Pale Moon forum

Discussion forum for the Pale Moon web browser
https://forum.palemoon.org/

Crashing issue

https://forum.palemoon.org/viewtopic.php?f=3&t=5726

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Crashing issue

Posted: 2014-09-20, 13:18
by FortunaDraken
Operating system: Windows 8
Browser version: 24.7.2 (Pale Moon says it's up-to-date at the time of posting)
32-bit or 64-bit?: I think it's the 64 bit version. If someone could tell me how to check, I will confirm this.
Theme: Default?
Installed add-ons:
- Adblock Plus 2.6.4
- Gmail Notifier 0.4.7
- LJLogin 2.2.1
- NoScript 2.6.8.41
Installed plugins:
- Shockwave Flash 14.0.0.179
- Microsoft Office 2013 15.0.4545.1000 & 15.0.4514.1000
- Google Update 1.3.24.15
- ArcPlugin 1.0.0.1
- Adobe Acrobat 11.0.7.79
- Java 10.51.2.13 + toolkit
- iTunes application detector 1.0.1.1
- Photo Gallery 16.4.3503.728
- Intel Identity Protection 2.1.42.0
- MetaStream 3 3.5.0.36 (Disabled)


At first I thought Pale Moon was having issues with one of my games off Steam that I play on occasion, which I was alright with, but now it's started on another game so I believe I this is reportable. Whenever I'm playing a Steam game in fullscreen mode (and only fullscreen), whenever I eventually finish with the game and close it down, it causes Pale Moon to crash. Doesn't matter if I was using Pale Moon at the time or if it was just sitting idle in the background, if it's open when I close the game, it'll crash. Thankfully it can restore the session when it does this, but it is annoying when I'm mid-video or mid-download at the time. Crash file is attached.

Re: Crashing issue

Posted: 2014-09-20, 17:04
by ron_1
FortunaDraken wrote:
32-bit or 64-bit?: I think it's the 64 bit version. If someone could tell me how to check, I will confirm this.
On the tool bar, go to Help >> About Pale Moon.
Untitled.jpg
ADDED:
According to your crash report, you are using the 32 bit version.

Re: Crashing issue

Posted: 2014-09-20, 17:59
by Moonchild
Unfortunately your crash file only refers to where the WER file was saved.

Can you please include the information from help -> troubleshooting information in Pale Moon so we have details about the browser environment in which the crash occurred, and use AppCrashView (see link from one of the stickies) to analyze the WER and give details about the actual crash?

Re: Crashing issue

Posted: 2014-09-20, 23:44
by FortunaDraken
It would be helpful if that program actually saved the report and not what it did when you hit save. But I think this is right. And...you mean this?
Application Basics
------------------

Name: Pale Moon
Version: 24.7.2
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.7) Gecko/20140907 Firefox/24.7 PaleMoon/24.7.2

Extensions
----------

Name: Adblock Plus
Version: 2.6.4
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Gmail Notifier (restartless)
Version: 0.4.7
Enabled: true
ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Name: LJlogin
Version: 2.2.1
Enabled: true
ID: {ad4ee9e5-49c7-4589-acf3-db9fa76a95c9}

Name: NoScript
Version: 2.6.8.41
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Greasemonkey
Version: 1.15
Enabled: false
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Multi Links
Version: 3.0.0.19
Enabled: false
ID: multilinks@plugin

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 153600
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 4
browser.startup.homepage: http://google.com/
browser.startup.homepage_override.buildID: 20140907200403
browser.startup.homepage_override.mstone: 24.7.0
browser.tabs.insertRelatedAfterCurrent: true
dom.mozApps.used: true
extensions.lastAppVersion: 24.7.2
font.internaluseonly.changed: false
layers.prefer-d3d9: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1411035108
places.history.expiration.transient_current_max_pages: 104528
plugin.disable_full_page_plugin_for_types:
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1410343889

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0166
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16581)
Driver Date: 8-1-2012
Driver Version: 8.982.6.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2

NSS
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC

NSSSMIME
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC

NSSSSL
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC

NSSUTIL
Expected minimum version: 3.16.2
Version in use: 3.16.2

Re: Crashing issue

Posted: 2014-09-21, 00:20
by Moonchild
Yes, that is exactly what I was asking ;)

The crash code you hit is a rather infamous one, affecting many different programs on Windows, especially ones that use more advanced graphics. It's not necessarily a Pale Moon problem, although Pale Moon triggers it.

