PM can't find FirstRunWizard.xul

[Mysha]

Operating system: Linux / early 2024 version of the Mate distribution
Browser version: 33.0.2
32-bit or 64-bit browser?: 64-bit.
Problem URL: Never got to that stage.
Browser theme (if not default): -
Installed add-ons: Anything installed by default; I can't get to a modifiable stage.
Installed plugins: (about:plugins): Likewise; I have not even found what the difference is.

If possible, please include the output of help->troubleshooting information (as text):

**PASTE troubleshooting information here**

That's as far as I get. PM never does anything. I have found how I can start up in safe mode, which apparently gave me the information that FirstRunWizard.xul is not actually found.

Where do I go from there?
Bye,
Mysha

[ron_1]

Operating system: Linux / early 2024 version of the Mate distribution
Browser version: 33.0.2

Mate is not an operating system, it is a desktop environment (and "Linux" is only the kernel, not the OS). Please let us know what OS you're using. Also, why did you install version 33.0.2? The latest is 33.3.1. I would totally purge this install of Pale Moon and install 33.3.1.

[frostknight]

Debian Fedora, Ubuntu, ArchLinux or other are all OS options I can think of.

Mate is indeed a Desktop environment tho.

If you give us more info, troubleshooting is possible.

Other for whatever niche distro you might use, including linuxmint, trisquel, or in my case, Hyperbola.

BTW EDIT:

Give us a screenshot if you can't explain terminal wise. That will really help, either of those.

[Moonchild]

Not sure what you're trying to run and in what environment you're in, but FirstRunWizard.xul isn't part of Pale Moon. It seems to be... part of nightingale?

Can you please give a step-by-step how you installed it, and how you're trying to start it?

[billmcct]

Just asking, why is it almost no one ever posts the Troubleshooting Information only an empty link.

[moonbat]

Just asking, why is it almost no one ever posts the Troubleshooting Information only an empty link.

Nobody bothers to read. There is an Android tool called LSPosed for rooted devices; if you ever want to submit a problem issue, they provide a form with mandatory fields about your Android version, device and logcat (log files), along with problem categories, and only then a place to type out the problem. You can't submit the form without entering all this information. Wish it was possible with phpBB.

[Toa-Nuva]

Browser version: 33.0.2

That is also a rather old version (half a year old), you should try the most recent version: 33.3.1

Just asking, why is it almost no one ever posts the Troubleshooting Information only an empty link.

That's a reasonable question in most threads, but this thread seems to be about an issue where the browser does not even start at all (if I understand correctly), so there is no way to retrieve the Troubleshooting Information.

[Mysha]

Hi,

Operating system: Linux / early 2024 version of the Mate distribution
Browser version: 33.0.2

Mate is not an operating system, it is a desktop environment (and "Linux" is only the kernel, not the OS).

My apologies; I only know Mate as a distribution of Ubuntu, the early 2024 version of Ubuntu, then.

Please let us know what OS you're using.

If Linux is not the OS, then I don't know what OS I am using. Is there a way to determine that?

Also, why did you install version 33.0.2? The latest is 33.3.1. I would totally purge this install of Pale Moon and install 33.3.1.

If I recall correctly, the machine we're talking about isn't directly supported anymore. Something to do with meaningless abbreviation, possibly: "ARM". Instead, I was told to use this third party-ish install. This was because my 32.*.* PM (can't recall the exact digits) didn't result in a functioning browser and I could not find a way to run it in safe mode. The version I got out of that version third party-ish install claims it's 33.0.2. This was an improvement, as I now could find an option Safe Mode.
(That was not really related; I checked with the PM on my production machine, which is the one I really want to get working, and that's an 28.17.6 but it already had a Safe Mode. It was just that I saw Safe Mode as a way to modify the add-ons, thus was trying to find the safe start-up option in the tools menu.)

However, using that Safe Mode revealed that I could not load FirstRunWizard.xul. Why that means that the whole of PM hides in unreadably small text or shifts out of sight, I don't know. Obviously, if I had know of a more specific problem than the one I started this with, I would have done so.

Basically, between two and three years ago Pale Moon stopped working with Start.Me for me, and by now I moved most of my stuff to inferior browsers, where it would still work. I have now non-working Pale Moons on two machines, but I would prefer to go back to the one browser that actually works. Whether I am even barking up the right tree for that, I don't know, but I guess if I manage to solve all the irrelevant problems, eventually I will have to hit what is actually wrong.

Bye,
Mysha

[Mysha]

Hi,

Debian Fedora, Ubuntu, ArchLinux or other are all OS options I can think of.

Sorry for the sloppy indication: To me Mate is specifically a distribution in the Ubuntu tree. Thus, by specifying Mate, rather than just Ubuntu, I intended to impart more information, rather than less.

But, OK: I use Ubuntu Linux, specifically the distribution providing the Mate desktop.
(In the case of Linux, variation has gone so wide, that I'm really no longer sure what characteristic define a distribution as an OS distribution, rather than a variation of the OS.)

(Usually, I consider getting a screenshot a much more complicated issue than just telling what I know. After all: In the screenshot you may find information that I am not aware off, thus going that route means I possibly won't know.)

I hope that was a step forward. Whether we're going where I am trying to get to, we'll find out later, I guess.

Bye,
Mysha

[Mysha]

Hi,

Not sure what you're trying to run and in what environment you're in, but FirstRunWizard.xul isn't part of Pale Moon. It seems to be... part of nightingale?

