Fix Crash?

Support topics for the mail/news/chat client

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johnywhy
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Posts: 2
Joined: Thu Apr 06, 2017 11:19 pm

Fix Crash?

Postby johnywhy » Thu Apr 06, 2017 11:25 pm

Hi

FossaMail crashed. How can i fix it?
Below are error console and troubleshooting info.

Timestamp: 4/6/2017 2:12:15 PM
Error: TypeError: tab is undefined
Source File: chrome://messenger/content/tabmail.xml
Line: 1067

Timestamp: 4/6/2017 2:12:18 PM
Error: NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIJumpListShortcut.app]
Source File: resource://gre/modules/windowsJumpLists.js
Line: 192

Timestamp: 4/6/2017 2:12:26 PM
Error: Please do not load stuff in the multimessage browser directly, use the SummaryFrameManager instead.
Source File: resource://gre/modules/summaryFrameManager.js
Line: 84


Application Basics

Name: FossaMail
Version: 38.1.0
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:3.0) Gecko/20100101 Goanna/20170311 FossaMail/38.1.0
Profile Folder: Show Folder

(Local drive)
Application Build ID: 20170311223652
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory

Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

account4:
INCOMING: account4, , (imap) mail.bayviewboom.org:993, SSL, passwordCleartext
OUTGOING: mail.bayviewboom.org:465, SSL, passwordCleartext, true

Extensions
Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

Important Modified Preferences

Name: Value

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.1.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c0e35a66-7fa8-4bd2-a2c5-d46bea59bc0
network.cookie.prefsMigrated: true

Graphics

Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0f31
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.4276
Driver Date: 8-17-2015
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.17415)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0

AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo

JavaScript

Incremental GC: 1

Accessibility

Activated: 0
Prevent Accessibility: 0

Library Versions

Expected minimum version
Version in use

NSPR
4.10.10
4.10.10

NSS
3.19.5.0 Basic ECC
3.19.5.0 Basic ECC

NSS Util
3.19.5.0
3.19.5.0

NSS SSL
3.19.5.0 Basic ECC
3.19.5.0 Basic ECC

NSS S/MIME
3.19.5.0 Basic ECC
3.19.5.0 Basic ECC

johnywhy
New to the forum
New to the forum
Posts: 2
Joined: Thu Apr 06, 2017 11:19 pm

Re: Fix Crash?

Postby johnywhy » Fri Apr 07, 2017 8:18 am

always just freezes.


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