cannot access Gmail or Hotmail Topic is solved

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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jopa66
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cannot access Gmail or Hotmail

Unread post by jopa66 » 2022-09-16, 00:29

I am new to this browser and want to make it default but....

Code: Select all

Microsoft
We can't sign you in
Your browser is currently set to block cookies. You need to allow cookies to use this service.

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Tools\Permissions - Cookies are allowed. Deleted all google and microsoft cookies but still no login. Firefox works OK but I want to replace Firefox with Palemoon.

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Moonchild
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Re: cannot access Gmail or Hotmail

Unread post by Moonchild » 2022-09-16, 02:10

Check preferences -> Privacy, and make sure your browser is set up to "remember history" or that cookies and site data are allowed if set to "custom"
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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jopa66
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Re: cannot access Gmail or Hotmail

Unread post by jopa66 » 2022-09-16, 10:14

Moonchild wrote:
2022-09-16, 02:10
Check preferences -> Privacy, and make sure your browser is set up to "remember history" or that cookies and site data are allowed if set to "custom"
Yes. Set to "remember history".
I'm running Windows 7 if that makes a difference but, I don't think that should matter.
Yahoo Mail works OK. ZOHO Mail works OK but only after an initial error message that goes away.

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Moonchild
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Re: cannot access Gmail or Hotmail

Unread post by Moonchild » 2022-09-16, 11:38

Please go to Help -> troubleshooting information in the browser's menu, click the "copy as text' button on that page and write a reply pasting that information (preferably between "hide" tags) so we know a little more about your working environment and browser configuration.

(moved to browser support since this seems to be a browser usage issue rather than a website coding one)
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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jopa66
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Re: cannot access Gmail or Hotmail

Unread post by jopa66 » 2022-09-16, 17:04

as your request
Application Basics
------------------

Name: Pale Moon
Version: 31.2.0.1 (64-bit)
Build ID: 20220803131453
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Goanna/5.2 Firefox/68.0 PaleMoon/31.2.0.1
OS: Windows_NT 6.1
Safe Mode: false

Extensions
----------

Name: Expire history by days
Version: 1.2.4
Enabled: true
ID: {dab82457-a9a5-4066-ac1f-473606341277}

Name: gSearch Bar
Version: 1.2
Enabled: true
ID: {71b36c64-0e41-4478-861f-7efb9a9559c2}

Name: Pale Moon Commander
Version: 3.0.1
Enabled: true
ID: commander@palemoon.org

Name: Quickdial Tool & Speed Dial
Version: 5.0.0
Enabled: true
ID: {f227c673-0e00-447a-a486-40eb47bfa9bc}

Name: The Good 'ol Sidebar
Version: 1.1.0
Enabled: true
ID: tgsidebar@franklindm

Name: uBlock Origin
Version: 1.16.4.30
Enabled: true
ID: uBlock0@raymondhill.net

Name: View Image (Filename)
Version: 1.0.1
Enabled: true
ID: {84894ae8-1916-4238-b80f-362ddcdcb71f}

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a015) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6550D Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a015) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6550D Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D9 API
Audio Backend: wasapi
Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer.
DirectWrite: false (6.2.9200.22902)
GPU #1
Active: Yes
Description: AMD Radeon HD 6550D
Vendor ID: 0x1002
Device ID: 0x9640
Driver Version: 14.100.0.0
Driver Date: 4-17-2014
Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 00000000
RAM: 512

Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
Decision Log
DIRECT2D:
Blocklisted due to known issues; bug 984488




