Twitch vods keep loading

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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Wazzano
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Twitch vods keep loading

Unread post by Wazzano » 2023-01-21, 13:07

Got a new computer with Win 11 pre-installed, installed the latest version of Pale Moon, can no longer watch twitch VODs for some reason, the videos only play for about 30 seconds and then go into an infinite 'loading' circle. Tried installing java and flash, doesn't do squat. Other browsers work fine. Can anyone advise on what to do with this?
Operating system: Windows 11 Home
Browser version: 31.4.2
32-bit or 64-bit browser?: 64-bit
Problem URL: Any VODs, like https://www.twitch.tv/videos/1713600262
Installed add-ons: uBlock Origin (tried disabling it, same issue)
Installed plugins: (about:plugins):Adobe Flash, Java Platform, Microsoft Office

If possible, please include the output of help->troubleshooting information (as text):
Application Basics
------------------
Name: Pale Moon
Version: 31.4.2 (64-bit)
Build ID: 20221216100050
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Goanna/5.2 Firefox/102.0 PaleMoon/31.4.2
OS: Windows_NT 10.0
Safe Mode: false

Extensions
----------
Name: uBlock Origin
Version: 1.16.4.30
Enabled: true
ID: uBlock0@raymondhill.net

Graphics
--------
Features
Compositing: Basic
GPU Accelerated Windows: 0/1 Basic (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000130d3) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) Iris(R) Xe Graphics Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (10.0.22621.105)
GPU #1
Active: Yes
Description: Intel(R) Iris(R) Xe Graphics
Vendor ID: 0x8086
Device ID: 0x46a6
Driver Version: 30.0.101.1298
Driver Date: 1-10-2022
Drivers: <> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 0b281028
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce RTX 3080 Ti Laptop GPU
Vendor ID: 0x10de
Device ID: 0x2460
Driver Version: 30.0.15.1338
Driver Date: 7-7-2022
Drivers: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_dd8cdcdb2f34ba9c\nvldumd.dll
Subsys ID: 0b281028
RAM: 16384
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled


Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: true
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20221216100050
browser.startup.homepage_override.mstone: 5.2.1
browser.tabs.warnOnClose: false
browser.tabs.warnOnCloseOtherTabs: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
extensions.lastAppVersion: 31.4.2
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 31.4.2
gfx.crash-guard.d3d11layers.deviceID: 0x46a6
gfx.crash-guard.d3d11layers.driverVersion: 30.0.101.1298
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.direct2d.disabled: true
layers.acceleration.enabled: false
media.av1.enabled: true
media.benchmark.vp9.fps: 373
media.benchmark.vp9.versioncheck: 3
media.hardware-video-decoding.failed: false
media.mediasource.webm.enabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1674131373
places.history.expiration.transient_current_max_pages: 122334
privacy.clearOnShutdown.cache: false
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.clearOnShutdown.sessions: false
privacy.GPCheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1674131373
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------
Places Database
---------------

JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.25
Version in use: 4.25

NSS
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSSMIME
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSSSL
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSUTIL
Expected minimum version: 3.52.8
Version in use: 3.52.8

User avatar
Moonchild
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Posts: 35474
Joined: 2011-08-28, 17:27
Location: Motala, SE
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Re: Twitch vods keep loading

Unread post by Moonchild » 2023-01-21, 15:07

Any particular reason why you've disabled hardware acceleration on this system? That won't be very conducive to video playback :)
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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Wazzano
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Joined: 2021-11-23, 13:56

Re: Twitch vods keep loading

Unread post by Wazzano » 2023-01-21, 15:26

I've disabled it in order to try if that would help. It wasn't working with the acceleration either.

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Night Wing
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Joined: 2011-10-03, 10:19
Location: Piney Woods of Southeast Texas, USA

Re: Twitch vods keep loading

Unread post by Night Wing » 2023-01-21, 20:14

I clicked on the link and I can play any of those "vods". I'm also using a desktop tower computer. Same computer case from 2012, but I've changed out the motherboard in it, the graphics card, added a 700 water power supply and added two SSD's (drives). The processor in the new motherboard is an Intel i7, twelfth generation processor with a processor speed of 3.60 with 32 GB of DDR5 memory in the first (of four) memory slot. The motherboard can access 128 GB of memory, but I'm sure I'll never need more than the 32 GB of memory in it now.

I have hardware acceleration turned off. And uBlock Origin is enabled for that site. I do have a lower level, not top of the line, gaming graphics card (Radeon) installed in it too. But I'm not using a Windows operating system.

At this time, I'm using 64 bit linux Pale Moon 31.4.2 running in 64 bit linux Mint 21.1 (Vera) Xfce.
Linux Mint 21.3 (Virginia) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
MX Linux 23.2 (Libretto) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
Linux Debian 12.5 (Bookworm) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox

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Wazzano
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Re: Twitch vods keep loading

Unread post by Wazzano » 2023-01-21, 21:37

Night Wing wrote:
2023-01-21, 20:14
I clicked on the link and I can play any of those "vods". I'm also using a desktop tower computer. Same computer case from 2012, but I've changed out the motherboard in it, the graphics card, added a 700 water power supply and added two SSD's (drives). The processor in the new motherboard is an Intel i7, twelfth generation processor with a processor speed of 3.60 with 32 GB of DDR5 memory in the first (of four) memory slot. The motherboard can access 128 GB of memory, but I'm sure I'll never need more than the 32 GB of memory in it now.

I have hardware acceleration turned off. And uBlock Origin is enabled for that site. I do have a lower level, not top of the line, gaming graphics card (Radeon) installed in it too. But I'm not using a Windows operating system.

At this time, I'm using 64 bit linux Pale Moon 31.4.2 running in 64 bit linux Mint 21.1 (Vera) Xfce.
No offense but your post didn't help at all; the fact that you can play any of the vods doesn't help me at all. I would run linux if i could but my current setup doesn't allow me to do that without weeks and weeks of tweaking and patching which i would much rather avoid.
Could you suggest why the issue in question is happening in my case instead?

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Kris_88
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Re: Twitch vods keep loading

Unread post by Kris_88 » 2023-01-21, 22:01

Try to reproduce the problem in clean portable PM.

https://www.palemoon.org/download.shtml ... e_versions

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Wazzano
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Re: Twitch vods keep loading

Unread post by Wazzano » 2023-01-21, 22:21

Tried doing that with the portable - same thing. Infinite circle of 'loading'.

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Moonchild
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Re: Twitch vods keep loading

Unread post by Moonchild » 2023-01-22, 00:13

Unable to reproduce on Win 10 x64.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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Wazzano
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Re: Twitch vods keep loading

Unread post by Wazzano » 2023-01-22, 00:34

Perhaps there is a plug-in or a setting in about:config that changes which format the video is played in? I believe twitch might use a different format/codec from youtube, for example (and the youtube videos load fine for me)

Daikun
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Re: Twitch vods keep loading

Unread post by Daikun » 2023-01-22, 20:37

I use Twitch Downloader for ripping VODs from the site due to Twitch's crappy player.
https://github.com/lay295/TwitchDownloader/releases

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Wazzano
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Re: Twitch vods keep loading

Unread post by Wazzano » 2023-01-24, 20:04

Mozilla has a vlc (videolan) plugin that allows vlc to playback the videos instead of native players. Is there a way to add that plugin to pale moon?

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