website glitches

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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User avatar
jopa66
Moongazer
Moongazer
Posts: 10
Joined: 2022-07-27, 14:06

website glitches

Unread post by jopa66 » 2023-12-03, 14:14

Windows 7:
32.5.1:
64-bit browser:
https://www.virustotal.com/gui/sign-in:
Browser theme Black Moon:

Actually having a few issues recently. The latest is the Virus Total link above. The sign on page will not allow me to type anything in the username or password boxes. I have no trouble in Firefox browser. Another issue is with Hotmail. Navigation is generally much slower than with Firefox and I have set up a rule to re-direct all incoming Facebook messages to a new folder simply called FB. Trying to access this folder gives: "Your request can't be completed right now." with a retry button that does nothing. Again I have no problem with Firefox. I suspect that it has something to do with scripts as I have gotten messages from other sites saying that a script is taking too long and/or PaleMoon itself becomes unresponsive.

If possible, please include the output of help->troubleshooting information (as text):
**PASTE troubleshooting information here**
Application Basics
------------------

Name: Pale Moon
Version: 32.5.1 (64-bit)
Build ID: 20231125232652
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:102.0) Gecko/20100101 Goanna/6.5 Firefox/102.0 PaleMoon/32.5.1
OS: Windows_NT 6.1
Safe Mode: false

Extensions
----------

Name: Active Tab More Visible
Version: 2.1.0
Enabled: true
ID: {1f14e1f1-c178-46cd-8131-292e820a52c2}

Name: butWhyMod
Version: 1.7
Enabled: true
ID: {c1b77ba2-55b6-40bd-9bd7-9789e466c3fe}

Name: Color My Tabs
Version: 2.2.0
Enabled: true
ID: color-my-tabs@wsdfhjxc

Name: Expire history by days
Version: 1.2.4
Enabled: true
ID: {dab82457-a9a5-4066-ac1f-473606341277}

Name: gSearch Bar
Version: 1.2.1
Enabled: true
ID: {71b36c64-0e41-4478-861f-7efb9a9559c2}

Name: Open link menu
Version: 2.0.0.0
Enabled: true
ID: openlinkoverlay@thosrtanner.github.com

Name: Pale Moon Commander
Version: 3.0.1
Enabled: true
ID: commander@palemoon.org

Name: Properties dialog
Version: 1.0
Enabled: true
ID: {a150bd71-76a4-42d0-bf94-0aab126c801a}

Name: Sidebar Feed Reader
Version: 1.0.2
Enabled: true
ID: feedbar@tekir.org

Name: The Good 'ol Sidebar
Version: 1.1.0
Enabled: true
ID: tgsidebar@franklindm

Name: Toolbarize Menu Button
Version: 1.1.1
Enabled: true
ID: toolbarize-menu-button@wsdfhjxc

Name: uBlock Origin
Version: 1.16.4.30
Enabled: true
ID: uBlock0@raymondhill.net

Name: URL Clipper
Version: 1.0.3
Enabled: true
ID: url-clipper@tekir.org

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cc4e) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6550D Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cc4e) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6550D Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D9 API
Audio Backend: wasapi
Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer.
DirectWrite: false (6.2.9200.22902)
GPU #1
Active: Yes
Description: AMD Radeon HD 6550D
Vendor ID: 0x1002
Device ID: 0x9640
Driver Version: 14.100.0.0
Driver Date: 4-17-2014
Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 00000000
RAM: 512

Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
Decision Log
DIRECT2D:
Blocklisted due to known issues; bug 984488




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 276480
browser.cache.disk.parent_directory: V:\MOON_Cache
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.download.manager.showWhenStarting: false
browser.download.useDownloadDir: true
browser.places.smartBookmarksVersion: 4
browser.startup.homepage_override.buildID: 20231125232652
browser.startup.homepage_override.mstone: 6.5.0
dom.disable_window_open_feature.close: true
dom.disable_window_open_feature.minimizable: true
extensions.lastAppVersion: 32.5.1
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 32.5.1
gfx.crash-guard.d3d11layers.deviceID: 0x9640
gfx.crash-guard.d3d11layers.driverVersion: 14.100.0.0
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
media.hardware-video-decoding.failed: false
media.peerconnection.enabled: false
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1701267492
places.history.expiration.transient_current_max_pages: 125471
privacy.GPCheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1699195979

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.35
Version in use: 4.35

NSS
Expected minimum version: 3.79.4
Version in use: 3.79.4

NSSSMIME
Expected minimum version: 3.79.4
Version in use: 3.79.4

NSSSSL
Expected minimum version: 3.79.4
Version in use: 3.79.4

NSSUTIL
Expected minimum version: 3.79.4
Version in use: 3.79.4

User avatar
Night Wing
Knows the dark side
Knows the dark side
Posts: 5167
Joined: 2011-10-03, 10:19
Location: Piney Woods of Southeast Texas, USA

Re: website glitches

Unread post by Night Wing » 2023-12-03, 14:51

Thanks for providing the link to Virus Total.

I clicked on the link and it took to the page in about one second of time. Since I don't have an account with VT, I just put some gibberish letters and numbers in the username and also did the same thing with the password. No problems there.

Like you, I have a Hotmail account, but the "overseers who run Outlook" since we have to go through Outlook to get to our Hotmail emails, in my opinion, they discriminate against Pale Moon whether it be in windows or linux Pale Moon. So when I have to access my Hotmail emails, I use either linux Firefox or linux Waterfox since I use Linux Mint and MX Linux distros.

That is just the way it is.
Linux Mint 21.3 (Virginia) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
MX Linux 23.2 (Libretto) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
Linux Debian 12.5 (Bookworm) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox

User avatar
emgee
Moongazer
Moongazer
Posts: 8
Joined: 2022-10-24, 15:50

Re: website glitches

Unread post by emgee » 2023-12-03, 15:31

For what it's worth, I've just tried Virus Total and have had no problems, either (although I couldn't actually log in, as I don't have an account). I also don't have any particular problem accessing my Hotmail account. (Win 10 64-bit, PM 32.5.1)

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 35559
Joined: 2011-08-28, 17:27
Location: Motala, SE
Contact:

Re: website glitches

Unread post by Moonchild » 2023-12-03, 20:18

Off-topic:
Unrelated to virustotal but you should update your video drivers so you can properly use hardware acceleration in the browser. Your current version is hard-blocked because of blue screens that can be triggered.
jopa66 wrote:
2023-12-03, 14:14
Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer.
...
Blocklisted due to known issues; bug 984488
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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