Email Attachments Will Not Upload

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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Dr Leonard

Email Attachments Will Not Upload

Unread post by Dr Leonard » 2021-04-09, 01:42

When I try to upload an email attachment in Pale Moon, I get this error - "Your file upload has failed. Please try again." I am using GoDaddy's Workspace Webmail, and the attachments will upload if I use Chrome or Opera, but I can't get them to work with Pale Moon. Is there a setting somewhere I need to change?

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Re: Email Attachments Will Not Upload

Unread post by coffeebreak » 2021-04-09, 14:56

No email account here for "GoDaddy's Workspace Webmail" so can't compare notes, though more generally, uploading files works fine for me in environments where I use that.

- Which version number of Pale Moon do you use?

- In about:config what value do you have for these two settings (true, or false ?):
dom.webkitBlink.dirPicker.enabled
dom.webkitBlink.filesystem.enabled

Dr Leonard

Re: Email Attachments Will Not Upload

Unread post by Dr Leonard » 2021-04-10, 13:25

It's version 29.1.1 (64-bit).
coffeebreak wrote:
2021-04-09, 14:56
- In about:config what value do you have for these two settings (true, or false ?):
dom.webkitBlink.dirPicker.enabled
dom.webkitBlink.filesystem.enabled
dom.webkitBlink.dirPicker.enabled is true
dom.webkitBlink.filesystem.enabled is true

New Tobin Paradigm

Re: Email Attachments Will Not Upload

Unread post by New Tobin Paradigm » 2021-04-10, 13:30

Error Console output in a code tag.

Dr Leonard

Re: Email Attachments Will Not Upload

Unread post by Dr Leonard » 2021-04-10, 15:54

I'm not a developer, only a user, so I don't have an understanding of this. Is there a "fix" I can implement?

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Re: Email Attachments Will Not Upload

Unread post by coffeebreak » 2021-04-10, 16:37

Dr Leonard wrote:
2021-04-10, 15:54
I don't have an understanding of this.
Console output could shed light on the cause of the problem.
  • Open "GoDaddy's Workspace Webmail";
  • Open the Error Console
    (Tools menu (or Pale Moon Button) -> Web Developer -> Error Console);
  • Clear the Error Console, then refresh the webmail page and try to upload an email attachment;
  • Copy any errors displayed in the Console and post them here together in one block, inside code tags.
    (select all the text of the errors you're posting and click the post editor's code tag button - see the tooltips, 5th button from the left)

Dr Leonard

Re: Email Attachments Will Not Upload

Unread post by Dr Leonard » 2021-04-11, 02:47

coffeebreak wrote:
2021-04-10, 16:37
Copy any errors displayed in the Console and post them here together in one block, inside code tags.
(select all the text of the errors you're posting and click the post editor's code tag button - see the tooltips, 5th button from the left)
Thanks, I was not able to follow your last instruction because I didn't understand what to do. However, I made a screen print of the error console in case that would tell you anything: https://www.forecyte.com/images/error_console.jpg

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Re: Email Attachments Will Not Upload

Unread post by moonbat » 2021-04-11, 10:46

Dr Leonard wrote:
2021-04-11, 02:47
I didn't understand what to do
At the top of the editor where you compose a post or a reply, the 4th button after bold/italic/underline/quote (the one marked </>) is for code blocks. Just paste the output, select it with the mouse and click that button.
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Dr Leonard

Re: Email Attachments Will Not Upload

Unread post by Dr Leonard » 2021-04-12, 03:01

I am not sure which parts of the error console I should try to post. (See my screen print here, https://www.forecyte.com/images/error_console.jpg.) I copied several parts (not copying all the repeated warnings) but the resultant code far exceeded the permitted size of a post in this forum. Also, when I click one of the links in the error console to copy it, a window opens with code and a large section pre-highlighted -- am I supposed to copy only the highlighted part or the entire contents of the window? (Please forgive my ineptitude about these things, I am not that much of a "tech.")

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Re: Email Attachments Will Not Upload

Unread post by RJules3 » 2021-04-12, 04:45

Dr Leonard wrote:
2021-04-12, 03:01
I am not sure which parts of the error console I should try to post. (See my screen print here, https://www.forecyte.com/images/error_console.jpg.)
The screenshot of your error console shows your selection to be "All". Change this selection to "Error" and the content of the window will be reduced to errors only. Unfortunately you have to copy error by error via a right click and paste them into an editor. There you can copy the whole text and paste it here. Here follows an example of my error console:

Code: Select all

Timestamp: 04/12/21 06:07:10
Error: Error: Forbidden
Source File: https://community.metabrainz.org/assets/ember_jquery-189e46ebcb33594b835e782fd1ce916ec750bc0cf980ebc4fb7796649161a18d.js
Line: 1
Timestamp: 04/12/21 06:07:10
Error: XML Parsing Error: syntax error
Location: https://community.metabrainz.org/logs/report_js_error
Line Number 1, Column 1:
Source File: https://community.metabrainz.org/logs/report_js_error
Line: 1, Column: 1
Source Code:
OK
Timestamp: 04/12/21 06:09:09
Error: Error: Forbidden
Source File: https://community.metabrainz.org/assets/ember_jquery-189e46ebcb33594b835e782fd1ce916ec750bc0cf980ebc4fb7796649161a18d.js
Line: 1
Timestamp: 04/12/21 06:09:10
Error: XML Parsing Error: syntax error
Location: https://community.metabrainz.org/logs/report_js_error
Line Number 1, Column 1:
Source File: https://community.metabrainz.org/logs/report_js_error
Line: 1, Column: 1
Source Code:
OK

Dr Leonard

Re: Email Attachments Will Not Upload

Unread post by Dr Leonard » 2021-04-13, 02:30

There were no errors in the error console, only warnings. I attempted to post them inside the code tags but got the message "Your message contains 1521676 characters.
The maximum number of allowed characters is 60000."

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Re: Email Attachments Will Not Upload

Unread post by jobbautista9 » 2021-04-13, 02:59

Paste in a pastebin, then link to it here.

But most likely you're probably copying a lot of things that aren't related to the problem.
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