You may be able to solve this quickly and easily by installing the latest video drivers for your Intel HD graphics. The drivers you are using are very old, and have known issues, to such an extent even that most features of it are blocked in Pale Moon and an older, less supported (especially on Windows 8) fallback rendering is used. Please try that first.

Re: Crashing issue

Posted: 2014-09-26, 11:54
by FortunaDraken
Hasn't helped, unfortunately.

Also I can't seem to attach the crash file for you, I keep getting this CloudFlare thing with an 16ff434e5c6c04c2 ID.

Re: Crashing issue

Posted: 2014-09-26, 12:16
by Moonchild
if the exception code is the same then adding another crash report won't help, unfortunately.
But I see that you are also preferring d3d9 for layers acceleration in your preferences. While that may have been necessary with your old drivers, it could cause issues of its own in the new ones.

Please try resetting layers.prefer-d3d9 to default now you've updated your drivers.

Re: Crashing issue

Posted: 2014-09-28, 10:44
by FortunaDraken
Still a no-go. Let's see if I can copy-paste from the crash app, since attaching things isn't working...
Version=1
EventType=APPCRASH
EventTime=130563745155484779
ReportType=2
Consent=1
UploadTime=130563745156601185
ReportIdentifier=1012cf52-46fc-11e4-bed8-b888e36acb88
IntegratorReportIdentifier=1012cf51-46fc-11e4-bed8-b888e36acb88
WOW64=1
NsAppName=palemoon.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=24.7.0.5363
Sig[2].Name=Application Timestamp
Sig[2].Value=540cbd44
Sig[3].Name=Fault Module Name
Sig[3].Value=xul.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=24.7.0.5363
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=540cbcbe
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=0087dccc
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=5f96
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=5f96a14ffa772d85a61cedb25575a318
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=19dc
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=19dc1f2aafef780fab5cb6229133bbc5
UI[2]=C:\Program Files (x86)\Pale Moon\palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Pale Moon\palemoon.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\windows\SYSTEM32\USER32.dll
LoadedModule[5]=C:\Program Files (x86)\Pale Moon\MSVCR110.dll
LoadedModule[6]=C:\Program Files (x86)\Pale Moon\MSVCP110.dll
LoadedModule[7]=C:\windows\SYSTEM32\GDI32.dll
LoadedModule[8]=C:\windows\system32\IMM32.DLL
LoadedModule[9]=C:\windows\SYSTEM32\MSCTF.dll
LoadedModule[10]=C:\windows\SYSTEM32\msvcrt.dll
LoadedModule[11]=C:\Program Files (x86)\Pale Moon\mozglue.dll
LoadedModule[12]=C:\Program Files (x86)\Pale Moon\nss3.dll
LoadedModule[13]=C:\windows\SYSTEM32\WINMM.dll
LoadedModule[14]=C:\windows\SYSTEM32\WSOCK32.dll
LoadedModule[15]=C:\windows\SYSTEM32\ADVAPI32.dll
LoadedModule[16]=C:\windows\SYSTEM32\WINMMBASE.dll
LoadedModule[17]=C:\windows\SYSTEM32\WS2_32.dll
LoadedModule[18]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\windows\SYSTEM32\RPCRT4.dll
LoadedModule[20]=C:\windows\SYSTEM32\cfgmgr32.dll
LoadedModule[21]=C:\windows\SYSTEM32\DEVOBJ.dll
LoadedModule[22]=C:\windows\SYSTEM32\NSI.dll
LoadedModule[23]=C:\windows\SYSTEM32\SspiCli.dll
LoadedModule[24]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[25]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[26]=C:\Program Files (x86)\Pale Moon\mozjs.dll