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.parent_directory: V:\MOON_Cache
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.download.manager.showWhenStarting: false
browser.download.useDownloadDir: true
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.startup.homepage_override.buildID: 20220803131453
browser.startup.homepage_override.mstone: 5.2.0
browser.tabs.onTop: true
browser.tabs.resize_immediately: true
dom.disable_open_during_load: false
dom.disable_window_open_feature.close: true
dom.disable_window_open_feature.minimizable: true
dom.event.contextmenu.enabled: false
extensions.lastAppVersion: 31.2.0.1
general.useragent.updates.lastupdated: 1663291468398
gfx.crash-guard.d3d11layers.appVersion: 31.2.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x9640
gfx.crash-guard.d3d11layers.driverVersion: 14.100.0.0
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.font_rendering.cleartype.always_use_for_content: true
keyword.enabled: false
media.benchmark.vp9.fps: 138
media.benchmark.vp9.versioncheck: 3
media.hardware-video-decoding.failed: false
media.mediasource.webm.enabled: true
network.cookie.alwaysAcceptSessionCookies: true
network.cookie.lifetime.days: 1
network.cookie.maxNumber: 100
network.cookie.maxPerHost: 10
network.cookie.prefsMigrated: true
network.cookie.thirdparty.sessionOnly: true
network.http.referer.spoofSource: true
places.database.lastMaintenance: 1663257335
places.history.expiration.transient_current_max_pages: 66246
privacy.donottrackheader.enabled: true
privacy.donottrackheader.value: 1
privacy.GPCheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.trackingprotection.enabled: true
privacy.trackingprotection.ui.enabled: true
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
services.sync.declinedEngines:
services.sync.engine.adblockplus: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1661957428

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.25
Version in use: 4.25

NSS
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSSMIME
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSSSL
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSUTIL
Expected minimum version: 3.52.8
Version in use: 3.52.8
Just tried using the "Safe Mode" button from that page. I still get the same errors on both Gmail and Outlook.

Blacklab
Board Warrior
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Posts: 1080
Joined: 2012-06-08, 12:14

Re: cannot access Gmail or Hotmail

Unread post by Blacklab » 2022-09-16, 18:14

@jopa66: You are best checking with a clean profile... I have no problems accessing MS Outlook (old Hotmail) with either my normal setup or a completely clean 'out-of-the-box' Pale Moon profile with no extensions and no changes.

Here are a couple of Howtos on starting a 'new profile' and most other things Re: Profile Manager:
--------------------

I also compared your list of Important Modified Preferences with my own and you have a selection of additional 'network cookie' Prefs that I do not have, and nor does a clean install of Pale Moon?

Your installed 'network.cookie' Prefs:

network.cookie.alwaysAcceptSessionCookies: true
network.cookie.lifetime.days: 1
network.cookie.maxNumber: 100
network.cookie.maxPerHost: 10
network.cookie.prefsMigrated: true
network.cookie.thirdparty.sessionOnly: true

Pale Moon Clean install 'network.cookie' Prefs:

network.cookie.cookieBehavior; 0
network.cookie.leave-secure-alone; true
network.cookie.lifetime.days; 90
network.cookie.lifetimePolicy; 0
network.cookie.prefsMigrated; true
network.cookie.thirdparty.sessionOnly; false

I can't see an Extension in your setup list that has added these extra 'network.cookie' Prefs... so unsure why/how they arrived in your setup?

Looking these Prefs up online suggests the limits on the 'network.cookie.maxNumber: 100' and 'network.cookie.maxPerHost: 10' are probably much too tight?

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jopa66
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Re: cannot access Gmail or Hotmail

Unread post by jopa66 » 2022-09-16, 19:21

"I can't see an Extension in your setup list that has added these extra 'network.cookie' Prefs... so unsure why/how they arrived in your setup?"

I did have an extension Crush Those Cookies https://addons.palemoon.org/addon/crush-those-cookies/ which I removed thinking it might be the problem. It may have made those entries and left them behind.

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Moonchild
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Re: cannot access Gmail or Hotmail

Unread post by Moonchild » 2022-09-16, 19:52

Yeah it looks like the cookie policies were changed from default which is likely the cause of your trouble.
Limiting cookie lifetimes the way it's set is likely your culprit.

I recommend you select help -> restart in safe mode, and in the recovery dialog there check "reset preferences to Pale Moon defaults" then click "make changes and restart" (i.e. not continue in safe mode, just reset the preferences). then clear your web cache after starting (Preferences -> advanced -> tab network -> "Clear now" button under Cached Web Content).
Attachments
reset1.png
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

User avatar
jopa66
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Joined: 2022-07-27, 14:06

Re: cannot access Gmail or Hotmail

Unread post by jopa66 » 2022-09-16, 20:23

Created the new profile as suggested by Blacklab. This did indeed solve the issue with Gmail and Hotmail. I have no doubt that your method would also work Moonchild. Obviously there's an issue with that extension. For now however, I will keep the new profile. Using BlackLab's information I also learned how to move my profile from the system drive to my Data drive which for me is BONUS. Thanks for the help. Consider this closed.

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