Pale Moon No Longer Closes Down

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.
Please direct questions that are Mac or Linux-specific (dealing with installation and OS integration) to the appropriate Linux or Mac board.

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This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only. The main focus here is on Pale Moon on Windows. Please direct your questions that are specific for Linux and Mac to the dedicated boards for those operating systems.
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MarkFarrar

Pale Moon No Longer Closes Down

Post by MarkFarrar » 2013-07-27, 22:27

Whenever I try to close Pale Moon (v20.2.1) down, the memory usage and CPU usage figures in Task Manager are all over the place, and then suddenly, the CPU usages jumps up to around 99%, and sits there.

From that point on, the memory usage doesn't change, and it will stay like that (i.e. at 99% CPU usage) until I have no choice but to terminate the process.

It seems it gets to the point of saving the open tab info, because when I restart Pale Moon, all my tabs are successfully restored.

As far as I can tell, these problems started happening with the v20.2.1 upgrade.

Any ideas?

I'm running Pale Moon on a Windows XP Media Center edition Dell laptop, and I definitely did not have these issues until the latest release. I haven't installed any other software recently, and I'm not even sure there have been any Windows updates either.

Thanks!


Mark

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satrow
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Re: Pale Moon No Longer Closes Down

Post by satrow » 2013-07-27, 23:22

That sort of oddity can happen with some heuristic -based security software, particularly with a very recently released update or a rare software. What security software do you use?

If it were the first install of Pale Moon, I might also check for Permissions issues; as this appears to be an older notebook, could it be that there's an error/fault on the drive in an area that Pale Moon uses? Run the full disk checks from the hard drive's properties tab in Explorer, you'll need to allow it to reboot to run a full disk check, that will take some time.

MarkFarrar

Re: Pale Moon No Longer Closes Down

Post by MarkFarrar » 2013-07-28, 05:16

I'm using avast! Antivirus on this computer.

I can try running a disk check the next time I need to do a reboot.

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Re: Pale Moon No Longer Closes Down

Post by satrow » 2013-07-28, 06:11

From one Avast! user to another - get familiar with all the options in it; initially for Pale Moon, you'll need to ensure that auto -sandboxing is set to Ask, not Auto. You may also need to specifically Allow the Pale Moon executable and any plugin containers that it spawns.

Like many AVs, it's a 'Nanny' when it comes to non-mainstream software - and it assumes that the User is not to be trusted making decisions - so it doesn't ask.

MarkFarrar

Re: Pale Moon No Longer Closes Down

Post by MarkFarrar » 2013-07-28, 21:28

Thanks!

I'll go digging around all the various settings panels.

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