LoadedModule[27]=C:\windows\SYSTEM32\PSAPI.DLL
LoadedModule[28]=C:\Program Files (x86)\Pale Moon\mozalloc.dll
LoadedModule[29]=C:\Program Files (x86)\Pale Moon\gkmedias.dll
LoadedModule[30]=C:\windows\SYSTEM32\USP10.dll
LoadedModule[31]=C:\windows\SYSTEM32\ole32.dll
LoadedModule[32]=C:\windows\SYSTEM32\MSIMG32.dll
LoadedModule[33]=C:\windows\SYSTEM32\combase.dll
LoadedModule[34]=C:\Program Files (x86)\Pale Moon\xul.dll
LoadedModule[35]=C:\windows\SYSTEM32\NETAPI32.dll
LoadedModule[36]=C:\windows\SYSTEM32\SHELL32.dll
LoadedModule[37]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[38]=C:\windows\SYSTEM32\SHLWAPI.dll
LoadedModule[39]=C:\windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[40]=C:\windows\SYSTEM32\UxTheme.dll
LoadedModule[41]=C:\windows\SYSTEM32\SETUPAPI.dll
LoadedModule[42]=C:\windows\SYSTEM32\OLEAUT32.dll
LoadedModule[43]=C:\windows\SYSTEM32\netutils.dll
LoadedModule[44]=C:\windows\SYSTEM32\srvcli.dll
LoadedModule[45]=C:\windows\SYSTEM32\wkscli.dll
LoadedModule[46]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[47]=C:\windows\SYSTEM32\SAMCLI.DLL
LoadedModule[48]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[49]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[50]=C:\windows\SYSTEM32\dwrite.dll
LoadedModule[51]=C:\Program Files (x86)\Samsung\Settings\CmdServer\WinCRT.dll
LoadedModule[52]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[53]=C:\windows\SYSTEM32\clbcatq.dll
LoadedModule[54]=C:\windows\system32\propsys.dll
LoadedModule[55]=C:\windows\system32\mswsock.dll
LoadedModule[56]=C:\Program Files (x86)\Pale Moon\browser\components\browsercomps.dll
LoadedModule[57]=C:\windows\SYSTEM32\WINTRUST.dll
LoadedModule[58]=C:\windows\SYSTEM32\CRYPT32.dll
LoadedModule[59]=C:\windows\SYSTEM32\MSASN1.dll
LoadedModule[60]=C:\windows\system32\dxgi.dll
LoadedModule[61]=C:\windows\system32\d3d10_1.dll
LoadedModule[62]=C:\windows\SYSTEM32\d3d10_1core.dll
LoadedModule[63]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[64]=C:\windows\SYSTEM32\igd10iumd32.dll
LoadedModule[65]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[66]=C:\windows\SYSTEM32\ncrypt.dll
LoadedModule[67]=C:\windows\SYSTEM32\NTASN1.dll
LoadedModule[68]=C:\windows\SYSTEM32\igdusc32.dll
LoadedModule[69]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[70]=C:\windows\SYSTEM32\mscms.dll
LoadedModule[71]=C:\windows\SYSTEM32\USERENV.dll
LoadedModule[72]=C:\windows\SYSTEM32\profapi.dll
LoadedModule[73]=C:\windows\SYSTEM32\CRYPTSP.dll
LoadedModule[74]=C:\windows\system32\rsaenh.dll
LoadedModule[75]=C:\windows\System32\MMDevApi.dll
LoadedModule[76]=C:\windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[77]=C:\windows\SYSTEM32\powrprof.dll
LoadedModule[78]=C:\windows\system32\napinsp.dll
LoadedModule[79]=C:\windows\system32\pnrpnsp.dll
LoadedModule[80]=C:\windows\system32\NLAapi.dll
LoadedModule[81]=C:\windows\SYSTEM32\DNSAPI.dll
LoadedModule[82]=C:\windows\System32\winrnr.dll
LoadedModule[83]=C:\windows\system32\wshbth.dll
LoadedModule[84]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[85]=C:\Program Files (x86)\Pale Moon\softokn3.dll
LoadedModule[86]=C:\Program Files (x86)\Pale Moon\nssdbm3.dll
LoadedModule[87]=C:\Program Files (x86)\Pale Moon\freebl3.dll
LoadedModule[88]=C:\Program Files (x86)\Pale Moon\nssckbi.dll