The plot thickens.

On a former Windows 8 machine, I did (this is from memory) a completely new install to whatever was the LTS of Ubuntu Linux, Mate version. It would seem that this was 22.04 LTS (Jammy Jellyfish). This did not give me a working Pale Moon, so when I got the message that the OS was updatable to 24.04 LTS, I did that.

I then tried to install a version of Pale Moon that matched the requirements as I knew them, but the result did not work.(Hazy on the details.) I was told that that machine was not supported any more, and to use a third party install. This gave me the version I listed.

Whereas previously I had been unable to find a mode to Start Without Add-ons, in this new, to me, version, I was able to find there was a Restart In Safe Mode. Checking, I find I would likely have had that in the earlier version as well.

Starting in Safe Mode, told me I was unable to load FirstRunWizard.xul. That seemed like a typical problem for trying to start up a new browser, but I don't know what Nightingale is, so if you're saying that THAT is not the essential problem, I'll take your word for it.

Can you please give a step-by-step how you installed it, and how you're trying to start it?

Not really, other than by indicating what I did. If you want I can start up the test machine and look what happens. (And check what it says in whatever method I have for starting PM, there.)
I just dislike swapping the one keyboard I have to and fro, but if you tell me to, I will.

BFN

[frostknight]

But, OK: I use Ubuntu Linux, specifically the distribution providing the Mate desktop.

That helps to know

I still don't know the fix, but someone else might.

[ron_1]

Off-topic:

I only know Mate as a distribution of Ubuntu

Ubuntu is not the only distro that ships/is available with Mate. So does Debian, Devuan, Mint, etc. So your OS is Ubuntu, and Mate is your desktop environment. I also use Mate as the desktop environment, but my OS is Devuan.

[frostknight]

Ubuntu is not the only distro that ships/is available with Mate. So does Debian, Devuan, Mint, etc. So your OS is Ubuntu, and Mate is your desktop environment. I also use Mate as the desktop environment, but my OS is Devuan.

Yes and I also use devuan. Its my gaming computer currently. :0

Hyperbola I use for lower level stuff tho

[Mysha]

Hi,

Off-topic:

I only know Mate as a distribution of Ubuntu

Ubuntu is not the only distro that ships/is available with Mate. So does Debian, Devuan, Mint, etc. So your OS is Ubuntu, and Mate is your desktop environment. I also use Mate as the desktop environment, but my OS is Devuan.

Thus, we all know now that the relevant Mate is the one distributed for Ubuntu. And it is not the one for all the other distros I don't know.

Now, what is the answer?

Bye,
Mysha

[frostknight]

*Poke* someone help the OP out, I don't know what I would do here.

[micwoj92]

*Poke* someone help the OP out, I don't know what I would do here.

OP does not really provide information, there is lot to guess here. It's even hard to make an educated guess in this case.

If I recall correctly, the machine we're talking about isn't directly supported anymore. Something to do with meaningless abbreviation, possibly: "ARM".

Does it have ARM cpu by any chance? Pale Moon official binaries aren't provided for that architecture officially.

As you also stated in comment "Instead, I was told to use this third party-ish install." then it's probably issue of this third party install thing you are using. Now you could maybe directly tell what it is instead of saying generic terms.

[Mysha]

Hi,

*Poke* someone help the OP out, I don't know what I would do here.

OP does not really provide information, there is lot to guess here. It's even hard to make an educated guess in this case.

OP gives all the information he knows he has. Feel free to ask for more information.

If I recall correctly, the machine we're talking about isn't directly supported anymore. Something to do with meaningless abbreviation, possibly: "ARM".

Does it have ARM cpu by any chance? Pale Moon official binaries aren't provided for that architecture officially.

I don't know. How do I tell?

As you also stated in comment "Instead, I was told to use this third party-ish install." then it's probably issue of this third party install thing you are using.

Possible, but it's rather remarkable that the production machine, with the 28-*-* install, that does have a supported PM, doesn't work either.

But I'm perfectly willing to troubleshoot the problem on the test machine.

Now you could maybe directly tell what it is instead of saying generic terms.

No. Not that I don't want to give specific terms, rather than generic terms, but that I don't know what you want. As far as I know, I gave the information as precise as I could give them/it. If you need more precise information, like with the ARM bit: Tell me what information to give.

Bye,
Mysha

[ron_1]

Please tell us where you downloaded Pale Moon from. Give us the link so we can be sure what we're dealing with. Also the exact name of the downloaded Pale Moon file. Without this we are all groping in the dark.

[Walter Dnes]

I then tried to install a version of Pale Moon that matched the requirements as I knew them, but the result did not work.(Hazy on the details.) I was told that that machine was not supported any more, and to use a third party install.

Was that software support or hardware support? How old is the machine? Recent Pale Moon requires avx support in the cpu. From a terminal execute the command...

grep avx /proc/cpuinfo

If your cpu supports avx, you'll get one "flags" line for each core (including hyperthreads) in the cpu. If you get no output from that command, your machine lacks avx support and cannot run current Pale Moon... period... end of story. viewtopic.php?f=1&t=31399

[Nuck-TH]

your machine lacks avx support and cannot run current Pale Moon... period... end of story. viewtopic.php?f=1&t=31399

It isn't "end of story". I used to build both AVX and AVX2, so when mainline went to AVX i swapped my AVX build to SSE2(which was mainline before move). Link to my builds in my signature.

and to use a third party install

which one exactly?