Vanguard.com "Browser not supported" message... Topic is solved

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f-117
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Vanguard.com "Browser not supported" message...

Post by f-117 » 2025-08-23, 00:16

When I go to Vanguard.com, I get the usual "Your browser is not supported" message at the top of the screen. I am using the latest PM 33.8.1.2

This is my current useragent entry that I added to the about:config.
I'm not sure it is correct, because it does not seem to be working.

general.useragent.override.vanguard.com
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.8) Gecko/20151126 Firefox/300.1 PaleMoon/300.1


What should the "value" entry be to fix the problem?

Thanks for any help.

Scott

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adoxa
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Re: Vanguard.com "Browser not supported" message...

Post by adoxa » 2025-08-23, 06:12

I'm not seeing a "not supported" message, perhaps just remove the override?

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Re: Vanguard.com "Browser not supported" message...

Post by f-117 » 2025-08-23, 14:34

I forgot to mention that it shows on the "Log In" page.

Scott

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adoxa
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Re: Vanguard.com "Browser not supported" message...

Post by adoxa » 2025-08-24, 00:10

Drop "PaleMoon/300.1" and it should be good (it wants Firefox 137, it does not want palemoon/basilisk et al).

f-117
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Re: Vanguard.com "Browser not supported" message...

Post by f-117 » 2025-08-24, 00:18

Ok.... I think that did the trick! Thanks!!

I'm a little rusty when making useragent entries in the A:C. I don't do it very often, if ever.

Thanks again for the help!

Scott

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Re: Vanguard.com "Browser not supported" message...

Post by frostknight » 2025-08-24, 05:19

f-117 wrote:
2025-08-23, 00:16
When I go to Vanguard.com, I get the usual "Your browser is not supported" message at the top of the screen. I am using the latest PM 33.8.1.2

This is my current useragent entry that I added to the about:config.
I'm not sure it is correct, because it does not seem to be working.

Scott

I got the same error on the login page. You are correct
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Re: Vanguard.com "Browser not supported" message...

Post by vannilla » 2025-08-24, 09:57

f-117 wrote:
2025-08-24, 00:18
I'm a little rusty when making useragent entries in the A:C. I don't do it very often, if ever.
There are a couple of Pale Moon extensions providing a GUI for these overrides, if you don't want to dabble with about:config too much.