LoadedModule[89]=C:\windows\SYSTEM32\WININET.dll
LoadedModule[90]=C:\windows\SYSTEM32\iertutil.dll
LoadedModule[91]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[92]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5\comctl32.dll
LoadedModule[93]=C:\windows\SYSTEM32\winhttp.dll
LoadedModule[94]=C:\Windows\System32\rasadhlp.dll
LoadedModule[95]=C:\windows\System32\fwpuclnt.dll
LoadedModule[96]=C:\windows\system32\explorerframe.dll
LoadedModule[97]=C:\windows\system32\DUser.dll
LoadedModule[98]=C:\windows\system32\DUI70.dll
LoadedModule[99]=C:\windows\SYSTEM32\ntmarta.dll
LoadedModule[100]=C:\windows\SYSTEM32\LINKINFO.dll
LoadedModule[101]=C:\windows\SYSTEM32\ntshrui.dll
LoadedModule[102]=C:\windows\SYSTEM32\cscapi.dll
LoadedModule[103]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[104]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[105]=C:\windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[106]=C:\windows\SYSTEM32\icm32.dll
LoadedModule[107]=C:\windows\system32\mfplat.dll
LoadedModule[108]=C:\windows\SYSTEM32\AVRT.dll
LoadedModule[109]=C:\windows\system32\mfreadwrite.dll
LoadedModule[110]=C:\windows\SYSTEM32\MFCORE.dll
LoadedModule[111]=C:\windows\SYSTEM32\ksuser.dll
LoadedModule[112]=C:\windows\system32\mf.dll
LoadedModule[113]=C:\windows\SYSTEM32\mfnetcore.dll
LoadedModule[114]=C:\windows\system32\dxva2.dll
LoadedModule[115]=C:\windows\SYSTEM32\wdmaud.drv
LoadedModule[116]=C:\windows\SYSTEM32\msacm32.drv
LoadedModule[117]=C:\windows\SYSTEM32\MSACM32.dll
LoadedModule[118]=C:\windows\SYSTEM32\midimap.dll
LoadedModule[119]=C:\windows\System32\comdlg32.dll
LoadedModule[120]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[121]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[122]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[123]=C:\windows\SYSTEM32\XmlLite.dll
LoadedModule[124]=C:\windows\System32\StructuredQuery.dll
LoadedModule[125]=C:\windows\system32\SearchFolder.dll
LoadedModule[126]=C:\windows\SYSTEM32\apphelp.dll
LoadedModule[127]=C:\Windows\SYSTEM32\actxprxy.dll
LoadedModule[128]=C:\Windows\SYSTEM32\thumbcache.dll
LoadedModule[129]=C:\windows\System32\shdocvw.dll
LoadedModule[130]=C:\windows\system32\IconCodecService.dll
LoadedModule[131]=C:\windows\system32\NetworkExplorer.dll
LoadedModule[132]=C:\Windows\SYSTEM32\twinapi.dll
LoadedModule[133]=C:\windows\SYSTEM32\MPR.dll
LoadedModule[134]=C:\windows\System32\drprov.dll
LoadedModule[135]=C:\windows\System32\WINSTA.dll
LoadedModule[136]=C:\windows\System32\ntlanman.dll
LoadedModule[137]=C:\windows\System32\davclnt.dll
LoadedModule[138]=C:\windows\System32\DAVHLPR.dll
LoadedModule[139]=C:\Windows\SYSTEM32\dlnashext.dll
LoadedModule[140]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\GROOVEEX.DLL
LoadedModule[141]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\MSVCR100.dll
LoadedModule[142]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\MSVCP100.dll
LoadedModule[143]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ATL100.DLL
LoadedModule[144]=C:\windows\SYSTEM32\msi.dll
LoadedModule[145]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[146]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\1033\GrooveIntlResource.dll
LoadedModule[147]=C:\Windows\SYSTEM32\ieframe.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files (x86)\Pale Moon\palemoon.exe
NsPartner=windows
NsGroup=windows8

