outpost from injecting the hook dll in FossaMail (which is rather poor design, IMHO. If you completely disable the program, it should no longer hook into other processes). The only way around to test it may be to completely uninstall Outpost, like before for Pale Moon. I gather they may have to make a hard exception for FossaMail.

[back2themoon]

This one is with Outpost uninstalled. Tried the same thing, crashed the 1st time, right after a restart.

Code: Select all

Process File      : FossaMail.exe
Event Name        : Stopped working
Event Time        : 11-Jan-14 00:50:10
User Name         : Username
Exception Code    : 0xc0000374
Exception Offset  : 
Fault Module Name : StackHash_526f
Fault Module Version: 6.3.9600.16408
Process Path      : C:\Program Files\FossaMail\FossaMail.exe
Report File Size  : 14,874
Report File Path  : C:\Users\Username\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FossaMail.exe_6c60487cd77feb53a31fa2533667df4cf331a1a_9fdecf62_cab_0efbe783\Report.wer
==================================================

Version=1
EventType=APPCRASH
EventTime=130338678103875520
ReportType=2
Consent=1
UploadTime=130338678104595500
ReportIdentifier=8e814833-7a49-11e3-826e-001e8c8e4179
IntegratorReportIdentifier=8e814832-7a49-11e3-826e-001e8c8e4179
NsAppName=FossaMail.exe
Response.BucketId=8b4bf87be2f24388b265a468ea568d74
Response.BucketTable=4
Response.LegacyBucketId=152983629
Response.type=4
Response.CabId=-160817309
Sig[0].Name=Application Name
Sig[0].Value=FossaMail.exe
Sig[1].Name=Application Version
Sig[1].Value=24.2.0.5108
Sig[2].Name=Application Timestamp
Sig[2].Value=52bcbf63
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_526f
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=523d5305
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_FE_FROM_ntdll+0x0000000000096B2A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=526f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=526f27d69839d9b83e7a91f87c90c71f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=670c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=670c5c5917d0a0f9fc6f2e125529d28e
UI[2]=C:\Program Files\FossaMail\FossaMail.exe
UI[3]=FossaMail has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\FossaMail\FossaMail.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Program Files\FossaMail\MSVCP110.dll
LoadedModule[6]=C:\Program Files\FossaMail\MSVCR110.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\IMM32.DLL
LoadedModule[9]=C:\Windows\system32\MSCTF.dll
LoadedModule[10]=C:\Windows\system32\msvcrt.dll
LoadedModule[11]=C:\Program Files\FossaMail\mozglue.dll
LoadedModule[12]=C:\Program Files\FossaMail\nspr4.dll
LoadedModule[13]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[15]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\system32\RPCRT4.dll
LoadedModule[18]=C:\Windows\system32\WS2_32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[20]=C:\Windows\system32\NSI.dll
LoadedModule[21]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[23]=C:\Program Files\FossaMail\mozjs.dll
LoadedModule[24]=C:\Windows\system32\PSAPI.DLL
LoadedModule[25]=C:\Program Files\FossaMail\plc4.dll
LoadedModule[26]=C:\Program Files\FossaMail\plds4.dll
LoadedModule[27]=C:\Program Files\FossaMail\nssutil3.dll
LoadedModule[28]=C:\Program Files\FossaMail\nss3.dll
LoadedModule[29]=C:\Program Files\FossaMail\smime3.dll
LoadedModule[30]=C:\Program Files\FossaMail\ssl3.dll
LoadedModule[31]=C:\Program Files\FossaMail\NSLDAP32V60.dll
LoadedModule[32]=C:\Program Files\FossaMail\NSLDAPPR32V60.dll
LoadedModule[33]=C:\Program Files\FossaMail\mozsqlite3.dll
LoadedModule[34]=C:\Program Files\FossaMail\mozalloc.dll
LoadedModule[35]=C:\Program Files\FossaMail\gkmedias.dll
LoadedModule[36]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[37]=C:\Windows\system32\ole32.dll
LoadedModule[38]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[39]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[40]=C:\Program Files\FossaMail\xul.dll
LoadedModule[41]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[42]=C:\Windows\system32\SHELL32.dll
