"connection refused" when update prompt is selected

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oxman
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"connection refused" when update prompt is selected

Unread post by oxman » 2023-05-17, 23:12

Mint Linux Mate:
32.1.1:
64-bit browser:
Problem URL:
default:
ad block latitude:
none:

"connection refused" when update prompt is selected. I always have updated when palemoon sends a prompt to do so. Two times I get a connection refused result. Never happened before. Any help is appreciated.

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Moonchild
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Re: "connection refused" when update prompt is selected

Unread post by Moonchild » 2023-05-17, 23:28

see if you can browse to https://aus.palemoon.org/ (it should return an update xml with an empty updates field)
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"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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oxman
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Re: "connection refused" when update prompt is selected

Unread post by oxman » 2023-05-18, 04:34

I navigated to the URL. This is the message at the top of the page: "This XML file does not appear to have any style information associated with it. The document tree is shown below."
On the page itself it has: <updates/>

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Re: "connection refused" when update prompt is selected

Unread post by Moonchild » 2023-05-18, 05:55

OK well that means you should have no issue connecting to the update server as well from the internal updater (it uses the same mechanism and same host).
So, it's not directly clear what goes wrong.

To troubleshoot, go into about:config, and set app.update.log to true.
Next open the "Browser console" under devtools, hit the little trash can top left to clear the output, and then go to the menu and select Help -> Check for updates...
This will log the update process in detail in the browser console. Please post that log in your reply.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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oxman
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Re: "connection refused" when update prompt is selected

Unread post by oxman » 2023-05-18, 14:43

Thank you so much for the time and assistance. I appreciate your valuable guidance. Still no joy. I downloaded the latest version and going from there. Nevertheless here's the log report. Perhaps it will shed some light.:
AUS:UI gUpdates:onLoad - setting current page to startpage checking
AUS:SVC Checker: checkForUpdates, force: true
AUS:SVC Checker:getUpdateURL - update URL: https://aus.palemoon.org/?application=p ... se&force=1
AUS:SVC Checker:checkForUpdates - sending request to: https://aus.palemoon.org/?application=p ... se&force=1
AUS:SVC Checker:onLoad - request completed downloading document
AUS:SVC Checker:getUpdateURL - update URL: https://aus.palemoon.org/?application=p ... se&force=1
AUS:SVC Checker:onLoad - number of updates available: 1
AUS:UI gCheckingPage:onCheckComplete - update found
AUS:SVC getCanApplyUpdates - testing write access /home/**/Downloads/palemoon_linux/31.1.0/palemoon/update.test
AUS:SVC getCanApplyUpdates - able to apply updates
AUS:SVC Creating Downloader
AUS:SVC UpdateService:_downloadUpdate
AUS:SVC readStringFromFile - file doesn't exist: /home/**/Downloads/palemoon_linux/31.1.0/palemoon/updates/0/update.status
AUS:SVC readStatusFile - status: null, path: /home/**/Downloads/palemoon_linux/31.1.0/palemoon/updates/0/update.status
AUS:SVC Downloader:downloadUpdate - url: http://aus.palemoon.org/release/palemoo ... 4-gtk3.mar, path: /home/**/Downloads/palemoon_linux/31.1.0/palemoon/updates/0/update.mar, interval: 0
AUS:SVC Downloader:onStartRequest - original URI spec: http://aus.palemoon.org/release/palemoo ... 4-gtk3.mar, final URI spec: http://aus.palemoon.org/release/palemoo ... 4-gtk3.mar
AUS:SVC Downloader:onStopRequest - original URI spec: http://aus.palemoon.org/release/palemoo ... 4-gtk3.mar, final URI spec: http://aus.palemoon.org/release/palemoo ... 4-gtk3.mar, status: 2152398861
AUS:SVC Downloader:onStopRequest - status: 2152398861, current fail: 10, max fail: 10, retryTimeout: 2000
AUS:SVC Downloader:onStopRequest - non-verification failure
AUS:SVC getStatusTextFromCode - transfer error: Connection refused, code: 2152398861
AUS:SVC Downloader:onStopRequest - setting state to: download-failed
AUS:UI gDownloadingPage:onStopRequest - transfer failed
AUS:UI gErrorsPage:onPageShow - update.statusText: Connection refused
AUS:SVC Downloader:onStopRequest - all update patch downloads failed

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Re: "connection refused" when update prompt is selected

Unread post by Moonchild » 2023-05-18, 19:17

OK, so, you're able to get the manifest indicating the download, but you're not able to download the actual update archive from the very same server...
Are you using any network filtering/anti-virus/internet security package that might cause issues? Are you sandboxing the browser?
What happens if you attempt to download the .mar directly in the browser?
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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Re: "connection refused" when update prompt is selected

Unread post by oxman » 2023-05-19, 03:37

I am in a remote area and connect to the internet via satellite. That. I haven't changed my OS status in a while and never had any problems prior to this simply selecting the palemoon update alert dialog when prompted. I downloaded the latest version for linux today and am using 32.1.1 right now. I suspect I will need to manually update until something changes. Thanks much for your help.
s

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Re: "connection refused" when update prompt is selected

Unread post by Moonchild » 2023-05-19, 09:19

Okay...

Well be aware the latest version is 32.2.0 as of now. So you're behind a little.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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oxman
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Re: "connection refused" when update prompt is selected

Unread post by oxman » 2023-05-19, 14:09

Moonchild, I am sincerely grateful for your help. Every issue I've ever had with Pale Moon eventually has been resolved and it's because of folks like you. Any time I get the prompt I will certainly update in what ever manner I can. Thanks again and all the best.

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