Re: Crashing issue

Posted: 2014-09-28, 11:07
by Moonchild
Considering the very large amount of modules that are loaded into the browser, can you check if disabling all but the plugins you're actively using (usually just Flash and/or Silverlight) makes a difference? I see things loaded from office, a samsung module, etc. that are all not part of Pale Moon and likely loaded from plugins (with dependencies into internet explorer and the likes).

Re: Crashing issue

Posted: 2014-10-01, 13:40
by FortunaDraken
I disabled everything that didn't seem necessary for Pale Moon to work (and in the process, worked out a bug with my Java, so woot for that!), but it's still crashing. I only have 4 active Plugins on my plugin page now, 2 versions of Shockwave Flash (note to self, get rid of one) and 2 versions of some Intel Identity Protection thing. This is also after a reboot, so very little was actively running on my PC aside from Pale Moon, Steam and the game I was playing on full-screen.
Version=1
EventType=APPCRASH
EventTime=130566442046637054
ReportType=2
Consent=1
UploadTime=130566442047872848
ReportIdentifier=fb52df08-496f-11e4-bed8-b888e36acb88
IntegratorReportIdentifier=fb52df07-496f-11e4-bed8-b888e36acb88
WOW64=1
NsAppName=palemoon.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=24.7.0.5363
Sig[2].Name=Application Timestamp
Sig[2].Value=540cbd44
Sig[3].Name=Fault Module Name
Sig[3].Value=xul.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=24.7.0.5363
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=540cbcbe
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=0087dccc
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=cd44
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=cd44f2a568c85c235db00e958335969a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c92e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c92e23256fc843d1e286034d3770bff8
UI[2]=C:\Program Files (x86)\Pale Moon\palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Pale Moon\palemoon.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\windows\SYSTEM32\USER32.dll
LoadedModule[5]=C:\Program Files (x86)\Pale Moon\MSVCR110.dll
LoadedModule[6]=C:\Program Files (x86)\Pale Moon\MSVCP110.dll
LoadedModule[7]=C:\windows\SYSTEM32\GDI32.dll
LoadedModule[8]=C:\windows\system32\IMM32.DLL
LoadedModule[9]=C:\windows\SYSTEM32\MSCTF.dll
LoadedModule[10]=C:\windows\SYSTEM32\msvcrt.dll
LoadedModule[11]=C:\Program Files (x86)\Pale Moon\mozglue.dll
LoadedModule[12]=C:\Program Files (x86)\Pale Moon\nss3.dll
LoadedModule[13]=C:\windows\SYSTEM32\WINMM.dll
LoadedModule[14]=C:\windows\SYSTEM32\WSOCK32.dll
LoadedModule[15]=C:\windows\SYSTEM32\ADVAPI32.dll
LoadedModule[16]=C:\windows\SYSTEM32\WINMMBASE.dll
LoadedModule[17]=C:\windows\SYSTEM32\WS2_32.dll
LoadedModule[18]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\windows\SYSTEM32\RPCRT4.dll
LoadedModule[20]=C:\windows\SYSTEM32\cfgmgr32.dll
LoadedModule[21]=C:\windows\SYSTEM32\DEVOBJ.dll
LoadedModule[22]=C:\windows\SYSTEM32\NSI.dll
LoadedModule[23]=C:\windows\SYSTEM32\SspiCli.dll
LoadedModule[24]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[25]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[26]=C:\Program Files (x86)\Pale Moon\mozjs.dll
LoadedModule[27]=C:\windows\SYSTEM32\PSAPI.DLL
LoadedModule[28]=C:\Program Files (x86)\Pale Moon\mozalloc.dll
LoadedModule[29]=C:\Program Files (x86)\Pale Moon\gkmedias.dll
LoadedModule[30]=C:\windows\SYSTEM32\USP10.dll
LoadedModule[31]=C:\windows\SYSTEM32\ole32.dll
LoadedModule[32]=C:\windows\SYSTEM32\MSIMG32.dll
LoadedModule[33]=C:\windows\SYSTEM32\combase.dll
LoadedModule[34]=C:\Program Files (x86)\Pale Moon\xul.dll
LoadedModule[35]=C:\windows\SYSTEM32\NETAPI32.dll
LoadedModule[36]=C:\windows\SYSTEM32\SHELL32.dll
LoadedModule[37]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[38]=C:\windows\SYSTEM32\SHLWAPI.dll
LoadedModule[39]=C:\windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[40]=C:\windows\SYSTEM32\UxTheme.dll
LoadedModule[41]=C:\windows\SYSTEM32\SETUPAPI.dll
LoadedModule[42]=C:\windows\SYSTEM32\OLEAUT32.dll
LoadedModule[43]=C:\windows\SYSTEM32\netutils.dll
LoadedModule[44]=C:\windows\SYSTEM32\srvcli.dll
LoadedModule[45]=C:\windows\SYSTEM32\wkscli.dll
LoadedModule[46]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[47]=C:\windows\SYSTEM32\SAMCLI.DLL
LoadedModule[48]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[49]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[50]=C:\windows\SYSTEM32\dwrite.dll
LoadedModule[51]=C:\Program Files (x86)\Samsung\Settings\CmdServer\WinCRT.dll
LoadedModule[52]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[53]=C:\windows\SYSTEM32\clbcatq.dll
LoadedModule[54]=C:\windows\system32\propsys.dll
LoadedModule[55]=C:\windows\system32\mswsock.dll
LoadedModule[56]=C:\Program Files (x86)\Pale Moon\browser\components\browsercomps.dll
LoadedModule[57]=C:\windows\SYSTEM32\WINTRUST.dll
LoadedModule[58]=C:\windows\SYSTEM32\CRYPT32.dll
LoadedModule[59]=C:\windows\SYSTEM32\MSASN1.dll