LoadedModule[43]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[44]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[45]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[47]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[48]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[49]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[50]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[51]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[53]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[54]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[55]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[56]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[57]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[58]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[59]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[60]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[61]=C:\Windows\system32\propsys.dll
LoadedModule[62]=C:\Windows\system32\profapi.dll
LoadedModule[63]=C:\Windows\system32\mswsock.dll
LoadedModule[64]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[65]=C:\Windows\system32\rsaenh.dll
LoadedModule[66]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[67]=C:\Users\Username\AppData\Roaming\FossaMail\Profiles\iz6b73hu.default\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}\components\calbasecomps.dll
LoadedModule[68]=C:\Windows\system32\WINTRUST.dll
LoadedModule[69]=C:\Windows\system32\CRYPT32.dll
LoadedModule[70]=C:\Windows\system32\MSASN1.dll
LoadedModule[71]=C:\Windows\system32\dxgi.dll
LoadedModule[72]=C:\Windows\system32\d3d10_1.dll
LoadedModule[73]=C:\Windows\SYSTEM32\d3d10_1core.dll
LoadedModule[74]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[75]=C:\Windows\SYSTEM32\aticfx64.dll
LoadedModule[76]=C:\Windows\SYSTEM32\atiuxp64.dll
LoadedModule[77]=C:\Windows\SYSTEM32\atidxx64.dll
LoadedModule[78]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[79]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[80]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[81]=C:\Windows\SYSTEM32\icm32.dll
LoadedModule[82]=C:\Windows\System32\MMDevApi.dll
LoadedModule[83]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[84]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[85]=C:\Program Files\FossaMail\MapiProxy_InUse.dll
LoadedModule[86]=C:\Windows\system32\napinsp.dll
LoadedModule[87]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[88]=C:\Windows\system32\NLAapi.dll
LoadedModule[89]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[90]=C:\Windows\System32\winrnr.dll
LoadedModule[91]=C:\Windows\SYSTEM32\ntmarta.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WERD11C.tmp.WERInternalMetadata.xml
File[0].Flags=851971
File[0].Type=5
File[0].Original.Path=C:\Users\Username\AppData\Local\Temp\WERD11C.tmp.WERInternalMetadata.xml
File[1].CabName=triagedump.dmp
File[1].Flags=808255491
File[1].Type=6
File[2].CabName=WERDataCollectionFailure.txt
File[2].Path=WERDE2F.tmp.WERDataCollectionFailure.txt
File[2].Flags=851971
File[2].Type=5
File[2].Original.Path=C:\Users\Username\AppData\Local\Temp\WERDE2F.tmp.WERDataCollectionFailure.txt
File[3].CabName=Report.cab
File[3].Path=Report.cab
File[3].Flags=196608
File[3].Type=10
File[3].Original.Path=Report.cab
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FossaMail
AppPath=C:\Program Files\FossaMail\FossaMail.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=234A297F807C27FB53675BB7929E8BAC

[dark_moon]

Did you test a clean fossamail profile? Because
LoadedModule[67]=C:\Users\Username\AppData\Roaming\FossaMail\Profiles\iz6b73hu.default\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}\components\calbasecomps.dll

[back2themoon]

Did you test a clean fossamail profile? Because
LoadedModule[67]=C:\Users\Username\AppData\Roaming\FossaMail\Profiles\iz6b73hu.default\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}\components\calbasecomps.dll

Isn't that a Lightning component? I've only ever used the version found alongside the FM downloads, installed in FM of course. (not sure what's the difference with the 'regular' TB version). For the rest though, my profile was copied over TB so I may try with a new profile too.

