PM getting slow on Windows 7 ?

[Zorba]

Operating system: W7
Browser version: 33.9.1
32-bit or 64-bit browser?: 64

General browsing (e.g. BBC) and entering things in fields (e.g. Ebay) seems very slow these days. It's better on W10. I tried disabling all Add-ons. Is W7 getting problematic? Thanks

[jobbautista9]

Please include the troubleshooting information asked; the template is there for a reason. If the hardware of your Windows 7 box is different from the one in Windows 10 that might be a factor. Also make sure your Windows 7 has SP1 installed if not already.

In a fresh profile typing in the search field of Ebay doesn't seem laggy to me, though I do have a beefy laptop (processor and main GPU used being the AMD Ryzen 7 4800H) and I'm using Windows 11 (I don't have a Win7 computer to test with).

[Zorba]

Here's the error console output for ebay browsing:

Also this bbc page crashes PM on my system when I try to run the video: https://www.bbc.co.uk/news/articles/cly93z7jleno

Warning: Key event not available on some keyboard layouts: key=“i” modifiers=“accel,alt,shift” id=“key_browserToolbox”
Source File: chrome://browser/content/browser.xul
Line: 0

Security Error: Content at https://www.ebay.co.uk/sch/i.html?_nkw= ... R40&_pgn=3 attempted to load chrome://global/locale/intl.css, but may not load external data when being used as an image.

Error: XML Parsing Error: not well-formed
Location: data:image/svg+xml;base64,PHN2ZyB4bWxuczdmnYmEoyMDczMjg2NDI0MjEzODA0OTsiPlNwb25z4oGnb3JlZDwvdGV4dD48L3N2Zz4=
Line Number 1, Column 274:
Source File: data:image/svg+xml;base64,PHN2ZyB4bWxucz0naHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmcnIHZlcnNpb249JzEuMSc+PLjUnIGZpbGw9J3JDc0MDcyNjk3NCknPlNwb25z4oGnb3z4=
Line: 1, Column: 274
Source Code:
<svg xmlns='http://www.w3.org/2000/svg' version='1.1'><text font-family='Market Sans,Arial,sans-serif' y='11.5' fill='rgba(112,112,112,0.000065626047407274)'>Spons⁧ored</text><text opacity='0.000047406974' y='11.5' font-family='Market Sans,Arial,sans-serif fill='rgba(112,112,112,1.290207328421389)'

[Moonchild]

Please include the troubleshooting information asked;

i.e. go to Help -> troubleshooting information
click the copy as text button and paste in your reply.

[Zorba]

Application Basics
------------------

Name: Pale Moon
Version: 33.9.1 (64-bit)
Build ID: 20251016094139
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:128.0) Gecko/20100101 Goanna/6.8 Firefox/128.0 PaleMoon/33.9.1
OS: Windows_NT 6.1
CPU Capabilities: SSE2 AVX
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Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (6.1.7601.24535)
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Description: Intel(R) HD Graphics
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AzureCanvasBackend: skia
AzureCanvasSkiaOpenGL: 0
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
Decision Log
DIRECT2D:
unavailable by runtime: Failed to acquire a Direct2D 1.1 factory




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[Fenchelina]

I just checked the forum because recently I've been having a similar problem (Windows 7 SP1 Professional 64-bit, latest ESU updates): Palemoon seems to respond slowly at times, but I can't pinpoint it to specific websites.
Scrolling in particular stutters, sometimes pages load unusually slowly, and when a tab is closed, it takes several seconds for the remaining tabs to move closer together.

However – since other PC operations (Explorer) also seem to be running unevenly – I also suspect my virus scanner (Avast).
In addition, in the Windows Event Viewer Schannel error 40 (ID 36887) occurs intermittently (not always, but when it does, it's about every 3 minutes).
Perhaps there are some similarities to your system?

In any case, something has not been right for a few days now.

[Moonchild]

Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
Driver Version: 8.15.10.2653
Driver Date: 2-14-2012

Using a driver that old is likely crippling your experience. I know finding Intel HD drivers can be a bit of a chore but using a 13 year old driver is generally a bad idea.

[Fenchelina]

I have a more recent driver (2017, Intel discontinued its support for Windows 7 very early on), but I'm still having problems.

Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
Driver Version: 21.20.16.4860
Driver Date: 11-15-2017

It would also not explain why such errors occur overnight.
As I said, I think it's possible that the cause lies outside Palemoon. Perhaps Zorba can tell us whether he also uses the Avast virus scanner.

[Moonchild]

If it happened overnight and unrelated to a Pale Moon update, then it is indeed likely that the problem lies outside of Pale Moon

[Zorba]

I have a more recent driver (2017, Intel discontinued its support for Windows 7 very early on), but I'm still having problems.

Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
Driver Version: 21.20.16.4860
Driver Date: 11-15-2017

It would also not explain why such errors occur overnight.
As I said, I think it's possible that the cause lies outside Palemoon. Perhaps Zorba can tell us whether he also uses the Avast virus scanner.

I don't use anti-virus software other than Windows Defender for regular scans. Also other browsers are not slow on the same machine. Something is getting PM tied in a knot on most websites...

[THX-1139]

I was also experiencing (most of the time) A Lagging response from PM and mouse pointer lagging also-when only using PM-
However I took the chance just yesterday and updated to the most recent version of PM 33.9.1 and it seems to have fixed all my issues; NO more lags or freezing whatsoever.
Running Windows 7 pro.
Worked for me ezpz And snappy peppy again.

[rainyd]

I have a more recent driver (2017, Intel discontinued its support for Windows 7 very early on), but I'm still having problems.

Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
Driver Version: 21.20.16.4860
Driver Date: 11-15-2017

Here is a most recent version of driver for Intel HD 530: https://www.intel.com/content/www/us/en ... 15-45.html

Btw, I'm using Windows 7 Pro as well.

[Fenchelina]

Off-topic:
Driver for Intel HD Graphics 530, final last Version 15.45 ... What do I read there?

Intel® Graphics Driver for Windows* [15.45] Purpose: This is a security release
Note: Intel® Graphics driver for Windows* version 15.40/45.x.x has known security issues. ... Intel recommends that users discontinue use as soon as possible.

So why update? Never touch a running system. And: Life is always life-threatening.

Since yesterday, Palemoon has been running normally again for me. I have no idea what caused the sluggishness. Perhaps a problematic entry in an Adblock filter list?