LoadedModule[60]=C:\windows\system32\dxgi.dll
LoadedModule[61]=C:\windows\system32\d3d10_1.dll
LoadedModule[62]=C:\windows\SYSTEM32\d3d10_1core.dll
LoadedModule[63]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[64]=C:\windows\SYSTEM32\igd10iumd32.dll
LoadedModule[65]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[66]=C:\windows\SYSTEM32\ncrypt.dll
LoadedModule[67]=C:\windows\SYSTEM32\NTASN1.dll
LoadedModule[68]=C:\windows\SYSTEM32\igdusc32.dll
LoadedModule[69]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[70]=C:\windows\SYSTEM32\mscms.dll
LoadedModule[71]=C:\windows\SYSTEM32\USERENV.dll
LoadedModule[72]=C:\windows\SYSTEM32\profapi.dll
LoadedModule[73]=C:\windows\SYSTEM32\CRYPTSP.dll
LoadedModule[74]=C:\windows\system32\rsaenh.dll
LoadedModule[75]=C:\windows\System32\MMDevApi.dll
LoadedModule[76]=C:\windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[77]=C:\windows\SYSTEM32\powrprof.dll
LoadedModule[78]=C:\windows\system32\napinsp.dll
LoadedModule[79]=C:\windows\system32\pnrpnsp.dll
LoadedModule[80]=C:\windows\system32\NLAapi.dll
LoadedModule[81]=C:\windows\SYSTEM32\DNSAPI.dll
LoadedModule[82]=C:\windows\System32\winrnr.dll
LoadedModule[83]=C:\windows\system32\wshbth.dll
LoadedModule[84]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[85]=C:\Program Files (x86)\Pale Moon\softokn3.dll
LoadedModule[86]=C:\Program Files (x86)\Pale Moon\nssdbm3.dll
LoadedModule[87]=C:\Program Files (x86)\Pale Moon\freebl3.dll
LoadedModule[88]=C:\Program Files (x86)\Pale Moon\nssckbi.dll
LoadedModule[89]=C:\windows\SYSTEM32\WININET.dll
LoadedModule[90]=C:\windows\SYSTEM32\iertutil.dll
LoadedModule[91]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[92]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5\comctl32.dll
LoadedModule[93]=C:\windows\SYSTEM32\winhttp.dll
LoadedModule[94]=C:\Windows\System32\rasadhlp.dll
LoadedModule[95]=C:\windows\System32\fwpuclnt.dll
LoadedModule[96]=C:\windows\system32\explorerframe.dll
LoadedModule[97]=C:\windows\system32\DUser.dll
LoadedModule[98]=C:\windows\system32\DUI70.dll
LoadedModule[99]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[100]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[101]=C:\windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[102]=C:\Windows\SYSTEM32\thumbcache.dll
LoadedModule[103]=C:\windows\SYSTEM32\ntmarta.dll
LoadedModule[104]=C:\windows\system32\mfplat.dll
LoadedModule[105]=C:\windows\SYSTEM32\AVRT.dll
LoadedModule[106]=C:\windows\system32\mfreadwrite.dll
LoadedModule[107]=C:\windows\SYSTEM32\MFCORE.dll
LoadedModule[108]=C:\windows\SYSTEM32\ksuser.dll
LoadedModule[109]=C:\windows\system32\mf.dll
LoadedModule[110]=C:\windows\SYSTEM32\mfnetcore.dll
LoadedModule[111]=C:\windows\system32\dxva2.dll
LoadedModule[112]=C:\windows\System32\comdlg32.dll
LoadedModule[113]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[114]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[115]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[116]=C:\windows\system32\xmllite.dll
LoadedModule[117]=C:\windows\System32\StructuredQuery.dll
LoadedModule[118]=C:\Windows\SYSTEM32\actxprxy.dll
LoadedModule[119]=C:\Windows\SYSTEM32\oleacc.dll
LoadedModule[120]=C:\windows\SYSTEM32\apphelp.dll
LoadedModule[121]=C:\windows\System32\shdocvw.dll
LoadedModule[122]=C:\windows\system32\NetworkExplorer.dll
LoadedModule[123]=C:\Windows\SYSTEM32\twinapi.dll
LoadedModule[124]=C:\windows\SYSTEM32\LINKINFO.dll
LoadedModule[125]=C:\windows\SYSTEM32\MPR.dll
LoadedModule[126]=C:\windows\SYSTEM32\cscapi.dll
LoadedModule[127]=C:\Windows\SYSTEM32\dlnashext.dll
LoadedModule[128]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[129]=C:\windows\SYSTEM32\ntshrui.dll
LoadedModule[130]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\GROOVEEX.DLL
LoadedModule[131]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\MSVCR100.dll
LoadedModule[132]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\MSVCP100.dll
LoadedModule[133]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ATL100.DLL
LoadedModule[134]=C:\windows\SYSTEM32\msi.dll
LoadedModule[135]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\1033\GrooveIntlResource.dll
LoadedModule[136]=C:\windows\SYSTEM32\urlmon.dll
LoadedModule[137]=C:\windows\SYSTEM32\wdmaud.drv
LoadedModule[138]=C:\windows\SYSTEM32\msacm32.drv
LoadedModule[139]=C:\windows\SYSTEM32\MSACM32.dll
LoadedModule[140]=C:\windows\SYSTEM32\midimap.dll
LoadedModule[141]=C:\windows\SYSTEM32\MrmCoreR.dll
LoadedModule[142]=C:\windows\SYSTEM32\pcacli.dll
LoadedModule[143]=C:\windows\System32\sfc_os.dll
LoadedModule[144]=C:\windows\SYSTEM32\DEVRTL.dll
LoadedModule[145]=C:\windows\SYSTEM32\icm32.dll
LoadedModule[146]=C:\windows\system32\SearchFolder.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files (x86)\Pale Moon\palemoon.exe
NsPartner=windows
NsGroup=windows8
EDIT: Here's the troubleshooting again, just in case my mucking around with the programs on my system has edited that in any way.
Application Basics
------------------