[back2themoon]

Moved the Roaming/FM folder leaving it empty. Opened FM normally, set is as default, created one mail account and closed it. Tried the send to/mail recipient and it crashes. Opening it normally from the start menu works fine. Should I give Windows' Safe Mode a go?

Code: Select all

Process File      : FossaMail.exe
Event Name        : Stopped working
Event Time        : 11-Jan-14 01:45:57
User Name         : Username
Exception Code    : 0xc0000374
Exception Offset  : 
Fault Module Name : StackHash_526f
Fault Module Version: 6.3.9600.16408
Process Path      : C:\Program Files\FossaMail\FossaMail.exe
Report File Size  : 12,486
Report File Path  : C:\Users\Username\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FossaMail.exe_6c60487cd77feb53a31fa2533667df4cf331a1a_9fdecf62_0b36ea69\Report.wer
==================================================

Version=1
EventType=APPCRASH
EventTime=130338711579447941
ReportType=2
Consent=1
UploadTime=130338711580248041
ReportIdentifier=59cff6e8-7a51-11e3-826e-001e8c8e4179
IntegratorReportIdentifier=59cff6e7-7a51-11e3-826e-001e8c8e4179
NsAppName=FossaMail.exe
Response.BucketId=8b4bf87be2f24388b265a468ea568d74
Response.BucketTable=4
Response.LegacyBucketId=152983629
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FossaMail.exe
Sig[1].Name=Application Version
Sig[1].Value=24.2.0.5108
Sig[2].Name=Application Timestamp
Sig[2].Value=52bcbf63
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_526f
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=523d5305
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_FE_FROM_ntdll+0x0000000000096B2A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=526f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=526f27d69839d9b83e7a91f87c90c71f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=670c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=670c5c5917d0a0f9fc6f2e125529d28e
UI[2]=C:\Program Files\FossaMail\FossaMail.exe
UI[3]=FossaMail has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\FossaMail\FossaMail.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Program Files\FossaMail\MSVCP110.dll
LoadedModule[6]=C:\Program Files\FossaMail\MSVCR110.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\IMM32.DLL
LoadedModule[9]=C:\Windows\system32\MSCTF.dll
LoadedModule[10]=C:\Windows\system32\msvcrt.dll
LoadedModule[11]=C:\Program Files\FossaMail\mozglue.dll
LoadedModule[12]=C:\Program Files\FossaMail\nspr4.dll
LoadedModule[13]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[15]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\system32\RPCRT4.dll
LoadedModule[18]=C:\Windows\system32\WS2_32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[20]=C:\Windows\system32\NSI.dll
LoadedModule[21]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[23]=C:\Program Files\FossaMail\mozjs.dll
LoadedModule[24]=C:\Windows\system32\PSAPI.DLL
LoadedModule[25]=C:\Program Files\FossaMail\plc4.dll
LoadedModule[26]=C:\Program Files\FossaMail\plds4.dll
LoadedModule[27]=C:\Program Files\FossaMail\nssutil3.dll
LoadedModule[28]=C:\Program Files\FossaMail\nss3.dll
LoadedModule[29]=C:\Program Files\FossaMail\smime3.dll
LoadedModule[30]=C:\Program Files\FossaMail\ssl3.dll
LoadedModule[31]=C:\Program Files\FossaMail\NSLDAP32V60.dll
LoadedModule[32]=C:\Program Files\FossaMail\NSLDAPPR32V60.dll
LoadedModule[33]=C:\Program Files\FossaMail\mozsqlite3.dll
LoadedModule[34]=C:\Program Files\FossaMail\mozalloc.dll
LoadedModule[35]=C:\Program Files\FossaMail\gkmedias.dll
LoadedModule[36]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[37]=C:\Windows\system32\ole32.dll
LoadedModule[38]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[39]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[40]=C:\Program Files\FossaMail\xul.dll
LoadedModule[41]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[42]=C:\Windows\system32\SHELL32.dll
LoadedModule[43]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[44]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[45]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[47]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[48]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[49]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[50]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[51]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[53]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[54]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[55]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[56]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[57]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[58]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[59]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[60]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[61]=C:\Windows\system32\propsys.dll
LoadedModule[62]=C:\Windows\system32\profapi.dll
LoadedModule[63]=C:\Windows\system32\mswsock.dll
LoadedModule[64]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[65]=C:\Windows\system32\rsaenh.dll
LoadedModule[66]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[67]=C:\Windows\system32\WINTRUST.dll
LoadedModule[68]=C:\Windows\system32\CRYPT32.dll
LoadedModule[69]=C:\Windows\system32\MSASN1.dll
LoadedModule[70]=C:\Windows\SYSTEM32\t2embed.dll
LoadedModule[71]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[72]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[73]=C:\Windows\SYSTEM32\icm32.dll
LoadedModule[74]=C:\Windows\System32\MMDevApi.dll
LoadedModule[75]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[76]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[77]=C:\Program Files\FossaMail\MapiProxy_InUse.dll
LoadedModule[78]=C:\Windows\system32\napinsp.dll
LoadedModule[79]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[80]=C:\Windows\system32\NLAapi.dll
LoadedModule[81]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[82]=C:\Windows\System32\winrnr.dll
LoadedModule[83]=C:\Windows\SYSTEM32\ntmarta.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FossaMail
AppPath=C:\Program Files\FossaMail\FossaMail.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=234A297F807C27FB53675BB7929E8BAC