Name: Pale Moon
Version: 24.7.2
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.7) Gecko/20140907 Firefox/24.7 PaleMoon/24.7.2

Extensions
----------

Name: Adblock Plus
Version: 2.6.4
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Gmail Notifier (restartless)
Version: 0.4.7
Enabled: true
ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Name: LJlogin
Version: 2.2.1
Enabled: true
ID: {ad4ee9e5-49c7-4589-acf3-db9fa76a95c9}

Name: NoScript
Version: 2.6.8.43
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Greasemonkey
Version: 1.15
Enabled: false
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Multi Links
Version: 3.0.0.19
Enabled: false
ID: multilinks@plugin

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 153600
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 4
browser.startup.homepage: http://google.com/
browser.startup.homepage_override.buildID: 20140907200403
browser.startup.homepage_override.mstone: 24.7.0
browser.tabs.insertRelatedAfterCurrent: true
dom.mozApps.used: true
extensions.lastAppVersion: 24.7.2
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1411734460
places.history.expiration.transient_current_max_pages: 104528
plugin.disable_full_page_plugin_for_types:
plugin.importedState: true
plugin.state.nparcpluginff: 0
plugin.state.npgoogleupdate: 0
plugin.state.npitunes: 0
plugin.state.npmeetingjoinpluginoc: 0
plugin.state.nppdf: 0
plugin.state.npspwrap: 0
plugin.state.npwlpg: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1410343889

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0166
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16581)
Driver Date: 5-17-2014
Driver Version: 10.18.10.3621
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2

NSS
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC

NSSSMIME
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC

NSSSSL
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC

NSSUTIL
Expected minimum version: 3.16.2
Version in use: 3.16.2

Re: Crashing issue

Posted: 2014-10-02, 07:11
by Moonchild
Hmm there seems to still be a lot (some samsung module, IE system components, MS Office components...) loaded that could cause issues, even after all that. Also if you weren't actively using the browser at the time it's likely something that operates in the background.

Of note: recently someone else has indicated there have been crashes due to the GMail notifier extension (specifically the "Show Windows taskbar notification" setting). Try disabling that first.

If that doesn't help, see if it still occurs with all add-ons disabled. If that fixes it, re-enable your extensions one by one until you find the culprit.
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