[dark_moon]

FossaMail come without addons and the path tells you that this is a addon (extensions).
Hmm now must Moonchild post what the problem is. Have no idea.

[Moonchild]

Okay, we can rule out Outpost then.

The problem is that debugging is impossible for me since:

Code: Select all

Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_526f
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=523d5305
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_FE_FROM_ntdll+0x0000000000096B2A

Interpreted: The crash occurs in the StackHash module, causing heap corruption in the process. This module is a Microsoft module, Windows 8.1 code (6.3.*). I don't have debugging capabilities for anything but the code I build myself
Seems like FossaMail brings to light a bug in Windows, here. You could always report this to Microsoft and see if they are willing to fix it?

[back2themoon]

I'll have to rely to Windows' automatic report... unless there's a more reliable way to contact them?

[Moonchild]

I'll have to rely to Windows' automatic report... unless there's a more reliable way to contact them?

No, I think you'll have to rely on the automatic crash reporter in this case. It will send them all the technical details in one go, and they should be able to figure out the cause and provide a patch.

Other ways of contacting Microsoft with specific crash details tend to end up on the wrong desk or not handled at all.

[back2themoon]

A few tests, the x86 version doesn't seem to crash on this. Also, the x86 offline installer wouldn't start at all (same for Pale Moon). It only worked if ran as admin (PM's web installer is fine).

[dark_moon]

Did you use a restricted windows account?
All programm which you install and they wan't to write to your systemdrive need admin rights, so this is normal.

I install PM x64 and FM x64 without any problems.

[back2themoon]

It's my usual admin account. Not sure what changed, never had this before with the offline installers. When the "extracting..." window closes, nothing happens.

[Moonchild]

It's my usual admin account. Not sure what changed, never had this before with the offline installers. When the "extracting..." window closes, nothing happens.

The installer writes files to the Windows TEMP folder and runs setup from there. It's possible this kind of behavior is blocked by your antivirus since it's a common technique used by malware, and as such the setup program never runs.

[Neil_Parks]

(deleted by author)

[back2themoon]

After installing Outlook, Send to Mail always opens Outlook, even if FM is set as default and Outlook's "Make default program at startup" setting has been disabled. Windows' "Set Program Access and Computer Defaults" reports FM as Thunderbird - maybe it has trouble keeping it as default?